HEP is on the way Introduce
For residents across East Tennessee, maintaining a comfortable, safe, and fully functional home requires access to a range of professional services—often at a moment's notice. From a sudden plumbing leak to an HVAC system failure on the hottest day, these issues demand swift, expert attention. In the Johnson City area and beyond, a single, comprehensive service provider has become a reliable name for tackling virtually every home maintenance and repair need: HEP is on the way.
Acting as a true one-stop solution, HEP is on the way has grown its scope since its founding in 2002 to cover not just plumbing, but also heating, air conditioning, electrical, and roofing services. This extensive expertise means that whether you need a new faucet installed or a complete roof replacement, you can turn to one trusted local source. This integrated approach to home services offers significant convenience, ensuring that complex problems involving multiple systems—like a leak affecting both plumbing and electrical components—can be managed seamlessly by one coordinated team.
The company is committed to delivering professional, high-quality workmanship across all its trades. Their comprehensive service offerings and dedication to customer satisfaction have established them as a key player in the Tennessee home services market, aiming to provide peace of mind by having all your home repair needs handled under one reliable roof.
When you need a professional service, the company's name itself acts as a promise: HEP is on the way, indicating a commitment to prompt and dedicated local service for the communities they serve.
Location and Accessibility
HEP is on the way strategically positions its Johnson City operations to efficiently serve the surrounding Tennessee communities. Their central local contact information and address are:
- Address: 3119 Bristol Hwy suite 303, Johnson City, TN 37601
- Phone: (423) 405-4542
- Mobile Phone: +1 423-405-4542
This physical location in Johnson City allows the team of expert technicians—who are fully licensed, bonded, and insured—to quickly dispatch and provide timely solutions across the local East Tennessee area. Their focus on local service ensures that technicians are familiar with the common home infrastructure and building codes specific to the region, providing more informed and accurate service. The ease of contact via phone provides direct access when emergency situations arise, underscoring their commitment to accessibility.
Services Offered
HEP is on the way provides a robust suite of services spanning several critical home maintenance and repair trades. They are a multi-contractor firm, offering specialized expertise as a Plumber, Air conditioning contractor, Electrician, Heating contractor, HVAC contractor, Roofing contractor, and Siding contractor.
The full range of services includes, but is not limited to:
- Plumbing and Water Systems:
- Faucet installation and repair
- Toilet repair and installation
- Shower installation
- Plumbing leak detection and pipe repair
- Water heater installation (including tankless) and repair
- Water tank installation and water line repair/replacement
- Drain cleaning, garbage disposal repair, sewer cleaning, and sewer repair
- Sump pump installation and repair (including backup and primary sump pumps)
- Commercial plumbing and septic system installation/repair (including commercial septic tank services)
- Re-Piping and plumbing inspections
- HVAC and Climate Control:
- Air conditioning replacement, repair, and installation (including new AC installation)
- A/C system maintenance and regular maintenance
- Heating unit and heating system repair, maintenance, and installation
- HVAC system maintenance and repair
- Ductless heating & A/C services
- Thermostat installation and repair
- Air cleaners, air filtration, and carbon monoxide detectors
- Air duct replacement, HVAC duct & vent cleaning/installation/repair
- Electrical:
- Electrical outlet & switch installation, relocation, and repair
- Electrical fixture and light fixture installation/repair
- Electrical panel repair, replacement, or upgrading
- Electrical wiring installation and repair
- Electrical fuse changing and electrical heat resistor changing
- Electrical power restoration and electrical home safety inspection
- Generator installation and electric car charger installation
- General construction, remodeling, and electrical parts assembly
- Surge protection and ground wire installation
- Roofing and Exterior:
- Roof installation, repair, and damage repair (including for storm & wind damage)
- Roof inspection and skylight installation
- Gutter installation, cleaning, and repairs
- Attic venting, installation, and repairs
- Other Repairs:
- General repairs and general construction services
Features / Highlights
Choosing a contractor often comes down to key differentiators that promise reliability and quality. HEP is on the way stands out in the East Tennessee market due to several notable highlights:
- True One-Stop Solution: By combining plumbing, HVAC, electrical, and roofing under one company, they simplify home maintenance for Tennessee homeowners. This eliminates the need to vet and coordinate multiple independent contractors for different issues.
