Plumb First

- 140 Morris Rd, Toney, AL 35773

For residents in Toney, Alabama, and the surrounding regions of Madison County, a reliable local plumber is a necessity for keeping homes running smoothly. Plumb First is a service provider based in Toney that focuses on Repair services for a variety of residential plumbing needs. Being situated locally in the 35773 area means they are positioned to offer service on a range of plumbing issues common to North Alabama homes.

The public reviews for Plumb First present a deeply contrasting picture of their service quality and reliability. On one hand, a satisfied customer noted a successful experience, stating the company "Actually showed and completed the work!" for minor repairs, including a grout fix that left the finish looking seamless and a successfully changed-out shower cartridge. This indicates capability in small, routine repair and maintenance tasks where attention to detail is key.

However, a highly detailed and concerning review from another local customer who used Plumb First for three separate jobs suggests serious issues with consistency, follow-through, and basic safety protocols. This individual reported that the re-glaze of a cast iron tub, despite following all recommended guidelines, began "chipping off" within a month. Furthermore, a dishwasher relocation and installation job involved asking the customer to purchase parts and, most alarmingly, was completed with wire nuts that "have come off and also started a fire in the house." This is a severe safety and competency issue that potential customers must take into full consideration. Additionally, the review highlighted poor post-service communication, with the customer reporting the company is now "impossible to reach and continue to avoid my calls" regarding a broken part from the attempted fix.

Plumb First is a dedicated Plumber based in Toney, Alabama. Their business model centers around providing essential Repair services for homeowners in the Madison/Limestone County area. Their offerings encompass general plumbing maintenance and repairs, and they have also taken on related home repair tasks such as bathtub re-glazing. As a local service, they possess the advantage of accessibility for residents in Toney and nearby communities like Harvest and Huntsville.

While the company is clearly capable of successfully completing straightforward plumbing repairs, the contradictory customer feedback points to significant variability in the quality of their work and their subsequent commitment to customer satisfaction. The reported failure of the re-glazing, the dangerous electrical issue during the dishwasher installation, and the long-term failure to resolve a broken part all indicate systemic problems in quality control, project scope execution, and follow-up communication. Therefore, any potential customer must exercise extreme diligence and clearly define the project scope and guarantees before engagement.

Plumb First is strategically located in Toney, Alabama, placing them in a position to easily serve the northern reaches of the Huntsville metropolitan area and the surrounding smaller communities.

Physical Location:

The company’s address is 140 Morris Rd, Toney, AL 35773, USA.

This Toney location (35773) gives them excellent access to service areas across North Alabama, including Madison, Harvest, and areas close to the Alabama/Tennessee border. Their local presence is an advantage for residents requiring quick service. Customers can easily contact them using the dedicated local phone number and mobile line, which are essential for coordinating field service appointments. The local phone prefix indicates their rooted connection to the North Alabama communication network.

Based on the provided information, Plumb First offers a variety of repair and related services, demonstrating a willingness to take on projects beyond just pipe work.

• Core Plumbing Repair Services: General troubleshooting and fixing of common plumbing issues throughout the home.
• Shower Cartridge Change-Out: Specific expertise in replacing and repairing components of shower systems.
• Water and Drainage System Capping: Successfully removing and capping plumbing (and associated wiring) for old fixtures like split units.
• Appliance Relocation and Installation: Moving and installing plumbed appliances, such as dishwashers, between properties.
• Bathtub Re-Glazing: Offering a refinishing service for fixtures like cast iron tubs, requiring specific preparation and application expertise.
• Grout and Tiling Detail Work: Performing minor cosmetic repairs and detailing, such as fixing grout, alongside plumbing work.
• Post-Service Parts Ordering: Committing to ordering replacement parts for equipment damaged during their service (though execution in this area has been questioned).

The key characteristics of Plumb First reveal a dichotomy between successful small jobs and major issues with larger or specialized tasks.

• Successful Completion of Minor Repairs: Demonstrated ability to perform small, routine fixes like shower cartridge replacement and minor grout work to high satisfaction.
• Local Service Availability: The business "actually showed" for the appointment, confirming their capability to respond to scheduled service calls.
• Risk of Substandard Specialized Work: The re-glazing of a cast iron tub failed quickly despite the customer following "all guidelines," suggesting quality issues with non-standard plumbing tasks.
• Major Safety and Competency Risk: A critical highlight is the reported failure during appliance installation—specifically, improper, untaped wire nut usage that led to the unit stopping and "started a fire in the house," demonstrating a severe lack of electrical safety and plumbing competence integration.
• Poor Communication and Follow-Up: The business has been reported as "impossible to reach and continue to avoid my calls" regarding resolving post-service damage, indicating a significant breakdown in customer support and accountability.
• Potential Request for Customer Part Sourcing: The customer was asked to go to the store for parts needed by the crew, which can add inconvenience and time to the service call.

For local residents who wish to contact Plumb First regarding their plumbing repair needs, the following information is provided:

Address: 140 Morris Rd, Toney, AL 35773, USA

Phone: (256) 522-7518

Mobile Phone: +1 256-522-7518

For Toney, Alabama residents seeking a local plumber for minor, routine Repair services, Plumb First offers local availability and has demonstrated success in small-scale tasks like fixture component replacement and basic maintenance. The company is locally based in Toney and is easy to reach via their local phone lines, which is a practical benefit for scheduling quick fixes.

However, the decision to hire Plumb First must be made with significant caution, as the severe negative feedback raises serious concerns about safety, quality, and business integrity. The reported electrical fire risk from improper wiring, coupled with the failure of the tub re-glaze and the subsequent avoidance of customer calls, necessitates a strong warning.

Potential customers should consider this service primarily for small, non-emergency, straightforward plumbing tasks only. For any larger, complex, or multi-faceted jobs—especially those involving electrical components, appliance installation, or specialized finishes like re-glazing—it is highly recommended that local residents look for a plumber with a proven track record of safe, consistent, and guaranteed workmanship, and excellent follow-up customer service. If you do choose to use Plumb First, explicitly clarify the scope of work, warranty on any finished surfaces, and the plan for follow-up if issues arise. You must have a full expectation of receiving reliable, safe, and professional service for your North Alabama home.

Plumb First

140 Morris Rd, Toney, AL 35773, USA