Citty's Plumbing & Pools, Inc Introduce
For many North Carolina residents, especially in the Reidsville area, a home is more than just a house; it’s an investment and a place of comfort, sometimes complete with a swimming pool. When it comes to maintaining the complex water systems within these properties—both the house plumbing and the pool infrastructure—specialized expertise is required. Citty's Plumbing & Pools, Inc. uniquely serves this dual need, operating as both a professional Plumber and a Swimming Pool Contractor.
This dual specialization allows them to address a wide range of water-related issues that commonly affect properties in Rockingham County. From a slow bathroom drain to a needed pool liner replacement, this company positions itself as a singular resource for water systems management. Their offerings span essential repair services for both light residential and commercial properties, ensuring that daily operations, whether at home or in a business, remain uninterrupted.
As a local service provider, Citty's Plumbing & Pools, Inc. is familiar with the community and the typical infrastructure found in Reidsville, NC. This local knowledge is often critical for efficient service and diagnosis. Furthermore, the convenience of accepting credit cards for payment helps homeowners manage unexpected expenses that often accompany plumbing and pool repairs.
Accessibility is vital for any service company, especially one dealing with the potential emergencies of both plumbing and pool maintenance. Citty's Plumbing & Pools, Inc. maintains a central location in Reidsville, North Carolina, providing a home base from which to serve the community and surrounding areas.
The physical address for Citty's Plumbing & Pools, Inc. is:
1830 S Scales St, Reidsville, NC 27320, USA.
Located on South Scales Street, the business is strategically positioned for easy access to the main thoroughfares of Reidsville. This enables their teams to respond to calls throughout Rockingham County efficiently. For local users, this ease of access is a key factor when scheduling non-emergency services or when time is of the essence for a critical repair. A local base demonstrates a commitment to the Reidsville community and ensures familiarity with regional regulations and typical property designs, benefiting North Carolina clients seeking rapid, informed service.
Citty's Plumbing & Pools, Inc.'s primary distinction is its comprehensive coverage of both standard plumbing and specialized pool services. This combined expertise makes them a unique and versatile resource for property owners in the area. Their services can be broadly grouped into general plumbing and aquatic maintenance.
The services offered by Citty's Plumbing & Pools, Inc. include:
- Light Residential Plumbing Service: Addressing common household plumbing issues and repairs.
- Commercial Plumbing Service: Providing necessary maintenance and repairs for local businesses and commercial properties.
- Bathroom Plumbing: Repair and maintenance for all bathroom fixtures, pipes, and drains.
- Drain Cleaning: Professional service for clearing clogs in sinks, tubs, showers, and main drain lines.
- Pool Liner Replacement: Specialized service for updating or repairing damaged in-ground pool liners.
- Pool Plumbing Service: Maintenance, repair, and installation for the dedicated plumbing systems of swimming pools, including filters and pumps.
- General Pool Services: Covering various maintenance tasks to keep pools operational and clean throughout the swimming season.
- General Repair Services: Handling various repair needs across both plumbing and pool systems as part of their core business offerings.
This broad combination ensures that whether a homeowner has a problem in their kitchen, a business needs a commercial drain cleaned, or a pool requires urgent attention, Citty's Plumbing & Pools, Inc. is equipped with the specific skills for the job. The focus on both Light Residential and Commercial services demonstrates a commitment to a diverse local clientele.
The operational features of Citty's Plumbing & Pools, Inc. showcase a business model focused on dual specialization and financial convenience. However, it is essential for local North Carolina users to consider the totality of the available data, including customer feedback, when evaluating their service experience.
Features and highlights of the company include:
- Dual Expertise: They function as both a Plumber and a Swimming pool contractor, which is highly convenient for homeowners with pools, eliminating the need to hire separate companies for house plumbing and pool systems.
- Comprehensive Pool Services: The ability to handle pool liner replacement, pool plumbing, and general pool services makes them a dedicated resource for aquatic maintenance in the Reidsville area.
- General Repair Focus: Their core offering is repair services, indicating they are equipped and ready to fix existing problems efficiently.
- Payment Convenience: The acceptance of Credit cards provides customers with flexibility for payment, which can be particularly helpful for unexpected repair costs.
It is important to note, however, that the available customer reviews indicate significant issues related to communication, responsiveness, and project completion, particularly regarding pool repair and liner replacement projects. Customers reported unreturned calls, missed deadlines, and unfulfilled commitments, suggesting a severe breakdown in customer service communication and project management in certain instances. This negative feedback is a critical consideration for any prospective client in the North Carolina region.
