Sugar Plumbing Introduce
In the Knoxville, Tennessee area, finding a plumbing company you can truly trust with both routine maintenance and complex repairs is essential for protecting your home. Sugar Plumbing is a local specialist dedicated to addressing the full spectrum of plumbing needs for homeowners and those involved in building new properties. With a focus on residential services, they tackle everything from the smallest, most frustrating leaky faucet to major sewer line repairs and comprehensive plumbing for new construction projects.
Rooted in the East Tennessee community, Sugar Plumbing aims to bring a personalized and professional approach to the trade. The owner, Garrett Cardwell, has over 25 years of experience in the contracting and plumbing business, establishing the company with a commitment to quality and honesty. This experience ensures they are familiar with the specific plumbing challenges faced by local Knoxville properties, including issues common to both older infrastructure and new developments, such as the region's hard water problems.
Whether you are dealing with a sudden emergency—a burst pipe or an overflowing toilet—or planning a significant project like a bathroom remodel or the plumbing system for a new custom home, Sugar Plumbing offers a wide range of services. They emphasize being a reliable partner, available for both immediate service calls and long-term project planning. They strive to be known for doing things right the first time and for offering fair pricing, as evidenced by positive feedback from professional builders and regular homeowners alike who value the integrity of the work and the people providing the service.
In addition to reactive repairs, the company also promotes preventive care, understanding that regular inspections and maintenance can prevent costly and damaging plumbing issues down the line, ultimately helping Tennessee residents protect their biggest investment—their home.
Sugar Plumbing operates from a convenient location in the Knoxville area, allowing them to dispatch their expert plumbing teams efficiently across East Tennessee. Their location is situated to provide timely service to both established neighborhoods and growing residential areas within the region.
The address for Sugar Plumbing is:
4117 Asheville, State St SW, Knoxville, TN 37914, USA
This location places them within the Knoxville city limits, providing quick access to major roads to service the surrounding counties and communities. For scheduling service, obtaining quotes, or getting immediate assistance, Tennessee customers can reach out via phone. The company accepts credit cards for convenient payment, making transactions straightforward once the service is complete.
The key contact details are:
Phone: (865) 233-6262
Mobile Phone: +1 865-233-6262
Sugar Plumbing offers a comprehensive range of plumbing services to address virtually every need within a residential or commercial setting, ensuring local customers have a single contact for all plumbing requirements.
Core services provided include:
- Drain and Sewer Management: Extensive drain cleaning, drain clog removal, sewer and drain cleaning, drain maintenance, and complete sewer line repair and replacement.
- Water Heater Expertise: Installation, maintenance, and repair of water heaters, including specialized services for new tank and tankless water heaters and full water heater replacement.
- Piping and Repiping: Expert plumbing pipe repair, full piping and repiping services, plumbing pipe replacement, and fixing general plumbing leaks and outdoor plumbing system repairs.
- Fixture Installation and Repair: Installation and repair of faucets, toilet installation, shower installation, shower and tub replacement, and repair/installation of fixtures and appliances like dishwashers and garbage disposals.
- Emergency and System Services: Services for water pressure issues, pump repair and replacement, sump pump services, and plumbing leak detection to prevent water damage.
- New Construction and Remodeling: Providing complete plumbing systems for new build homes and handling all necessary plumbing work for large-scale remodeling projects.
- Plumbing Maintenance: Offering regular inspections and system cleaning to proactively address plumbing issues and prolong the life of the home’s water systems.
The features and highlights of Sugar Plumbing emphasize their local experience, broad service offerings, and commitment to addressing the specific plumbing needs of the Knoxville region.
Key features include:
- Experienced Local Ownership: The company is led by an owner with over 25 years of experience in the contracting and plumbing industry, providing a strong foundation of knowledge and familiarity with local codes and building standards in Tennessee.
- Specialization in Residential and New Construction: They are a reliable choice for both quick home repairs (e.g., leaky faucets, drain clogs) and large, detailed projects, including complete plumbing systems for new homes and extensive remodels.
