Terrytown Plumbing, Heating & Cooling

- 1050 Thompson St, Portage, WI 53901

For residents and commercial property owners across the Portage and Baraboo, Wisconsin areas, maintaining the functionality of essential building systems is critical, especially given the state's demanding climate. Terrytown Plumbing, Heating & Cooling has established itself as a comprehensive contractor, expertly handling not just plumbing but also crucial heating, cooling, and air quality systems. Since its founding in 1979 by Gary Kowalke, the company has grown from a small operation to a leading full-service provider, integrating HVAC services in 2005 to meet the complete needs of the community.

This integrated approach is highly valued in Wisconsin, where a single point of contact for complex, interconnected systems like plumbing and heating simplifies property management. Whether you are dealing with a frozen pipe in the middle of winter, a malfunctioning air conditioner in the summer, or the installation of a new septic system, Terrytown Plumbing, Heating & Cooling offers licensed and certified technicians to address a wide range of residential and commercial issues. They emphasize quality products, expert workmanship, and a commitment to customer satisfaction throughout their extensive service area, which includes Adams, Juneau, Sauk, Marquette, Columbia, and Northern Dane counties.

The company operates from dual offices in Baraboo and Portage, allowing them to provide prompt and efficient service to the surrounding areas. Their longevity in the region—supporting Wisconsin communities for over 39 years—is a testament to their deep local roots and understanding of the specific needs of Wisconsin homes and businesses, built on the founder's personal values of honesty and knowledge.

Terrytown Plumbing, Heating & Cooling maintains offices in two key locations to best serve their broad coverage area in South Central Wisconsin. Their Portage office is a convenient hub for customers in Columbia County and surrounding regions.

The Portage office location is:

• Address: 1050 Thompson St, Portage, WI 53901, USA

The company is accessible through multiple channels, providing both general and direct contacts:

• Phone for Heating & Cooling: (608) 742-2665
• Mobile Phone: +1 608-742-2665
• Plumbing Phone (Baraboo office number, used for scheduling): (608) 356-8919

Their facilities also feature a personal showroom consultant and are designed with accessibility in mind, offering a wheelchair-accessible entrance and parking lot, demonstrating a commitment to serving all members of the Wisconsin community. Standard operating hours are typically Monday through Friday from 7:00 a.m. to 5:00 p.m.

Terrytown Plumbing, Heating & Cooling offers an extensive, multi-disciplinary suite of services for both residential and commercial clients, going far beyond typical plumbing contractors.

• Comprehensive Plumbing Services: Includes repair and installation for dripping faucet issues, leaking pipes, outdoor plumbing system repair, plumbing leak detection and repair, drain cleaning, and drain line repair/replacement.
• Water System and Fixtures: Expert service on water heater repair/replacement, water tank installation and repair, toilet repair/replace, shower installation and repair, faucet repair/replace, and garbage disposal installation and repair.
• Sump Pump and Drainage: Essential services for Wisconsin properties, including sump pump installation and repair, and sewer repair, often involving excavation work.
• Heating Services (HVAC Contractor): Installation and repair of furnaces (Furnace Installation, Furnace Repair), heating system repair, boiler services, and modern heating solutions like heat pumps and geothermal heat pumps. They also specialize in gas leak detection.
• Cooling Services (Air Conditioning Contractor): Complete Air Conditioning (A/C Repair, Air Conditioning System/Units) services, including installation and repair of air conditioning heat pumps, crucial for comfort during warmer months.
• Indoor Air Quality (IAQ): Installation of air cleaners, whole house humidifiers and dehumidifiers, whole house filtration, duct work, and duct/vent cleaning and installation, aimed at making homes safer and more comfortable.
• Water Quality Solutions: Installation and maintenance of water softeners, water filtration systems, and water treatment systems to address local water quality concerns.
• Septic and Wells: Full septic system services, including septic system installation and well water system help, catering to properties in rural Wisconsin settings that rely on these systems.
• Remodeling and New Construction: Expertise in bathroom remodeling projects and new installations of plumbing and HVAC systems for both new residential and commercial buildings.

The company stands out in the Wisconsin market for several reasons, particularly its guarantees and the expertise of its team.

• 100% Satisfaction Guarantee and Warranty: Terrytown Plumbing provides a 100% Satisfaction Guarantee and guarantees parts and labor on all new installations and repair projects for a period of one year, supporting all manufacturer warranties.
• Licensed and Certified Technicians: All professional service technicians are state licensed and insured, continually receiving certification credits to maintain and further their knowledge in the plumbing, heating, and cooling industries.
• Decades of Local Experience: Founded in 1979, the company has over 39 years of experience serving a wide area, including Adams, Juneau, Sauk, Marquette, Columbia, and Dane Counties.
• Dual-Expertise (Plumbing and HVAC): The ability to service both the water and air systems of a property (Plumber, HVAC Contractor, Septic System Service, Water Softening Equipment Supplier) provides a streamlined, integrated service for property owners.
• High-Quality Diagnostics: Demonstrated ability to accurately diagnose complex issues, saving customers significant money by recommending the correct, less-invasive fix, as reported in one account of a water line repair that avoided costly excavation.
• Accessibility and Payment Options: Offers a personal showroom consultant, accepts major credit cards (Visa, Master Card, Check, and Cash), and provides physical accessibility features at their office locations.

For residents in the Portage, WI area requiring service, you can use the following contact details. Note that they operate two offices, with the main Portage location specializing in Heating & Cooling inquiries:

• Portage Address: 1050 Thompson St, Portage, WI 53901, USA
• Heating & Cooling Phone: (608) 742-2665
• Mobile Phone: +1 608-742-2665
• General Service Scheduling: Contact can be made during normal business hours, Monday – Friday, 7am – 5pm.

For Wisconsin residents, choosing Terrytown Plumbing, Heating & Cooling means opting for a veteran contractor with expansive technical capabilities. The most significant advantage is their status as a true full-service provider—a single company for all plumbing, heating, cooling, and water quality issues. This comprehensive offering is particularly beneficial in a state where seasonal demands heavily stress all of these systems, making a unified service strategy practical and efficient. Their service promise is backed by a one-year guarantee on parts and labor for installations and repairs, ensuring a commitment to quality and accountability.

However, potential customers should weigh the company's technical strength against documented concerns regarding customer service response times and follow-up. Reviews indicate that while the technical work, once performed, is often professional and accurate (such as saving a customer five times the cost on a water line fix), there have been instances of poor communication. For example, some customers reported being told there was a six-week wait for a service appointment, even for potentially serious issues like a noisy boiler, or a complete lack of follow-up on quote requests for projects like a bathroom remodel. This suggests that while their technical expertise is high and their services are broad, response and communication might be inconsistent, particularly during peak demand periods. Prospective clients are strongly advised to confirm service lead times and ensure firm appointments or follow-up timelines, especially for non-emergency or quote-based work. The choice is a trade-off between a licensed, multi-system expert with a long history in the region and the need for consistently prompt customer interaction.

Terrytown Plumbing, Heating & Cooling

1050 Thompson St, Portage, WI 53901, USA