- 24/7 Emergency Service: The plumbing and HVAC teams offer around-the-clock emergency services, providing a crucial safety net for urgent issues like burst pipes, severe leaks, or heating/cooling failures that can't wait for business hours. This immediate availability is a core promise to their customers.
- Experienced and Certified Professionals: The company employs fully licensed, bonded, and insured professionals, including NATE Certified technicians for HVAC. Customers often praise their technicians for being knowledgeable, courteous, and highly efficient.
- Commitment to Veterans: The company is noted for its policy of hiring veterans, a fact appreciated by customers who value supporting former service members. This commitment reflects a dedication to local community support and providing opportunities for skilled individuals transitioning to civilian careers.
- Accepts Credit Cards: For convenience, particularly during unexpected and costly emergency repairs, the company accepts credit card payments, making immediate essential services more accessible for Tennessee families.
- Focus on Cleanliness: Numerous customer reviews highlight the technicians’ efforts to clean up any mess in the work areas, demonstrating respect for the customer's home.
Contact Information (address, phone)
For service inquiries, scheduling, or immediate emergency needs, you can contact the Johnson City office directly:
- Address: 3119 Bristol Hwy suite 303, Johnson City, TN 37601
- Phone: (423) 405-4542
What is Worth Choosing
For any Tennessee resident needing home services, choosing HEP is on the way means selecting a provider that offers breadth of service combined with a strong local commitment. The sheer variety of services—from general repairs to specialized roofing, electrical, and HVAC work—means you establish a relationship with one company that can solve nearly any issue that arises under or on your roof.
What is particularly compelling is their noted emphasis on customer experience. Customers often speak highly of individual technicians like Jacob Newman, Sebastian, Tristan, Zak, Destin, and Hanniel Idung, noting their professionalism, ability to explain complex issues, and efficient work ethic. One customer recounted an HVAC installation where the crew, Sebastian, Tristan, and a helper, worked "like machines," took care to remove and replace a closet shelf perfectly for clearance, and cleaned up completely—all while the homeowner expressed appreciation for the company's practice of hiring veterans.
While some feedback indicates occasional communication or scheduling issues, the company’s ability to send out professional, courteous, and skilled technicians quickly—often responding to urgent calls when others cannot—is a powerful advantage. The combination of comprehensive service, 24/7 emergency availability, and the convenience of credit card payment for unexpected repairs makes HEP is on the way a formidable and highly practical choice for maintaining and protecting your home across East Tennessee. When you need expert help for plumbing, electrical, or major home systems, choosing a company that promises they are on the way with comprehensive solutions can be a defining factor in restoring your home's comfort and function quickly and professionally.
HEP is on the way Pipe
Plumber
- Faucet installation
- Faucet repair
- Plumbing leak detection
- Plumbing pipe repair
- Shower installation
- Toilet installation
- Toilet repair
- Water heater installation
- Drain cleaning
- Garbage disposal repair
- Sewer cleaning
- Sewer repair
- Sump pump installation
- Sump pump repair
- Water heater repair
- Water tank installation
- Ac Repair
- Air Cleaners
- Air Conditioning Maintenance
- Air Conditioning Replacement
- Air Duct Replacement
- Air Filtration
- Backup Sump Pump
- Carbon Monoxide Detectors
- Commercial Plumbing
- Commercial Septic Tank
- Electrical Home Safety Inspection
- Electrical Repairs
- Garbage Disposal
- Heating Repair
- Heating Unit
- Hvac Services
- Hydro Jetting
- Installation Air Conditioning
- Leak Detection
- Maintenance Heat Pump
- New Ac Installation
- Plumbing Inspections
- Plumbing Water Heaters
- Primary Sump Pumps
- Re-Piping
- Regular Maintenance
- Repair Air Conditioning
- Roofing Installation
- Roofing Repair
- Septic System Install
- Surge Protection
- Tankless Water Heaters Installing
- Toilet Repair & Installation
- Water Heaters Tankless Water Heaters
- Water Line Repair
- Water Line Replacement
- Drain Cleaning
Electrician
- Electrical fixture installation
- Electrical fuse changing
- Electrical heat resistor changing
- Electrical inspections
- Electrical outlet & switch installation