- Focus on Drain and Sewer Issues: The company provides highly specialized services for drain maintenance, sewer line repair and replacement, and resolving complex drainage problems, which are often significant homeowner concerns.
- Comprehensive Water Heater Care: They are equipped to handle all aspects of water heating, from repairing existing units to installing the latest tank and energy-efficient tankless water heaters.
- Flexible Payment Options: For customer convenience, they accept credit cards, making it easy for homeowners to settle service costs immediately.
- Commitment to Trust and Fairness: As attested by long-term clients, the company strives to build relationships based on trust, fair pricing, and dependable workmanship across all service and new construction jobs.
For all residential, commercial, or new construction plumbing needs in the Knoxville, TN area, please use the following contact information for Sugar Plumbing:
Company Name: Sugar Plumbing
Address: 4117 Asheville, State St SW, Knoxville, TN 37914, USA
Primary Phone: (865) 233-6262
Mobile Phone: +1 865-233-6262
Customers are encouraged to call the primary phone number to schedule service, inquire about estimates, or discuss ongoing project needs. The company accepts credit card payments for easy service completion.
When a Tennessee resident is facing a plumbing issue, the choice of contractor often comes down to who can deliver reliable results with integrity. What makes Sugar Plumbing a worthwhile consideration is its dual focus on everyday residential repairs and sophisticated new construction projects. This breadth of experience means that whether you have a simple drain clog or a need for full house repiping, the team possesses the technical knowledge to handle the job according to local codes and high standards.
The strong endorsement from professional builders highlights their capability and reliability for large, complex, and high-stakes projects, where timeliness and precision are paramount. For the typical homeowner, this translates to confidence that the same level of professional execution will be applied to a water heater replacement or a bathroom remodel. In the realm of plumbing, where costs can spiral out of control due to misdiagnosed or poorly executed work, the commitment to fair pricing and trusted work, as noted in customer reviews, becomes a major deciding factor.
Furthermore, their specialization in critical areas like sewer line repair and tankless water heater installation shows they are current with both major infrastructure issues and modern energy-efficient solutions. Choosing a plumber with this comprehensive knowledge ensures that the advice you receive and the work performed are both technically sound and tailored to the long-term health of your home's entire plumbing system. For a trusted partner in residential and new construction plumbing across the Knoxville region, Sugar Plumbing offers a combination of local experience and broad technical capacity.
Sugar Plumbing Services
Plumber
- Drain cleaning
- Faucet installation
- Faucet repair
- Outdoor plumbing system repair
- Plumbing leak detection
- Plumbing pipe repair
- Shower installation
- Toilet installation
- Water heater repair
- Bathtub & Shower Replacements
- Clean Up
- Complete Plumbing
- Dishwashers, Garbage Disposals
- Drain Cleaners
- Drain Clogs
- Drain Issues
- Drain Maintenance
- Drain Snakes
- Drain System
- Drainage Problems
- Expensive Repairs
- Fixtures And Appliances
- Home Plumbing Services
- Install New Fixtures
- Installation, Maintenance, And Repair
- Installing And Replacing
- Leaky Faucet
- New Construction And Remodeling Plumbing Services
- New Water Heater
- Our Plumbing Services
- Piping And Repiping Services
- Plumbing And Gas Services
- Plumbing Issues
- Plumbing Leaks
- Plumbing Lines
- Plumbing Maintenance
- Plumbing Pipe Replacement
- Plumbing Problems
- Plumbing Repair
- Plumbing Specialists
- Plumbing Systems
- Plumbing Work
- Preventing Water Damage
- Pump Repair And Replacement
- Regular Inspections
- Regular Plumbing
- Residential Plumbing
- Sewer And Drain Cleaning
- Sewer Line Repair & Replacement
- Sewer Pipe Replacement
- Shower And Tub Replacement
- Shower Installations
- Sump Pumps
- System Cleaning
- Tank And Tankless Water Heaters
- Tankless Water Heater Installation & Repair
- Water Heater Replacement
- Water Pressure Issues
- Your Plumbing
Sugar Plumbing Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
Sugar Plumbing Photos

Sugar Plumbing Location
Sugar Plumbing
4117 Asheville, State St SW, Knoxville, TN 37914, USA
Sugar Plumbing Reviews
homesoapconstructionownershiptextedconversationwasherinspectiondrainjob
★ 5★ 4★ 3★ 2★ 1I have worked with Sugar Plumbing for over 2 years and would highly recommend them! From the ownership to the everyone on the team, I have never had a bad experience. I work with them regularly on new construction homes and service related jobs as well. I can count on them doing things right and for a fair price. For me trust is almost everything and I can trust their work, their price, and their people.
