Shelly Toles Plumbing Inc.

- 3212 Vigo Rd, Bagdad, KY 40003

When you are seeking a plumber in the Kentucky area, particularly around Bagdad and Shelby County, you deserve a contractor with deep local roots, extensive experience, and a comprehensive range of services. Shelly Toles Plumbing Inc. is a well-established name in the Kentucky service industry, proudly operating as a women-owned and operated business since 1980. With nearly four decades of expertise, this company offers more than just basic repairs; they provide a full suite of residential and light commercial plumbing solutions, from fixing a simple leaky faucet to installing an entire plumbing system in new construction or during a major home remodel.

The longevity of Shelly Toles Plumbing Inc. speaks volumes about its commitment to the community. Having served Kentucky families and businesses for decades, they understand the unique challenges presented by local water systems and regional building requirements. Their reputation is built on a foundation of diligence, professionalism, and the goal of getting the job done correctly the first time. This dedication to quality is essential for Kentucky homeowners, where a reliable plumbing system is paramount to daily life and property maintenance, especially when facing harsh seasonal weather changes.

The company’s broad service offering extends beyond standard plumbing, categorizing them also as a Bathroom Remodeler, Drainage Service, and Kitchen Remodeler. This versatility means that local users undertaking renovation projects can rely on one trusted contractor to handle all the complex plumbing aspects of their bathroom or kitchen upgrade. From installing modern fixtures and water-saving toilets to re-routing complex pipework for a new layout, Shelly Toles Plumbing Inc. positions itself as a partner in home improvement.

Customer feedback, however, provides a vital reality check. On the positive side, one customer expressed being "very satisfied" with the new toilet installation performed by a technician named Quentin, highlighting effective service delivery. Other positive reviews praise prompt service, fair pricing (even during a cold-snap emergency), and professionalism, including the assistance with obtaining necessary plumbing permits for a new water heater installation. These testimonials reflect a history of excellent results on a variety of projects, large and small.

Conversely, there have been serious complaints about work remaining unfinished and communication failures. Specifically, one owner reported a job was started, remained "partial," and the company "refused to return our calls" after a significant payment, leading to frustration and wasted time. Another customer claimed the company "Ghosted us" after two months on a partial job. For any Kentucky consumer considering this provider, it is crucial to discuss the project scope and completion timeline explicitly, ensuring clear communication protocols are in place to safeguard against potential project delays or follow-up issues.

Despite these critical reviews, the company is recognized as an A+ Accredited Business by the Better Business Bureau (BBB) and is noted for its responsiveness to emergency calls, which demonstrates a commitment to resolving urgent customer needs. This balance of long-term experience, broad service offerings, and the necessity to manage expectations regarding communication and project completion is key for users in the Bagdad area to consider.

Location and Accessibility

Shelly Toles Plumbing Inc. is strategically located in Bagdad, KY, which positions it well to serve a large area including Shelby, Franklin, and Anderson counties. Being situated locally ensures they can offer same-day or next-day service, which is critical during a plumbing emergency.

The main service location details are:

• Physical Address: 3212 Vigo Rd, Bagdad, KY 40003.
• Local Hub: Based in Bagdad, making the service easily accessible to the surrounding Central Kentucky region.
• Service Hours: Regular office hours are Monday through Friday, 7:30 AM to 5:30 PM, but the business explicitly accepts emergency calls outside of these times.
• Accessibility Features: The business notes accessibility amenities such as wheelchair-accessible seating and restrooms, demonstrating consideration for all customers.

Services Offered

Shelly Toles Plumbing Inc. provides an extensive range of plumbing and related home improvement services, catering to residential and light commercial projects. Their offerings cover nearly every aspect of water, drain, and fixture work.

• Full-Service Plumbing Repair: Includes fixing a leaky faucet, running toilet, plumbing leaks, and outdoor plumbing system repair.
• Water Heater Services: Installation and repair of both traditional and energy-efficient tankless water heaters.
• Drainage and Sewer Solutions: Professional drain cleaning, sewer cleaning, sewer repair, and camera inspection of drain lines to accurately diagnose problems.
• System Installation: Comprehensive plumbing system installation for new home construction and light commercial projects.
• Remodeling Services: Dedicated work as a Bathroom Remodeler and Kitchen Remodeler, including fixture installation/repair (faucets, showers, toilets) and garbage disposal work.
• Water Line Work: Installation and replacement of main water and sewer lines.
• Other Specialized Services: Pool plumbing repair, water tank installation and repair, and plumbing pipe repair.

Features / Highlights

This business stands out in the Kentucky service sector due to several distinct characteristics that appeal to the local clientele.

• Women-Owned and Operated: Proudly identifies as a women-owned business, offering a unique profile in the local trade industry.
• Extensive Experience: Serving the community since 1980, reflecting nearly 40 years of field knowledge and stability.
• BBB Accreditation: Holds an A+ rating with the Better Business Bureau, demonstrating a commitment to customer resolution and quality business practices.
• Full-Service Contractor: Offers services spanning repair, maintenance, new construction, and remodeling, minimizing the need to hire multiple trades.
• Same-Day/Next-Day Service: A promise of prompt response for emergencies and urgent repairs, valued by homeowners facing water crises.
• Licensed and Insured: Confirmed to be fully licensed (License No. M5371) and insured, providing peace of mind to Kentucky property owners.

Contact Information

For residents and businesses in Bagdad and the surrounding Kentucky service area, you can reach Shelly Toles Plumbing Inc. using the following contact information:

Address: 3212 Vigo Rd, Bagdad, KY 40003

Phone (Main): (502) 320-7553

Mobile Phone: +1 502-320-7553

What is worth choosing

For Kentucky residents, particularly those in the Shelby County area, choosing Shelly Toles Plumbing Inc. offers the benefit of a highly experienced, deeply local, and multifaceted plumbing contractor. Their nearly four decades of service means they are veterans in the field, capable of tackling virtually any residential or light commercial plumbing challenge. The ability to handle complex projects, such as full new construction plumbing systems or detailed kitchen and bathroom remodels, alongside emergency repairs, makes them a one-stop-shop for property owners.

Furthermore, the designation as a women-owned business adds a unique layer to their community identity and may appeal to those looking to support diverse local enterprises. The company’s responsiveness to emergencies and A+ BBB rating provides strong evidence of their professional capabilities and dedication to customer service. However, based on the occasional but serious complaints of unfinished work and poor communication, customers are advised to establish clear, written contracts for large projects, including explicit completion deadlines and payment schedules. By leveraging their extensive technical skills while ensuring communication remains clear, local users can benefit significantly from the expertise and full-range services offered by Shelly Toles Plumbing Inc. for all their crucial plumbing needs.

Shelly Toles Plumbing Inc.

3212 Vigo Rd, Bagdad, KY 40003, USA