HEP is on the way

- 1605 Prosser Rd, Knoxville, TN 37914

Homeowners in East Tennessee know that maintaining a property can often feel like juggling multiple contractors—a separate call for the leaky faucet, another for the broken A/C, and a third for a roof inspection. HEP is on the way simplifies this entire process by offering a comprehensive, one-stop solution for virtually every major home service need, operating right out of Knoxville. While we are focusing on their extensive plumbing expertise, it’s important to understand that their unique value proposition is the ability to handle plumbing, HVAC, electrical, and roofing under one banner.

As a leading plumber in the region, HEP is on the way tackles everything from the smallest drips to the most complex sewer line and water heater failures. They are committed to providing prompt, professional service, understanding that a plumbing issue is more than an inconvenience—it's a potential disaster waiting to happen. The company has built a strong reputation in the East Tennessee community for having knowledgeable and respectful technicians who complete the job quickly and with a high degree of skill, often providing same-day service when it matters most.

The core philosophy of HEP is on the way is to be a responsive and reliable neighbor. Reviews frequently highlight the professionalism and clear communication from their team, ensuring that East Tennessee customers feel confident in the work being done. Whether you’re dealing with a common drain clog, planning a fixture installation, or facing a sewer line emergency, HEP is on the way aims to be the only number you need for a quick, efficient, and lasting solution.

HEP is on the way is strategically headquartered in Knoxville, Tennessee, allowing them to serve a wide range of communities across the East Tennessee area. Their physical address is 1605 Prosser Rd, Knoxville, TN 37914. This location provides them with the logistical advantage necessary to deploy their multi-trade teams quickly, especially for emergency calls that can't wait.

The company has stated they have been serving the East Tennessee area since 2002. This vast service area means that residents across Knox County and neighboring regions, including places like Maryville and New Market, have access to their full suite of plumbing and home services. They are known for providing 24/7 emergency support, demonstrating their commitment to accessibility regardless of the time or day.

For customers, accessibility also extends to convenience. The company utilizes modern service practices, including offering online estimates and accepting credit cards for payment, which is particularly helpful for managing the costs of unexpected emergency repairs. Their commitment to promptness and availability is a major factor in their popularity among local homeowners who need quick resolutions to urgent problems.

HEP is on the way offers one of the most comprehensive menus of services among local contractors, covering four major trades. As a plumber, their offerings are detailed and extensive, ensuring they can handle virtually any residential or commercial water system issue. Their dual-trade knowledge—for instance, in HVAC and plumbing—often provides a more holistic solution for home systems.

Key Plumbing Services Include:

• Drain cleaning and sewer cleaning, including Hydro Jetting for tough clogs.
• Plumbing leak detection and repair, including outdoor plumbing system repairs and fixing leaky pipes and spigots.
• Water heater installation, repair, and service for both traditional tank and tankless water heaters.
• Installation and repair of common fixtures, such as faucet repair and installation, shower installation and repair, and toilet repair and installation.
• Garbage disposal installation and repair.
• Major line work, including sewer repair, water line repair, and re-piping services.
• Plumbing inspections and appliance hook-ups.
• Installation of primary and backup sump pumps.
• Septic system services, including locating and installing septic systems and drain fields.

Beyond plumbing, their multi-trade capabilities mean customers can also utilize them for:

• HVAC: Full A/C and heating system repair, installation, and maintenance, including ductless systems and duct cleaning.
• Electrical: Wiring repair and installation, panel upgrades, outlet/switch repair, and light fixture installation, including emergency electrical repairs.
• Roofing & Siding: Full roof repair, inspection, and installation, storm and wind damage repair, skylight repair/installation, gutter services, and siding replacement.

What truly sets HEP is on the way apart in the competitive East Tennessee market are the highlights consistently reflected in their customer interactions and business structure:

• One Call, Four Trades: They offer a unique, single-source solution for Plumbing, HVAC, Electrical, and Roofing, making them the ultimate convenience contractor for home maintenance and emergencies.
• 24/7 Emergency Availability: They are noted for their high responsiveness and ability to offer same-day service, which is critical for Tennessee residents facing sudden plumbing or HVAC failures.
• Professional and Kind Technicians: Customers repeatedly praise the staff, such as Jordan Keller and Brett Nicely, for being "kind, polite, listened," "very professional," and taking the time to "explain everything clearly."
• Honest, Detailed Quoting: Technicians provide straightforward service with "no pressure," offering "fair and detailed quote" for necessary work, fostering a sense of trust with the homeowner.
• Expertise in Complex Systems: Their specialized skill in handling difficult jobs, such as quickly locating a septic tank with the right equipment and dealing with sewer issues, underscores their comprehensive technical capabilities.
• Modern Convenience: The business accepts credit cards and offers online estimates, streamlining the entire service process from diagnosis to payment.

These highlights combine to create an experience where customers feel heard, respected, and competently serviced across multiple facets of home repair.

When you are ready to schedule a plumbing repair, HVAC service, or any other home maintenance project, residents of the East Tennessee region can contact HEP is on the way using the following information:

• Address: 1605 Prosser Rd, Knoxville, TN 37914
• Phone: (865) 444-0565
• Mobile Phone: +1 865-444-0565

For urgent needs, Tennessee homeowners should call the provided number directly, as the company operates with 24/7 availability for emergencies.

For Tennessee homeowners, choosing a service provider often comes down to efficiency and peace of mind. HEP is on the way offers a compelling value proposition that goes beyond a standard plumbing service. The simple fact that they can address a kitchen drain clog, a malfunctioning A/C unit, a leaky roof, and flickering lights all in one call is an unmatched convenience for managing a busy household. This eliminates the headache of vetting and coordinating four different specialists.

Their strength in customer relations is another key factor. When dealing with a stressful problem, having a technician like Brett Nicely, who is "very professional" and gives "honest, straightforward service," is a huge relief. The transparency in their quoting process—providing a "fair and detailed quote" with "no pressure"—builds essential trust, assuring East Tennessee customers that they are making an informed decision about their home repairs.

Ultimately, HEP is on the way is worth choosing because they offer comprehensive, expert-level service across four critical home trades, backed by a strong commitment to customer satisfaction and prompt, professional response. They are a multi-disciplinary powerhouse built to be a reliable partner for all your home maintenance and emergency needs in the Knoxville and East Tennessee area.

HEP is on the way

1605 Prosser Rd, Knoxville, TN 37914, USA