The Waterworks Plumbing, Drain, Heating & Cooling

- 550 Schrock Rd, Columbus, OH 43229

Choosing the right service provider for your home's essential systems—plumbing, drains, heating, and cooling—is one of the most important decisions an Ohio homeowner or business owner can make. In Central Ohio, where the weather demands reliable HVAC and the infrastructure requires expert plumbing care, a trusted, full-service company is invaluable. The Waterworks Plumbing, Drain, Heating & Cooling has established itself as that comprehensive, one-stop provider since its beginning in 1986. What started as a small drain cleaning company has grown into a highly-rated, full-service powerhouse serving the residential, commercial, industrial, and municipal sectors across the Columbus and surrounding areas.

Known for their slogan, "Better care. Better value. Better results.™", The Waterworks is committed to delivering efficient, professional, and mess-free solutions. Their operations are backed by a large team of over 150 employees and a fleet of more than 80 service vehicles, ensuring a rapid response to your needs. This scale allows them to address everything from routine maintenance to large-scale, emergency projects, focusing on exceptional workmanship and outstanding customer service for peace of mind in your home or business.

The company’s reputation is built on a foundation of reliability and expertise. Technicians are not only licensed and certified but also background-checked, arriving on time and prepared with the necessary equipment, including protective shoe covers to maintain the cleanliness of your property. For nearly four decades, The Waterworks has proven to be a dependable choice, earning accreditations with the Central Ohio Better Business Bureau and numerous local awards like the Consumer Choice winner for over 21 years running, a testament to their dedication to customer satisfaction. Whether you are dealing with a simple leaky faucet or a complex furnace replacement, you can expect transparent pricing and comprehensive guarantees on select installations, underscoring their commitment to doing the job right the first time.

Central Ohio residents and businesses rely on continuous operation of their essential systems, which is why immediate service is often non-negotiable. Recognizing this need, The Waterworks provides a critical 24/7 live answer and emergency service for both plumbing and HVAC issues. Plumbing emergencies, such as burst pipes, sewer backups, or sump pump failures, can cause extensive damage if not addressed quickly. Similarly, losing heat on the coldest winter night or air conditioning on a scorching summer day requires urgent attention. The Waterworks is ready day or night, weekends and holidays, to dispatch a licensed professional immediately. This rapid response capability, combined with their extensive experience, means that urgent problems are handled with speed, accuracy, and durable, long-lasting repairs. They are truly dedicated to restoring peace of mind as quickly as possible, serving as a pillar of reliability for the greater Columbus community.

The Waterworks Plumbing, Drain, Heating & Cooling is strategically located to efficiently serve the Central Ohio region. Their primary address is:

550 Schrock Rd, Columbus, OH 43229, USA

This location allows their extensive fleet to provide prompt service across Columbus and the surrounding communities. For customers visiting the location, accessibility is convenient, with free parking available in their on-site parking lot. As a service provider that operates primarily through on-site service appointments, they prioritize reaching your home or business quickly. Customers can easily schedule service appointments through their website's booking system or by calling the main phone number.

As a true full-service provider, The Waterworks handles virtually all issues related to a property’s water, drainage, heating, and cooling systems. Their professional technicians offer installation, repair, and maintenance across multiple critical home and business infrastructure areas.

Key services include:

