Hugo Plumbing and Pump Service Inc

- 9600 180th St N, Forest Lake, MN 55025

When dealing with the complexities of home plumbing in Minnesota—especially systems involving well water, hydronic heating, and the seasonal challenges of the climate—local expertise is paramount. Hugo Plumbing and Pump Service Inc stands out as a reliable, family-owned, and -operated solution for residents across the Twin Cities area and particularly the North Metro. Established in August 2000 by Thomas E. Thill, a Master Plumber with over 35 years of experience, the company has built a strong reputation over decades for prompt service, competitive pricing, and technical specialization.

The foundation of their operation is built on integrity and personalized attention. Sue Thill, the Office Manager and "back bone" of the company, is often the first point of contact, praised by customers for being "well versed in the business and equipment." This level of accessible, knowledgeable support from the office ensures that issues are understood and addressed efficiently from the moment a customer calls. This focus on clear communication and timely scheduling, providing exact appointment times rather than broad windows, is a distinguishing feature that Minnesotans truly appreciate.

A core specialty of Hugo Plumbing is their comprehensive pump and well system services. Given the reliance on well water systems in many parts of the broader service area, this expertise in the repair and replacement of well pumps, pressure tanks, sump pumps, and ejector pumps is invaluable. They are licensed and bonded by the state to professionally handle all well pump needs, ensuring that rural and suburban homeowners receive safe, high-quality service to maintain their water pressure and quality.

Beyond well systems, the company excels in all facets of general plumbing, from basic repairs to complex installations. Their highly experienced team, featuring long-term employees like Mike and John who have been with the company for 25 and 11 years respectively, brings a depth of knowledge to every job. Whether it’s fixing a leaky pipe, installing a new high-efficiency Navien tankless water heater, or tackling a major kitchen or bathroom remodel, customers consistently report clean, thorough work and a non-pressured consultation process.

For instance, in a detailed review, a customer described being offered three different water heater options—tank, tankless, and heat pump—with a thorough discussion of the pros and cons, stating, "There was never pressure to purchase or an attempt to upsell." This commitment to providing choices and allowing the customer to guide the purchasing conversation is a strong testament to their ethical approach, something that resonates deeply with local users who prefer straightforward, honest service over pushy sales tactics.

Hugo Plumbing’s reputation is stellar, holding an A+ rating from the Better Business Bureau (BBB) and an A+ rating from Angie's List, backed by numerous five-star customer reviews. They are also highly rated on Checkbook, with customer ratings reflecting a high percentage of "superior" overall ratings and prices that are reported to be notably lower than average, offering significant value to the community they serve. Serving multiple counties, including Anoka, Ramsey, and Washington, the company remains the go-to plumber for many residents who value the quality and friendliness of a small, local business.

Hugo Plumbing and Pump Service Inc operates out of the Forest Lake and Hugo areas, strategically positioning them to provide efficient service throughout the North Metro and the wider Twin Cities region. Their primary service area encompasses a large geographical section of Washington, Anoka, and Ramsey counties.

The company maintains a physical presence in Forest Lake and can be contacted at their business location:

9600 180th St N, Forest Lake, MN 55025, USA

The company operates Monday through Friday, with technicians often starting their day early to service residential calls. It is important to note that, as a rule, the company is closed on Saturdays and Sundays. Customers looking for service should call during business hours to schedule an appointment and can expect prompt, reliable communication from the office staff regarding precise arrival times.

Hugo Plumbing and Pump Service Inc offers a robust and specialized list of plumbing and utility services tailored to the needs of Minnesota homeowners, covering everything from fundamental repairs to complex installations.