August 09 · Jay ZartmanHired them to do plumbing for a house we are building. He let another person that does not work for me or any of my subs tell him we weren’t ready for slab plumbing and sent his guys to another job and never communicated to me that they weren’t coming out even though we were actually ready. He then subbed my job out to another plumbing company who sat around and missed inspection window and caused a failure and also installed drain pipe for washing machine beyond the exterior of the foundation. They even knocked an entire block out to do that. Garrett then said he was sending 2 guys out 3 days later to fix everything and nothing was fixed. Pipes still do not hold air and yet again another failed inspection bc they won’t hold air. Blamed us for creating the leaks by putting gravel down, even though the pipe wasn’t holding air long before we started moving gravel around. Told him someone had to come today and fix but he told us to find the leaks ourselves by spraying soapy water on the joints. Sorry I’m paying you to do that and that should have been done the day they installed. Now he refuses to respond to us or make it right so I have had to hire another company to come out and fix the mess we were left. Guys that work for him are great, he just can’t schedule and takes no pride or accountability for his business.Update to response- Yes this is my 1st house as a business, but 4th house I have built in 2 years that he was hired to do plumbing. Mistake on my part as I should have known better after the multiple leaks at the last one. Never got hostile, simply expressed my frustration with his lack of communication and using someone else to do a job he was hired to do and the poor work they did. He took someone else’s word that the site wasn’t ready even though it was due to my block masons working until dark to get it done. Didn’t know I needed to give an update after I said it would be ready. We found 7 leaks in the job the people he hired to do and yet still does not take accountability only places blame on us. Even my inspector said that was the worst job he had seen. Difference is we have pictures to prove the workmanship was poor. Had no problem doing slab plumbing the very day my block was completed at my personal house but now says my block has to cure for 7 days before slab plumbing? All of my cylinders were core filled with #5 rebar. There wasn’t a chance in the world that there was going to be damage from running drain pipes on the gravel. He had a friend that needed him at his job instead of mine by the obvious review that was left 8 minutes before he posted a response to mine. How about the 4 water lines that terminated in the gravel? Never even went to the main water connect. They literally ran them 5ft and left them in the middle of the slab. Take ownership for poor quality and communication instead of placing blame. I am posting pictures of our conversation. Not once was I hostile. Direct yes. You even knew as I can provide our conversation stating your own tech was there and told you it was poorly done and you told him to leave saying there wasn’t any gravel except there is clearly 80 tons sitting right next to foundation in pictures that was delivered the day prior to the “trusted” company showing up.
August 18 · Richard JacksonSugar Plumbing was dependable and did great work. I will continue to use them for all my plumbing needs.
August 13 · Cole GrahamTommy with Sugar Plumbing came to fix a water leak that we had with our hot water heater. He was very courteous, knowledgeable and professional. They scheduled us very quickly when many other companies couldn't. And most important no more leaks! I wouid greatly recommend them and will be using them for any future plumbing needs.
November 07 · Sarah MorrellWe live in Maynardville by Hickory Star Marina on Norris Lake and it is difficult to get anyone to service anything when we need something done. However, Sugar Plumbing is exceptional at catering to us. We have been using them for about 8 years now and they have always been reliable and reasonable. I would recommend them especially Garret and Tommy for any problems you could have. I recently had a problem with a stopped up commode line and they were committed to getting us up and running. I can always count on them. But not only are they good at what they do they always leave the site looking like before it was a problem. I recommend them to anyone having plumbing issues.
December 31 · Margaret Becht
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