Duty Calls Plumbing

- 490 Indiana Ave, New Castle, IN 47362

For residents and business owners throughout Central Indiana, from New Castle to Indianapolis, Muncie, and Richmond, maintaining a safe and efficient plumbing system is non-negotiable. When plumbing fails, you need a partner who is not only highly skilled but who also operates with integrity, transparency, and a commitment to the local community. Duty Calls Plumbing is exactly that partner. As a reputable, family-owned and operated plumbing and contractor service, they have built their business on a foundation of high-quality workmanship and exceptional customer relationships.

Duty Calls Plumbing is dedicated to providing expert solutions for all plumbing needs, whether minor or major. Their team is comprised of experienced, often fourth-generation plumbers who bring over 20 years of hands-on expertise to every job. They offer a comprehensive range of services, covering everything from immediate repair work to major installations and contracting projects. The company’s core mission is to serve as a reliable, fast, and professional resource, ensuring that every Indiana home and business is running smoothly with dependable water and drainage systems. Their deep roots in the community mean they understand the unique challenges faced by local property owners, delivering tailored solutions rather than one-size-fits-all fixes.

The local community’s endorsement is clear, with many customers expressing high satisfaction with the prompt response times, professionalism, and thoroughness of the technicians. When the pressure is on—whether from a burst pipe or a stubborn clog—Duty Calls Plumbing answers, living up to their name with service that is consistently rated highly for being knowledgeable and courteous. They are fully licensed, insured, and bonded, providing the essential peace of mind that Indiana residents look for in a trusted local contractor.

Duty Calls Plumbing is centrally located and deeply rooted in the New Castle area of Indiana, making them highly accessible to a broad service region. Their main operational base is located at 490 Indiana Ave, New Castle, IN 47362, USA. This strategic location enables them to efficiently dispatch crews to a wide range of Central Indiana communities.

Their service map extends well beyond New Castle itself, ensuring that reliable plumbing expertise is available across the region. They proudly serve areas including Indianapolis, Muncie, Richmond, Geist, Meridian Hills, and Cambridge City, among other locations. This expansive reach, combined with their commitment to on-site services, means that whether you are in a major metropolitan hub or a smaller neighboring town, you can count on them to bring professional service directly to your location. Furthermore, the company is committed to accessibility, featuring wheelchair-accessible facilities and offering onsite services to accommodate the needs of all local clients.

As a full-service plumber and contractor, Duty Calls Plumbing offers an extensive list of residential and commercial solutions. Their expertise covers every part of your property’s water and drainage systems, from basic maintenance to complex overhauls and remodeling support. They stand by their work, offering repairs, replacements, relocations, and full installations.

Core Services Offered:

• Water Heater Service: Comprehensive water heater installation, repair, and replacement, covering all types including tank, tankless, electric, and gas models.
• Sewer and Drain Expertise: Full sewer cleaning and repair services, including advanced techniques for clog removal, hydro jetting, and sewer repair to handle tough blockages and main line issues.
• Leak Detection and Repair: Specialized plumbing leak detection and repair for both common plumbing leaks and complex main water line issues, including repairs to plumbing pipes and shut-off valves.
• Fixture Installation and Repair: Installation and repair of essential fixtures such as toilets, faucets, showers, and garbage disposals. This also includes toilet repair and replacement and faucet repair and installation.
• Water Quality and Treatment: Services to improve the quality of your water supply, including water treatment systems to address issues like hard water, as well as the installation and repair of water tanks.
• Emergency Services: Responsive emergency services to address unexpected plumbing failures, such as burst pipes, severe leaks, or sewer backups, available whenever the duty calls.
• Sump Pump Services: Installation, maintenance, and repair of sump pumps, a critical service for many Indiana basements, to protect against flooding and water damage.
• Contractor and Remodeling Support: Acting as a contractor for plumbing updates and renovations, including support for bathroom and kitchen remodel projects.
• Preventative Maintenance: Conducting detailed Home Plumbing Inspections and preventative services, such as backflow prevention device checks, to catch problems early and maintain system longevity.

Duty Calls Plumbing has distinguished itself in the competitive Indiana market through a set of features and core values centered on customer trust and technical excellence. They aim to be an ethical and transparent provider, offering peace of mind to their clients across every service interaction.

Key Features and Highlights:

• Family-Owned and Deeply Experienced: The team consists of fourth-generation plumbers with over 20 years of experience, ensuring a wealth of knowledge and continuity of high standards.
• Transparent and Honest Pricing: They uphold a commitment to “Honest Rates” and “Transparency,” providing clear, straightforward quotes with no hidden fees, which is a core value for their services.
• Exceptional Customer Service: Reviewers frequently praise the team for being "very nice," "professional," and "knowledgeable," emphasizing a positive relationship and kind service approach.
• Commitment to Inclusivity: The business is notably dedicated to creating a welcoming environment, identified as LGBTQ+ friendly and a Transgender safespace, and featuring a gender-neutral restroom.
• Advanced Methods: Utilizing modern tools and equipment for efficient and precise work, which includes hydro jetters and other state-of-the-art technologies for difficult jobs.
• Customer Education: They commit to educating customers on their home systems and the necessary products, empowering clients to make informed decisions about repairs and upgrades.
• Financial Flexibility: Accepting credit cards for payments, making transactions convenient for clients.

For scheduling a service call, requesting an online estimate, or reaching out during a plumbing emergency, Central Indiana residents can use the following information. The ability to request Online estimates further adds to the ease of service.

Contact Information

Address: 490 Indiana Ave, New Castle, IN 47362, USA
Phone: (765) 310-1333
Mobile Phone: +1 765-310-1333

Online estimates and Onsite services are available.

Choosing Duty Calls Plumbing means selecting a local Indiana contractor who prioritizes expertise, trust, and community values. What makes them particularly worth choosing is their dual role as a master Plumber and a capable Contractor. This allows them to manage complex projects, from simple leak repairs to major bathroom and kitchen remodels involving plumbing renovation, all under one professional roof.

The extensive experience—over two decades—and the dedication to using modern tools ensure that their repairs, replacements, and installations are reliable and long-lasting. For Indiana homeowners, the guarantee of transparent pricing is invaluable, eliminating the stress of hidden fees often associated with urgent Repair services. Furthermore, their explicit commitment to Equality and respect for all customers, as demonstrated by being an LGBTQ+ friendly business, shows a modern, caring approach that is refreshing to the local community.

Ultimately, when Duty Calls Plumbing is your choice, you are not just hiring a technician; you are partnering with a highly skilled, community-focused, and ethically driven family business committed to solving your plumbing problems right the first time. Their comprehensive service list means they are the one-stop solution for maintaining the safety, comfort, and efficiency of your residential or commercial property across the New Castle area and beyond.

Duty Calls Plumbing

490 Indiana Ave, New Castle, IN 47362, USA