Roto-Rooter Plumbing & Drain Services Introduce
Roto-Rooter Plumbing & Drain Services in Richmond, Indiana, stands as a pillar of reliability and comprehensive service for residents throughout Wayne County and the surrounding areas. As part of a nationally recognized brand known since 1935, the Richmond location combines the resources and training of a large organization with dedicated local operation. They are a full-service plumbing, drain cleaning, and water cleanup company, making them the essential first call for any property owner facing a plumbing crisis in the Hoosier State.
The core commitment of the Richmond team is to provide round-the-clock, same-day service for emergencies, a necessity for Indiana homes vulnerable to frozen pipes in winter or sudden sump pump failures during heavy spring rains. Their comprehensive offerings go far beyond simple drain clearing to include advanced techniques like video camera inspection and high-pressure water jetting. While the scope of work is vast—from a simple leaky faucet to a full sewer replacement—customers often highlight the professionalism and helpful demeanor of the individual technicians, such as Austin Fox, who go the extra mile to ensure systems are up and running again. This combination of extensive service capability and technician-level commitment to customer care is what sets this Richmond plumber apart.
However, as with any major service provider, users are strongly advised to exercise caution and diligence. One customer review highlighted a serious issue with billing on a large job, alleging incorrect charges and suggesting an attempted insurance fraud. This specific feedback underscores the critical importance of reviewing all invoices carefully and asking detailed questions about the description of charges, a necessary due diligence step when engaging in any extensive repair or restoration project, regardless of the contractor.
The Roto-Rooter branch is conveniently situated to provide prompt service to Richmond and the broader region of East Central Indiana. Their physical address on a major thoroughfare ensures accessibility for staff and equipment dispatch.
- Address: 814 E Main St #10, Richmond, IN 47374, USA
Operating from East Main Street provides a centralized base for the team to cover their service area efficiently. The local 765 area code for both their main and mobile phone numbers confirms their focus and dedication to serving the Indiana community directly. Crucially, the business operates 24 hours a day, seven days a week, making them an invaluable resource for true plumbing emergencies—nights, weekends, and holidays—without charging extra for drain service during these off-hours. This 24/7 commitment to on-site services ensures that Indiana residents never have to wait long when a plumbing crisis strikes.
Roto-Rooter Plumbing & Drain Services offers one of the most comprehensive menus of services in the industry, covering virtually every aspect of a home’s water, waste, and drainage systems. Their services include both essential repairs and high-tech diagnostics.
Key services and specialties include:
- Emergency Drain Cleaning: Fast, professional clearing of clogged sinks, showers, toilets, and main sewer lines using state-of-the-art equipment.
- Sewer and Drain Repair: Advanced sewer repair and replacement services, including video camera inspection to precisely diagnose blockages, cracks, or root intrusion.
- High-Pressure Water Jetting: Utilization of powerful hydro-jetting technology to clear tough clogs, grease buildup, and debris from lines.
- Plumbing Leak Detection and Repair: Expert ability to locate and fix hidden leaks in pipes, faucets, and other fixtures, preventing water damage and high utility bills.
- Water Heater Service: Installation and repair of all water heater types—gas, electric, and tankless—to ensure a reliable hot water supply.
- Sump Pump Repair & Replacement: Critical service for Indiana basements, ensuring sump pumps function correctly to prevent flooding.
- Fixture Installation and Repair: Service for all household fixtures, including faucet installation and repair, toilet installation and repair, and shower installation and repair.
- Garbage Disposal Service: Installation and repair of garbage disposal units in kitchens.
- Outdoor Plumbing Repair: Addressing exterior and main water line issues, including repair of outdoor plumbing systems.
This wide array of offerings ensures that Richmond customers only need one number for all their plumbing, drain, and sewer issues.
The defining features of the Richmond Roto-Rooter are built upon accessibility, technology, and comprehensive service capabilities.
- 24/7/365 Emergency Service: The most significant highlight is the availability of same-day and emergency service around the clock, every day of the year, providing a crucial safety net for Indiana homeowners.
- Advanced Diagnostic Tools: The use of video camera inspection technology offers precise, non-invasive diagnosis of drain and sewer problems, leading to more accurate and efficient repairs.
- Full-Service Plumbing and Drain: The capability to handle everything from a clogged drain to a full sewer system replacement means they are truly a one-stop-shop for all plumbing and drain issues.
- Customer-Focused Technicians: Individual technicians are frequently noted in reviews for being helpful, professional, and dedicated to solving the customer's problem effectively.
- Flexible Payment Options: The acceptance of credit cards provides convenient payment options for unexpected emergency services.