• Well Pump Services: Complete repair and replacement of submersible well pumps and pressure tanks, with full state licensing and bonding for professional handling of residential well systems.
• Water Heater Services: Expert installation and repair of various water heater types, including traditional tank storage, high-efficiency tankless units (such as Navien), and heat pump water heaters.
• Drain and Sewer Management: Professional drain cleaning, sewer line cleaning, and problem detection using video cameras to quickly identify and resolve issues, including septic tank concerns.
• Pump Systems: Installation, maintenance, and repair of Sump Pumps and Ejector Pumps, essential components for basement water management in the region.
• Water Quality: Installation and servicing of Water Softeners to address hard water issues common in Minnesota, contributing to better water quality and appliance longevity.
• Heating Systems: Specialized Hydronic Heating services, including installation and repair of boilers and in-floor heating systems, ensuring even and comfortable heat distribution.
• General Plumbing: Comprehensive services for all residential and light commercial needs, including leaky pipe repair, toilet installation, faucet replacement, and main water line repairs.
• Remodeling: Full plumbing support for major home renovations, specifically Kitchen Remodeling and Bathroom Remodeling projects.
• Installation: Expertise in handling the installation of popular, high-quality brands such as Bradford White, Navien, Rinnai, Moen, Kohler, Delta, and Rheem.

Choosing a local contractor often comes down to reputation, experience, and specialization. Hugo Plumbing and Pump Service Inc excels in several key areas that stand out in the local market.

• Decades of Local Experience: The company has been in operation since August 2000, bringing over two decades of local experience to plumbing and pump services in the North Metro.
• Well and Pump Specialization: A highly valuable feature in their service area, they are experts in servicing well pumps, pressure tanks, sump pumps, and ejector pumps, backed by state licensing and bonding.
• A+ Rated Reputation: Consistently holds high marks and top ratings from independent consumer organizations, including an A+ rating from the Better Business Bureau (BBB) and Angie's List, and a highly-rated status on Checkbook.
• Family-Owned and Operated: Run by the Thill family, which ensures a personal, friendly, and comfortable experience for the customer, distinguishing them from larger franchise operations.
• Transparent and Prompt Scheduling: Highly praised for providing exact appointment times and calling when running ahead of schedule, avoiding the inconvenience of vague, multi-hour service windows.
• No Pressure Sales: A core principle is avoiding "upselling" or pressure to purchase more expensive options, giving customers full control over the service and product choices based on honest, factual advice.
• Multiple Payment Options: For customer convenience, they accept various forms of payment, including major Credit Cards (Visa, MasterCard, American Express, Discover), Cash, Check, and NFC Mobile Payments.

To schedule prompt, professional plumbing or pump services within the service area:

Address: 9600 180th St N, Forest Lake, MN 55025, USA

Primary Phone: (651) 433-4866

Mobile Phone (for convenience): +1 651-433-4866

Business Hours: Monday – Friday (Closed Weekends)

For Minnesota homeowners, especially those utilizing well systems or hydronic heating, Hugo Plumbing and Pump Service Inc is the definitive choice for several key reasons. Their decades-long history as a family-owned entity in the North Metro means they possess institutional knowledge of the specific plumbing, pump, and water challenges unique to the region. This is not a national chain; it is a dedicated local resource.

The unique combination of specialized well pump services and hydronic heating expertise makes them a one-stop-shop for two of the most critical and complex home systems in the state. Instead of juggling multiple contractors, residents can rely on a single, highly-rated provider for their water supply, water heating, and home heating needs.

Perhaps most compelling is the overwhelmingly positive customer feedback highlighting their ethical business practices. In an industry where consumers often fear being overcharged or pressured, Hugo Plumbing provides a reassuring alternative. The office staff, particularly Sue, is noted for being professional and knowledgeable from the initial call, and the field technicians, such as Mike, Sam, John, and Nash, are consistently praised for their clean, high-quality workmanship, punctual arrivals, and transparent consultation. The assurance of competitive pricing, combined with an A+ BBB rating and a policy against upselling or subscription plans, reaffirms that choosing Hugo Plumbing is an affirmation to supporting knowledgeable, straight-forward, locally owned businesses that deliver exceptional value and reliable service.

Hugo Plumbing and Pump Service Inc

9600 180th St N, Forest Lake, MN 55025, USA