HEP is on the way

- 3119 Bristol Hwy suite 303, Johnson City, TN 37601

For residents across East Tennessee, maintaining a comfortable, safe, and fully functional home requires access to a range of professional services—often at a moment's notice. From a sudden plumbing leak to an HVAC system failure on the hottest day, these issues demand swift, expert attention. In the Johnson City area and beyond, a single, comprehensive service provider has become a reliable name for tackling virtually every home maintenance and repair need: HEP is on the way.

Acting as a true one-stop solution, HEP is on the way has grown its scope since its founding in 2002 to cover not just plumbing, but also heating, air conditioning, electrical, and roofing services. This extensive expertise means that whether you need a new faucet installed or a complete roof replacement, you can turn to one trusted local source. This integrated approach to home services offers significant convenience, ensuring that complex problems involving multiple systems—like a leak affecting both plumbing and electrical components—can be managed seamlessly by one coordinated team.

The company is committed to delivering professional, high-quality workmanship across all its trades. Their comprehensive service offerings and dedication to customer satisfaction have established them as a key player in the Tennessee home services market, aiming to provide peace of mind by having all your home repair needs handled under one reliable roof.

When you need a professional service, the company's name itself acts as a promise: HEP is on the way, indicating a commitment to prompt and dedicated local service for the communities they serve.

Location and Accessibility

HEP is on the way strategically positions its Johnson City operations to efficiently serve the surrounding Tennessee communities. Their central local contact information and address are:

• Address: 3119 Bristol Hwy suite 303, Johnson City, TN 37601
• Phone: (423) 405-4542
• Mobile Phone: +1 423-405-4542

This physical location in Johnson City allows the team of expert technicians—who are fully licensed, bonded, and insured—to quickly dispatch and provide timely solutions across the local East Tennessee area. Their focus on local service ensures that technicians are familiar with the common home infrastructure and building codes specific to the region, providing more informed and accurate service. The ease of contact via phone provides direct access when emergency situations arise, underscoring their commitment to accessibility.

Services Offered

HEP is on the way provides a robust suite of services spanning several critical home maintenance and repair trades. They are a multi-contractor firm, offering specialized expertise as a Plumber, Air conditioning contractor, Electrician, Heating contractor, HVAC contractor, Roofing contractor, and Siding contractor.

The full range of services includes, but is not limited to:

• Plumbing and Water Systems:
  • Faucet installation and repair
  • Toilet repair and installation
  • Shower installation
  • Plumbing leak detection and pipe repair
  • Water heater installation (including tankless) and repair
  • Water tank installation and water line repair/replacement
  • Drain cleaning, garbage disposal repair, sewer cleaning, and sewer repair
  • Sump pump installation and repair (including backup and primary sump pumps)
  • Commercial plumbing and septic system installation/repair (including commercial septic tank services)
  • Re-Piping and plumbing inspections
• HVAC and Climate Control:
  • Air conditioning replacement, repair, and installation (including new AC installation)
  • A/C system maintenance and regular maintenance
  • Heating unit and heating system repair, maintenance, and installation
  • HVAC system maintenance and repair
  • Ductless heating & A/C services
  • Thermostat installation and repair
  • Air cleaners, air filtration, and carbon monoxide detectors
  • Air duct replacement, HVAC duct & vent cleaning/installation/repair
• Electrical:
  • Electrical outlet & switch installation, relocation, and repair
  • Electrical fixture and light fixture installation/repair
  • Electrical panel repair, replacement, or upgrading
  • Electrical wiring installation and repair
  • Electrical fuse changing and electrical heat resistor changing
  • Electrical power restoration and electrical home safety inspection
  • Generator installation and electric car charger installation
  • General construction, remodeling, and electrical parts assembly
  • Surge protection and ground wire installation
• Roofing and Exterior:
  • Roof installation, repair, and damage repair (including for storm & wind damage)
  • Roof inspection and skylight installation
  • Gutter installation, cleaning, and repairs
  • Attic venting, installation, and repairs
• Other Repairs:
  • General repairs and general construction services

Features / Highlights

Choosing a contractor often comes down to key differentiators that promise reliability and quality. HEP is on the way stands out in the East Tennessee market due to several notable highlights:

• True One-Stop Solution: By combining plumbing, HVAC, electrical, and roofing under one company, they simplify home maintenance for Tennessee homeowners. This eliminates the need to vet and coordinate multiple independent contractors for different issues.
• 24/7 Emergency Service: The plumbing and HVAC teams offer around-the-clock emergency services, providing a crucial safety net for urgent issues like burst pipes, severe leaks, or heating/cooling failures that can't wait for business hours. This immediate availability is a core promise to their customers.
• Experienced and Certified Professionals: The company employs fully licensed, bonded, and insured professionals, including NATE Certified technicians for HVAC. Customers often praise their technicians for being knowledgeable, courteous, and highly efficient.
• Commitment to Veterans: The company is noted for its policy of hiring veterans, a fact appreciated by customers who value supporting former service members. This commitment reflects a dedication to local community support and providing opportunities for skilled individuals transitioning to civilian careers.
• Accepts Credit Cards: For convenience, particularly during unexpected and costly emergency repairs, the company accepts credit card payments, making immediate essential services more accessible for Tennessee families.
• Focus on Cleanliness: Numerous customer reviews highlight the technicians’ efforts to clean up any mess in the work areas, demonstrating respect for the customer's home.

Contact Information (address, phone)

For service inquiries, scheduling, or immediate emergency needs, you can contact the Johnson City office directly:

• Address: 3119 Bristol Hwy suite 303, Johnson City, TN 37601
• Phone: (423) 405-4542

What is Worth Choosing

For any Tennessee resident needing home services, choosing HEP is on the way means selecting a provider that offers breadth of service combined with a strong local commitment. The sheer variety of services—from general repairs to specialized roofing, electrical, and HVAC work—means you establish a relationship with one company that can solve nearly any issue that arises under or on your roof.

What is particularly compelling is their noted emphasis on customer experience. Customers often speak highly of individual technicians like Jacob Newman, Sebastian, Tristan, Zak, Destin, and Hanniel Idung, noting their professionalism, ability to explain complex issues, and efficient work ethic. One customer recounted an HVAC installation where the crew, Sebastian, Tristan, and a helper, worked "like machines," took care to remove and replace a closet shelf perfectly for clearance, and cleaned up completely—all while the homeowner expressed appreciation for the company's practice of hiring veterans.

While some feedback indicates occasional communication or scheduling issues, the company’s ability to send out professional, courteous, and skilled technicians quickly—often responding to urgent calls when others cannot—is a powerful advantage. The combination of comprehensive service, 24/7 emergency availability, and the convenience of credit card payment for unexpected repairs makes HEP is on the way a formidable and highly practical choice for maintaining and protecting your home across East Tennessee. When you need expert help for plumbing, electrical, or major home systems, choosing a company that promises they are on the way with comprehensive solutions can be a defining factor in restoring your home's comfort and function quickly and professionally.

HEP is on the way

3119 Bristol Hwy suite 303, Johnson City, TN 37601, USA