- Electrical outlet & switch relocation
- Electrical outlet & switch repair
- Electrical panel repair
- Electrical panel replacement or upgrading
- Electrical parts assembly
- Electrical power restoration
- Electrical wiring installation
- Electrical wiring repair
- Electric car charger installation
- Fan installation
- Fan repair
- General construction
- General repairs
- Ground wire installation
- Installation
- Light fixture installation
- Light fixture repair
- Outdoor lighting installation
- Remodeling
- Generator Installation
Siding Contractor
- Gutter cleaning
Air Conditioning Contractor
- A/C system maintenance
- A/C system repair
- Ductless heating & A/C services
- Heating system installation
- Heating system maintenance
- Heating system repair
- HVAC duct & vent cleaning
- HVAC duct & vent installation
- HVAC duct & vent repair
- HVAC system maintenance
- HVAC system repair
- Install AC
- Install thermostat
- Repair HVAC
- Thermostat installation
- Thermostat repair
Roofing Contractor
- Attic venting
- Attic venting installation
- Attic venting repairs
- Gutter installation
- Gutter repairs
- Roof damage repair
- Roof inspection
- Roof installation
- Roof repair
- Roof repair for storm & wind damage
- Skylight installation
HEP is on the way Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
HEP is on the way Photos










HEP is on the way Location
HEP is on the way
3119 Bristol Hwy suite 303, Johnson City, TN 37601, USA
HEP is on the way Reviews
jobquestionsHVACtechnicianroofdiagnosedelectricalheatpayinspection
★ 5★ 4★ 3★ 2★ 1We had a 2.5-ton 80/20 split unit installed today just after ordering it last night with help from Jacob Newman. Sebastian, Tristan, and a helper who came with them were extremely courteous, friendly, and helpful. They explained everything that they were going to be doing during the installation. You could tell that had done this kind of installation enough that they probably could do it in their sleep. I showed them where the access was in the master bedroom closet and I apologized because the access opening was small. They looked and said it was nothing that hadn't seen before. Then each one started on their different task. They had to remove a closet shelf and trim around the access opening for clearance issues once they had taken measurements, (asked if it was okay before they removed anything) and replaced it like new. They all worked like machines when the outside unit was completed they came and helped the other to remove the old split unit and replace the new unit in the attic. They cleaned up any mess in the areas where they worked and looked proud of the work they had accomplished. They double-checked everything to make sure that it worked perfectly. Excellent workers especially as hot as it was in the attic. I want to also give Hep a big thank you for hiring veterans. Being a former Marine hiring veterans is always a big plus for me in any business. I thank you guys a lot.
June 04 · Michael HembreeZak & Destin did a very good job, they answered my questions and cleaned up after they finished.I did not care for the lack of communication I received from the company regarding their trying to contact me and saying they left voice messages. The company did not have my email on file, therefore I had not received an invoice showing payment for job to start. I have yet to receive a signed copy of the contract I signed when Hanniel Idung came out 10/10/25.Connie whom I spoke with today was professional and courteous when informing me about the alledged missed phone calls and non response to voice messages.
October 14 · Jacqueline SorrellZach and Dustin, not only did they come in a timely manner, they installed a water line for my new fridge and installed the fridge for me. They installed a new up to code hot water heater. I have been very pleased with HEP services.
September 04 · Kelly McKameyHEP has done an amazing job. We've had plumbing to electrical to a total kitchen tear out. Joshua Simms did a great job. David, who tore out our kitchen and put up sheet rock I want him for our next project. Matt and Chris who did the electrical part we passed inspection with flying colors. They were above inspection A +++++. Jessica a huge shout out to you with coordinating everything. Thank you all. My husband and I are very pleased and highly recommend you all. Thank you.
August 19 · Ann IrelandTristan, and Logan did an excellent job. Professional, and clean and made sure the job was done right!! Walked me through all the changes of the new sys, and answered any questions I had.. Great to work with. L
October 03 · Timothy Tafe
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