Prospective and existing clients in the Reidsville area can reach Citty's Plumbing & Pools, Inc. using the following contact details:
Physical Address: 1830 S Scales St, Reidsville, NC 27320, USA
Phone: (336) 347-7522
Mobile Phone: +1 336-347-7522
For North Carolina residents considering Citty's Plumbing & Pools, Inc., the worth of choosing them lies in their unique dual specialization. For a property that requires both routine plumbing maintenance and specialized pool contracting, the convenience of a single contractor is undeniably appealing. Their ability to perform Drain Cleaning, Bathroom Plumbing, Commercial work, and detailed Pool Liner Replacement and Pool Plumbing Service means they cover a large area of essential property maintenance.
However, a responsible evaluation must weigh the technical offerings against the documented service delivery issues. While the range of services is extensive and they offer the financial convenience of credit card payment, the multiple, detailed customer reviews citing a lack of responsiveness, failure to meet promised deadlines, and poor communication are a significant factor. One review noted a three-month delay and non-communication after upfront payment for repairs, and another documented months of delayed pool work, ignored calls, and a sudden, unapologetic cancellation of services, which severely impacted the customer’s timeline for the swim season.
Therefore, the company is worth considering for the breadth of its dual service expertise, especially for pool owners in the Reidsville area seeking a one-stop-shop. But local users must proceed with caution, fully understanding that while the services are comprehensive, the reported consistency and reliability of customer communication and project management have been flagged as severely deficient by past clients. North Carolina homeowners should engage with clear, written agreements, manage expectations regarding timelines, and verify communication protocols before committing to large or time-sensitive projects with Citty's Plumbing & Pools, Inc.
Citty's Plumbing & Pools, Inc Services
Plumber
- Bathroom Plumbing
- Commercial Plumbing Service
- Drain Cleaning
- Light Residential Plumbing Service
- Pool Liner Replacement
- Pool Plumbing Service
- Pool Services
Citty's Plumbing & Pools, Inc Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
Citty's Plumbing & Pools, Inc Photos





Citty's Plumbing & Pools, Inc Location
Citty's Plumbing & Pools, Inc
1830 S Scales St, Reidsville, NC 27320, USA
Citty's Plumbing & Pools, Inc Reviews
pricetextscallsfair
★ 5★ 4★ 3★ 2★ 1Used to be good now AWFUL. After years of maintaining the Winsome Forest pool well they recommended some repairs and a contractor to preform these repairs. Foolishly trusting our long term vendor that the repairs were only going to take 2 days we paid their recommended contractor in full up front. Now 3 months half the is done and no one is answering the phone returning calls, texts, or emails including Citty’s. I would not recommend these folks.
April 02 · Will YearnsI hate to leave a bad review but I hope someone else may avoid the experience I had by choosing a company other than Citty to perform pool repair and liner replacement. Our pool was damaged in a storm and we reached out to Citty in December to go ahead and start the insurance process so we would have our pool ready the first of summer. Steve was nice, but I had to text him repeated reminders to keep the process moving because when he said he'd get back with me about this or that, he usually didn't. He had supposedly ordered our chosen liner and would get to the work "by the end of this week or first of next week." Those deadlines came and passed, and I didn't hear anything. I gave it a few days and then asked again about scheduling the work. Just as a previous review stated, Steve all the sudden stopped responding to texts or answering calls. I tried several contact attempts over the course of a couple weeks and then realized he was purposefully not answering and had no intentions of completing the work as promised. He really messed us up. I called about 10 different companies in one day and all were too busy to do the work because it is now the beginning of swim season. We finally have moved forward with another company, and I'm pretty sure we are paying premium rates since it's the busy season. I texted Steve one last time with a "courtesy text" to let him know we had moved on with someone else since he had stopped responding and didn't complete the work as promised. The same day he responds, "That's fine. Sorry." This confirmed #1 He had been receiving my texts and phone calls and had just chosen to ignore #2 He probably never ordered our custom liner when he said he did or else he would have been upset over the money paid for a liner he can't use. We've had enough work done in the past that I understand jobs usually take longer than expected and things come up. That is why I was so patient and gave Citty the benefit of the doubt. I would even feel differently if he had been upfront a few weeks ago and told me that they wouldn't be completing the work. Now I'm just sorry we ever called them.
May 07 · Amy LeebrickCalled at 9am and they came at 2pm the same day! They stayed only an hour and fixed my problem. Fair prices and quick work. I would definitely recommend for any plumbing work.
January 04 · Kelsey GriggSteve and everyone with Citty Pools did a great job replacing our in-ground pool liner. They were very quick and thorough with the process. They were helpful with all steps involved. We would recommend them to anyone!
June 07 · Chanda BradshawI have had to use this company twice and was very pleased with my experience. Mr. Citty told me what they would do and Mr. Joyce followed up. I appreciated that before any work began that I asked for a ballpark price and Mr. Citty was very accurate. I will use them again.
July 12 · Janice Shreve
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