O'Dell & Son Plumbing Heating & AC

- 2305 Lafayette Ave, Mattoon, IL 61938

For residents and businesses in Mattoon, Illinois, and the surrounding Central Illinois region, maintaining a functional home environment means having reliable plumbing and HVAC (Heating, Ventilation, and Air Conditioning) systems. O'Dell & Son Plumbing Heating & AC offers a specialized, integrated approach, providing expertise in the key areas that govern indoor comfort: the delivery of clean water and the regulation of temperature.

As a company classified as a Plumber, O'Dell & Son’s service profile is much broader, encompassing both the wet and dry systems of a property. This dual expertise in plumbing and HVAC is a significant convenience for local property owners, allowing them to rely on one provider for a variety of essential home repairs and installations. Their core offerings are centered around essential Repair services, which means they are the local professionals you call when a critical system—your furnace, air conditioner, or water heater—breaks down and requires immediate attention.

Local users in Mattoon seek trustworthy, fairly priced, and clean service providers, particularly for issues as invasive as plumbing and as critical as heating and cooling during the extremes of the Illinois weather cycle. Customer feedback reflects that while the quality of work is sometimes praised, there are conflicting reports on the company’s customer service and communication practices, which is a vital factor in choosing a long-term home service partner.

O'Dell & Son Plumbing Heating & AC is strategically located in Mattoon, IL, making their services accessible to residential and commercial properties throughout Coles County and the broader Central Illinois service area. Their physical location serves as the central hub for dispatching technicians and managing inventory and scheduling.

• Address: 2305 Lafayette Ave, Mattoon, IL 61938, USA

Given the urgency often associated with both plumbing leaks and HVAC failures, a local presence is a major benefit, contributing to what is expected to be a quicker response time for emergencies compared to larger, non-local providers.

• Primary Phone: (217) 234-8417
• Mobile Contact: +1 217-234-8417

These contact numbers are the primary means for local customers to request service, schedule routine maintenance, or discuss any necessary Repair services. The availability and responsiveness of these lines are paramount to customer satisfaction, particularly when dealing with system malfunctions that impact daily life.

The comprehensive service portfolio of O'Dell & Son Plumbing Heating & AC covers the maintenance, repair, and installation of key residential and commercial systems, focusing heavily on emergency and necessary repairs. Their services fall into three main categories: Plumbing, Heating, and Air Conditioning.

• Plumbing Services:
  • Installation and replacement of fixtures, such as specialized commodes and valves.
  • General plumbing repairs to address leaks, clogs, and malfunctions.
  • Water heater installation and repair services.
  • Drain cleaning.
• Heating Services (HVAC):
  • Furnace Repair and maintenance for optimal winter performance.
  • Boiler Tune-Up Service.
  • Installation and maintenance of various heating systems.
• Air Conditioning Services (HVAC):
  • AC Repair, tune-ups, and maintenance to handle hot Illinois summers.
  • Mini-Split Repair Service for ductless systems.
  • Installation of new cooling systems.
• Essential Repair Services:
  • A clear focus on 'Repair services' across all three categories (Plumbing, Heating, and AC), indicating readiness to troubleshoot and fix existing problems.

The service profile of O'Dell & Son Plumbing Heating & AC offers several notable advantages, while one key customer service concern must be highlighted for consumer awareness.

• Integrated Home Comfort Solution: A major highlight is the ability to handle both plumbing and critical HVAC systems. This 'one-call' convenience saves homeowners the time and hassle of managing multiple contractors for different household systems.
• Quality of Technical Work: A customer review specifically noted "Quality Service - Check," "Fair Pricing - Check," and "Clean - Check" following a specialized toilet replacement, suggesting high competence and cleanliness in their plumbing work. The ability to handle specialized parts and installations indicates a professional level of technical expertise.
• Fair Pricing Model: The explicit mention of "Fair Pricing" by a satisfied customer suggests the company strives for cost-effective solutions, which is always important for Illinois homeowners budgeting for unexpected repairs.
• Repairs Focus: The emphasis on Repair services, rather than solely new installations, indicates a business model aimed at restoring existing systems and extending their lifespan, which can be a budget-friendly alternative for many local residents.

However, a serious note on customer interaction must be considered:

• Major Customer Service and Warranty Issue: A highly negative review details an extremely rude interaction, including yelling and a refusal of service for an air conditioning unit supposedly under warranty. Furthermore, the customer reported being hung up on while attempting to resolve the matter. This starkly contrasts with the positive feedback and points to significant inconsistencies in customer relations, particularly regarding warranty obligations and conflict resolution. Potential clients should ensure all warranty terms are clearly understood and documented.

For all your plumbing, heating, and air conditioning needs in the Mattoon, IL area, you can reach O'Dell & Son Plumbing Heating & AC using the following contact details:

• Physical Location: 2305 Lafayette Ave, Mattoon, IL 61938, USA
• Main Contact Number: (217) 234-8417
• Alternative Contact Number: +1 217-234-8417

When calling, particularly for a repair that involves an existing warranty or complex issue, it is highly recommended to document the call details, including the time, date, and name of the person spoken to, to maintain a clear record of communication.

O'Dell & Son Plumbing Heating & AC is worth choosing for Mattoon-area residents seeking a convenient, multi-disciplinary service provider who can capably address both plumbing and HVAC problems with a single call. The positive testimonials confirm that for general plumbing work, such as fixture replacement, they offer "Quality Service," "Fair Pricing," and maintain a "Clean" work area—all highly valued attributes in a home service contractor. Their experience in handling specialized repairs also suggests a high degree of technical competence in the field.

The greatest value lies in their comprehensive service model; having one trusted company for furnace, AC, and plumbing repairs can simplify home maintenance and improve response efficiency.

However, customers must be fully aware of the serious negative feedback regarding aggressive customer service and apparent refusal to honor a warranty on an air conditioning unit. Because Heating and AC systems involve significant investments and long-term warranties, potential customers should take proactive steps to mitigate risk. Before any HVAC work, request clear, written documentation of the warranty terms, the scope of work, and the expected cost for any non-warranty labor. While the technical work is often reported as high quality, the documented concerns over communication and honoring agreements require a cautious and detail-oriented approach from the consumer, especially for high-cost services like HVAC replacement or major repair. By ensuring all agreements are documented and communication is clear, customers can maximize the benefit of their technical expertise while minimizing potential service disputes.

O'Dell & Son Plumbing Heating & AC

2305 Lafayette Ave, Mattoon, IL 61938, USA