Edwards Heating & Cooling

- Brighton, MI 48114

For homeowners in Brighton, Michigan, and the surrounding Livingston County area, Edwards Heating & Cooling is a long-standing local provider offering both plumbing and HVAC (Heating, Ventilation, and Air Conditioning) solutions. As a company that covers multiple essential home systems, they position themselves as a single resource for maintaining the comfort and functionality of a Michigan residence, from keeping the furnace running in the deep winter to ensuring water flows smoothly from every fixture.

The company advertises a broad scope of expertise that includes repair services across their entire operational range. This multi-discipline approach is designed to provide convenience, allowing customers to call one number for issues related to their water heater, a stubborn drain clog, a broken furnace, or a malfunctioning air conditioner. They offer services intended to address both minor fixes and more complex system installations, promising a complete solution for home maintenance.

However, the customer experience with Edwards Heating & Cooling appears to be inconsistent based on recent reviews, particularly concerning their plumbing repair and scheduling reliability. While initial visits for diagnosis may be prompt, follow-up appointments and the completeness of the contracted work have presented challenges for some local users. Specific issues reported include missed appointments without communication, technicians failing to recall the details of a job, providing incomplete installations, and instances of poor site cleanup. Potential customers in the Michigan area should be aware of these reported service gaps and may need to actively ensure all details of a job are confirmed and completed to their satisfaction.

Location and Accessibility in Brighton, MI

Edwards Heating & Cooling is located in Brighton, MI, making them an accessible service provider for residents throughout Livingston County and parts of the wider Metro Detroit area. Their base of operations allows them to efficiently service local homes for both emergency and scheduled maintenance needs across all seasons, a critical factor for Michigan homes dealing with intense summer heat and severe winter cold.

• Primary Business Address: The company is physically located in Brighton, MI 48114, USA. This central location helps them dispatch technicians to local service areas quickly.

• Contact Points: Homeowners can reach the company using their main phone line for all scheduling and service inquiries: (810) 844-2084. A mobile contact, +1 810-844-2084, may also be used for convenience, allowing direct communication about appointments and job specifics.

• Service Accessibility Concerns: Despite having a local presence, some customer feedback highlights a critical issue with appointment reliability. Reports indicate scheduled appointment windows (such as 8 AM to 12 PM) are sometimes ignored, with no communication or explanation until late in the day. This lack of reliability and failure to communicate is a significant point of concern for customers who rely on scheduled service.

Services Offered

Edwards Heating & Cooling offers a dual specialization, catering to the mechanical systems of a home which encompasses both plumbing and climate control. Their plumbing services are centered around essential repair and replacement for residential properties.

The core services include:

• Water Heater Checks and Repair: Diagnosis and repair of water heater issues, including assessment of connected components.

• Plumbing Repair Services: General repair work for leaks, clogs, and malfunctions within the home's water and drain lines.

• Fixture Installation/Replacement: Specifically, installation of new plumbing fixtures such as shower heads, handles, covers, and other components, although the completeness of this service may need verification by the customer.

• System Diagnosis: Initial visit and inspection to identify the source of a plumbing problem, which often includes a service call fee.

• Pipe Repair and Replacement: Addressing issues with damaged or leaking sections of pipe, though quotes for this work have been reported as being quite high by some customers, especially for accessible areas.

Features and Highlights

While the goal of Edwards Heating & Cooling is to provide comprehensive service, the key features are mixed, with both positive and negative elements standing out from the user feedback.

• Dual HVAC/Plumbing Service: Offering both essential services is a major convenience, allowing Michigan homeowners to manage two critical home systems through a single company.

• Prompt Initial Diagnosis: The company has shown the ability to quickly assess a problem, such as a water heater issue, and offer a clear path for repair, including recommending specific parts for purchase.

• Reported High Quoted Prices: Some customers have flagged concerns about the cost estimates for simple repairs, such as the quote for replacing a small, accessible section of pipe, which was perceived as disproportionately high.

• Inconsistent Scheduling and Communication: A major reported drawback is the unreliability of scheduled appointments; technicians have failed to show up within the promised time frame and failed to call to update the customer, only offering a cancellation and reschedule late at night.

• Incomplete Job Execution: Instances of technicians only performing partial work (e.g., installing a shower head but leaving the accompanying handle and cover uninstalled) and suggesting the customer complete the remaining work themselves have been reported, which contrasts with the expectation of paying for a "full job."

• Lack of Technical Memory/Follow-Up: A technician reportedly did not remember the issue during the follow-up appointment and installed the wrong part of the kit, highlighting a lapse in internal communication or note-taking.

Contact Information

For service inquiries or to schedule a diagnostic visit with Edwards Heating & Cooling, based in Brighton, MI, please use the following contact details:

• Address: Brighton, MI 48114, USA

• Primary Phone: (810) 844-2084

• Mobile Phone: +1 810-844-2084

What is Worth Choosing

What a customer in the Michigan area is choosing with Edwards Heating & Cooling is the option of using a dual-service company that can handle both plumbing and climate control, potentially simplifying the process of home maintenance. They offer an accessible initial diagnosis and have the capacity to handle necessary repairs. However, based on the reports of other local users, what is truly worth choosing is vigilance. Prospective customers should prepare for potential issues related to scheduling, high quotes for simple repairs, and the completeness of the final work. The value of the initial diagnosis and technical recommendation needs to be weighed against the reported unreliability and incomplete job execution. Users should be prepared to closely supervise the work, confirm all parts of a repair are installed, and take before-and-after photos of critical components—like the plumbing and heating systems—to ensure everything is left in proper working order and no unintentional service changes (such as turning off heat-related plumbing) have occurred, a necessity that is inconvenient for a paid professional service.

Edwards Heating & Cooling

Brighton, MI 48114, USA