Metropolitan Sewer District

- 911 Eastwood Fisherville Rd, Fisherville, KY 40023

For residents and businesses across Louisville and Jefferson County, Kentucky, the provision of safe, reliable water and sewer services is foundational to daily life and community health. The entity responsible for this critical infrastructure is the Louisville/Jefferson County Metropolitan Sewer District (MSD). While the term "plumber" often refers to an individual tradesperson handling in-home repairs, the MSD is a much broader, government-affiliated utility that manages the large-scale infrastructure upon which all local plumbing relies. They are the essential utility provider for wastewater, drainage, and flood protection throughout the Louisville Metro area.

The Metropolitan Sewer District's mission is fundamentally about safeguarding public health and safety through sustainable solutions. This involves the maintenance, operation, and enhancement of thousands of miles of sewer lines, multiple water quality treatment centers, and a comprehensive flood protection system, including pump stations and a levee/floodwall system. When local Kentucky homeowners experience a sewer-related issue, such as a major backup or a problem with the main sewer line extending to the street, the MSD is the authority that oversees the public infrastructure component. They work to ensure the entire wastewater collection, treatment, and disposal process is executed efficiently.

The work of the MSD is vital, extending beyond simple repairs to massive capital projects designed to meet environmental standards, such as those mandated by federal consent decrees aimed at reducing sewer overflows that can pollute local waterways. For the average Kentuckian, understanding the MSD’s role is crucial for knowing who to call when a plumbing issue is on private property versus when it involves the public system. The MSD handles the public side, including repair services on the main lines and management of the stormwater system to prevent flooding, an essential service in many Kentucky communities near the Ohio River.

It is important for local users to recognize the dual nature of this organization: a local government office responsible for public works and a key provider of "plumber" related repair services concerning the main sewer and drainage infrastructure.

The Metropolitan Sewer District serves the entirety of Louisville and Jefferson County, Kentucky, and also provides services to portions of Bullitt and Oldham counties through inter-local agreements. This wide service area underscores their role as a major regional utility.

The specific address provided is for an MSD facility located in the eastern portion of the county:911 Eastwood Fisherville Rd, Fisherville, KY 40023, USA.

While the MSD’s central administrative and water quality treatment centers are located elsewhere in the Louisville Metro area, this Fisherville address likely serves as a crucial operational, field, or maintenance facility. For residents, the best point of contact for service requests, billing inquiries, or reporting sewer-related issues is generally the main customer service line, as staff from various regional facilities are dispatched to perform work across the wide service area. Their operational centers are strategically positioned to maintain a strong physical presence in the communities they protect and serve, ensuring accessibility and rapid deployment of repair teams to critical infrastructure failures.

The Metropolitan Sewer District is responsible for providing three major utility services that protect public health and the environment in the Kentucky area. Their "repair services" are focused on the extensive public system they own and maintain.

The core services provided by the Louisville MSD include:

• Wastewater Collection, Treatment, and Disposal: Managing all sanitary sewer lines (approximately 3,000 miles) and combined sewers (approximately 600 miles) and treating the wastewater at quality treatment centers before discharge.
• Stormwater Management and Drainage: Operating, maintaining, and improving the public stormwater drainage facilities, including open channels, ditches, pipes, culverts, and basins, to manage stormwater runoff.
• Flood Protection: Maintaining and operating the extensive flood control facilities, including the levee and floodwall system and multiple flood pumping stations along the Ohio River, which are critical to protecting Louisville.
• Sewer Line Repair and Maintenance: Performing repair services on the public sewer main lines to address blockages, breaks, and inflow/infiltration issues that can lead to sewer overflows (SSOs and CSOs).
• Infrastructure Capital Improvement Program (CIP): Investing billions of dollars in planned projects to repair, replace, and modernize aging infrastructure, ensuring the long-term sustainability and compliance of the sewer system.
• Public Education and Compliance: Working with residents on programs like the Sump Pump/Downspout Disconnection Program to protect the sewer system from improper connections and reduce basement backups.

For the Kentucky consumer, it is important to note that the MSD typically does not repair plumbing issues within a private property's boundary; those require a licensed private plumber. However, the MSD is responsible for repairing the public main sewer lines and stormwater systems that serve everyone.

The key features of the Metropolitan Sewer District are centered on their immense scale, essential public safety role, and commitment to environmental stewardship across Kentucky.

Features and highlights of the MSD include:

• Critical Public Safety Role: Providing 24/7, 365-day service for wastewater, stormwater, and flood protection, which is absolutely essential for the safety and development of the Louisville Metro area.
• Massive Infrastructure Management: Managing thousands of miles of sewer pipe, multiple water quality treatment centers (like the Morris Forman WQTC, Kentucky's largest), and 16 flood pumping stations.
• Major Capital Investments: Committed to a multi-billion dollar Critical Repair & Reinvestment Plan (CIP) over two decades to modernize aging wastewater infrastructure and meet federal mandates.
• Environmental Compliance: Actively implementing green infrastructure techniques—such as rain gardens and basin retrofits—to comply with the Clean Water Act and significantly reduce combined sewer overflows (CSOs) into local waterways.
• Economic and Workforce Driver: MSD projects contribute significantly to local economic growth, creating and sustaining thousands of local construction jobs annually.
• Regional Coverage: Serving not just Louisville, but also providing essential services to parts of Bullitt and Oldham counties, highlighting their regional importance.

For general inquiries, service requests, and to report sewer or flooding issues involving the public system, the Louisville/Jefferson County Metropolitan Sewer District can be contacted via their main customer service channels.

Address of the Fisherville Facility: 911 Eastwood Fisherville Rd, Fisherville, KY 40023, USA

Main Customer Service Phone: (502) 254-7660

This dedicated Kentucky phone line is the primary resource for residents seeking assistance with public sewer, drainage, or flood control concerns. Given the nature of their operations, calls are routed to the appropriate department or dispatched to field teams.

For residents in the Kentucky region served by the Metropolitan Sewer District, choosing to rely on their services is not a choice of one plumber over another, but a reliance on the foundational, essential utility for their community. The MSD is worth supporting and recognizing for its indispensable role in public health and safety.

What is worth choosing about the MSD is their ability to handle problems far beyond the scope of a single contractor. If your basement has backed up due to a failure in the main city sewer line, or if a major storm is threatening to flood your neighborhood, the MSD is the only organization equipped with the mandate, resources, and infrastructure to manage these large-scale, life-impacting issues. They represent stability and massive, ongoing investment—billions of dollars—into the repair and modernization of the underground systems that protect your property and local waterways.

Furthermore, their commitment to environmental compliance and community investment, including the creation of thousands of local construction jobs through their Critical Repair and Reinvestment Plan, demonstrates a dedication to the long-term well-being of the Kentucky community. For the critical, large-scale repair services and management of the public sewer, drainage, and flood control systems, the MSD is the ultimate authority and a vital asset for every resident in the Louisville Metro area.

Metropolitan Sewer District

911 Eastwood Fisherville Rd, Fisherville, KY 40023, USA