- Commitment to Transparency (Cautionary Note): While they aim for transparency with free estimates and no hidden charges for off-hours drain service, customers involved in large jobs must be diligent in scrutinizing all financial details of their invoice.
These features deliver the assurance of a large, well-equipped service provider with local, accessible hours.
For immediate assistance or to schedule service for plumbing and drain needs in the Richmond, Indiana area, please use the following contact details:
- Address: 814 E Main St #10, Richmond, IN 47374, USA
- Phone: (765) 239-1811
- Mobile Phone: +1 765-239-1811
The local 765 phone number is available 24 hours a day to connect Richmond residents with a technician for emergency service or to arrange a convenient appointment.
For Indiana users in and around Richmond, Roto-Rooter Plumbing & Drain Services is worth choosing primarily for their unmatched emergency response capability and technical depth. When a basement floods from a broken sump pump or a main sewer line backs up on a holiday—scenarios all too familiar in Indiana—having a provider who guarantees same-day, 24/7 service is invaluable. Their comprehensive range of services, including high-tech diagnostic tools and solutions for everything from faucets to full sewer systems, eliminates the need to call multiple specialists.
The professionalism of the individual technicians is a strong selling point, with customer praise for their dedication and helpfulness on the job. However, local customers performing extensive or costly services are urged to follow the advice of other long-term customers: always review invoices and charges with extreme care, and feel empowered to ask questions and seek clarification on every line item. For routine plumbing, drainage issues, or critical emergencies requiring immediate attention and advanced equipment, Roto-Rooter in Richmond provides a powerful, highly capable solution, provided the customer maintains financial vigilance on large-scale projects.
Roto-Rooter Plumbing & Drain Services Bathroom
Plumber
- Drain cleaning
- Faucet installation
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Outdoor plumbing system repair
- Plumbing leak detection
- Plumbing leak repair
- Plumbing pipe repair
- Sewer cleaning
- Sewer repair
- Shower installation
- Shower repair
- Sump pump repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- High-pressure water jetting
- Sump pump repair & replacement
- Video camera inspection
Roto-Rooter Plumbing & Drain Services Details
Service options
- Onsite services
- Online estimates
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
Roto-Rooter Plumbing & Drain Services Photos










Roto-Rooter Plumbing & Drain Services Location
Roto-Rooter Plumbing & Drain Services
814 E Main St #10, Richmond, IN 47374, USA
Roto-Rooter Plumbing & Drain Services Reviews
techniciancalljobquestionsbasementgentlemanpaywater softenersewageinsurance
★ 5★ 4★ 3★ 2★ 1Initial call and getting someone to me timely was great. Everyone was helpful. Now months later I am dealing with incorrect charges on the invoice. This was almost a $32k job. No one seems to know who I can talk to and the guy I spoke with today says he is going to look into it but doesnt know when he can get back with me. My advice to anyone who chooses them for services is to look very carefully on the invoice and description of charges. I was double charged for some things and the deduction for the amount paid was incorrect and less than what was actually paid. I would not have noticed any of this if my insurance adjuster had not of discovered it. They are saying this is an attempt of insurance fraud! I am a young, widowed, single mom and dealing with this has been a nightmare. Please pay attention and ask all the questions! Hoping I can get this resolved soon.
September 29 · Jessica YoungAustin Fox was the tech I had. He did everything he could to make sure we got up and running again. Can't thank the guy enough, he was easy to talk to and very helpful the entire time he was with us. If we ever run into any problems again we would be lucky to have someone that cared half as much as he did
September 05 · Matthew MehaffeyWhat an amazing experience I had with Roto-Rooter we had a clog late at night by the next morning I was called back by the manager I believe he was in the office very well respectful and educated. Even offered me some free tips honestly guys if you need any of the services that they offer jump right to them they even gave me a 90 day guarantee if the water comes up again they will come back out free of charge! Thank you Roto- Rooter you guys saved me and my Pool Table as well. 🙂
August 15 · Kyle ElsberndMr. Steve was amazing!! Kind, helpful, and well…… he didn’t mind me standing over his shoulder watching every step out of curiosity lol so yes, the service was absolutely amazing. We have used Roto Rooter several times in the past and they have been great every time. Thank you guys so very much and I’m sure I’ll see you again.
June 12 · Isaac AlanaThe day after I called Roto Router someone came the next day, put together an estimate and came the next day and installed my water softener the day after. The person who came was so nice and dealt with my handicap with no problem. Very satisfied !!
September 25 · Janis Gabbard
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