• Plumbing Services: Full-service residential and commercial plumbing, including repair and installation of everything from toilets, faucets, and other plumbing fixtures to kitchen and indoor plumbing. This also covers major repairs like gas line installation, water line services (including repiping), slab leak repairs, and backflow testing and certification.
• Water Heater Services: Installation, replacement, and repair of water heaters, including high-efficiency and tankless water heater options.
• Drain and Sewer Services: Specializing in clearing and cleaning drains and sewers. Services include drain cleaning, sewer cleaning, hydro-jetting, camera line inspection to locate problems, pipe lining and patching services, and repair of main sewer lines. They also handle clogged toilets, catch basins, and address grease buildup.
• Sump Pump and Drainage: Expert services for sump pumps, including repair, replacement, installation of new pumps, and preventative maintenance to protect basements from water damage. They also address ejector pumps and sewage lift stations.
• Heating Services (Furnace and Boiler): Comprehensive heating solutions, including gas and electric furnace repair, maintenance, installation, and replacement. They also work on boiler systems, heat pumps, and offer complete seasonal inspections of HVAC systems to ensure readiness for Ohio's winter.
• Cooling Services (AC): All aspects of air conditioning, including AC replacement and installation, AC maintenance, AC repair, and services for ductless heating and A/C systems.
• Air Quality Services: Installation of air purification systems, air cleaners, UV germicidal lights, ventilation install and repair, and smart thermostat installation.
• Water Treatment: Comprehensive water treatment options, including water softener systems, reverse osmosis systems, water filtration systems, sediment filters, and free water analyses to diagnose your home’s water quality.
• Emergency Services: 24/7 emergency response for plumbing and HVAC disasters, such as burst pipe repair and sewage backup.

The Waterworks sets itself apart in the Columbus market through a series of commitments that enhance the customer experience and ensure quality service. These features are a key reason why they are a top choice for thousands of customers in Ohio.

• 24/7 Emergency Response: Immediate, round-the-clock service with a live answer, ensuring that urgent plumbing or HVAC issues are addressed without delay, day or night, any day of the year.
• Highly-Trained, Certified, and Licensed Professionals: Technicians undergo extensive training and are certified experts in their respective fields (plumbing, HVAC, and drain services), dedicated to top-notch service and superior workmanship.
• Commitment to Cleanliness: A "No Mess Left Behind" promise, with technicians using protective shoe covers and performing a thorough cleanup after every service call.
• Transparent Pricing and Guarantees: Customers receive upfront, honest pricing with no hidden fees and robust guarantees on selected installations for long-term peace of mind.
• Inclusivity Focus: A commitment to providing a welcoming service experience for all members of the community, explicitly identifying as LGBTQ+ friendly and a transgender safe space.
• Long-Standing Local Presence: Serving Central Ohio since 1986, the company is locally owned and operated, with a strong understanding of local infrastructure and community needs.
• One-Stop Convenience: The ability to handle all plumbing, drain, heating, cooling, and water treatment needs under one roof eliminates the need to call multiple specialty contractors.
• Rapid Response Capability: With over 80 service vehicles, they are equipped to ensure prompt service and quick dispatch of technicians to your location.

For scheduling service or to reach The Waterworks Plumbing, Drain, Heating & Cooling in an emergency, please use the following contact details:

Main Address: 550 Schrock Rd, Columbus, OH 43229, USA

Phone for Service and Emergencies: (614) 490-2149

Appointments are required for scheduled services, but their emergency team is available 24/7/365.

For residents and businesses in the Columbus area, choosing The Waterworks is an investment in reliability and comprehensive care for the most important systems of your property. They don't just offer plumbing or just HVAC; they offer a complete comfort and maintenance partnership. Their commitment to a rapid, 24/7 response means that when a pipe bursts or a furnace fails in the middle of a cold Ohio winter, you have a team ready to act immediately. The sheer breadth of their expertise—from high-pressure hydro-jetting of sewer lines to the installation of modern reverse osmosis water treatment systems and high-efficiency heat pumps—is unmatched.

Moreover, the numerous positive customer reviews consistently highlight the professionalism, knowledge, and courtesy of the technicians. Customers frequently report that the team explains issues clearly and offers multiple options for repair, allowing you to make the most informed decision for your budget and home. The transparency in pricing and the strong guarantees they offer provide a layer of trust and security often missing in the home services industry. They truly live up to their commitment of "Better care. Better value. Better results.™" By selecting The Waterworks, you are choosing a long-standing local partner dedicated to keeping your Central Ohio home or business running smoothly and comfortably year-round.

The Waterworks Plumbing, Drain, Heating & Cooling

550 Schrock Rd, Columbus, OH 43229, USA