T & M Plumbing

- 16118 Runnymede St, Van Nuys, CA 91406

T & M Plumbing is a service entity based in Van Nuys, California, that provides essential residential plumbing repair and installation services across the local Los Angeles County area. In the demanding environment of the San Fernando Valley, the need for timely and competent service is paramount, given the common wear and tear on home infrastructure, from water heaters to aging pipes. T & M Plumbing is defined as a general Plumber, focusing exclusively on core residential needs, operating strictly via an Onsite services model to deliver necessary Repair services directly to customer properties.

The firm’s service catalog includes critical functions such as Plumbing leak detection and Water heater installation, two services vital to protecting a California property from water damage and ensuring compliance with local energy efficiency standards. However, prospective customers examining T & M Plumbing's operation must give serious consideration to the significant and consistent public feedback regarding the company’s service delivery practices and customer communication. Publicly reported experiences highlight a profound gap between the necessity of the services offered and the reliability with which they are executed.

For example, customer reviews describe persistent and severe communication breakdowns. In one documented instance, a caller was informed by a company representative that "probably never" would be a good time to call about a plumbing issue, before the call was abruptly terminated, an interaction described by the prospective client as "shocked" and highly unprofessional. This highly unusual and abrupt response suggests a critical, systemic issue with immediate customer engagement and availability, raising serious questions about the company’s capacity for initial service intake and scheduling.

Furthermore, another extensive review from a customer referred by a local HOA management firm reported being "very dissatisfied" due to a complete lack of responsiveness, noting that T & M Plumbing would "never answer their phone calls," and failing to return messages—a fundamental requirement for any service-based business. These accounts suggest that while T & M Plumbing exists as a provider of vital services, gaining access to those services for a new or existing plumbing issue presents substantial and documented challenges for the Southern California community.

Location and Accessibility

T & M Plumbing is centrally situated in the Van Nuys neighborhood of the San Fernando Valley, a highly populated region of Los Angeles County, California. This location provides a base for their field operations as an Onsite services provider. While the central address positions the company to efficiently serve the local community, the reported difficulties in scheduling and communication must be considered by customers relying on proximity for timely support.

The office address for T & M Plumbing is:

16118 Runnymede St, Van Nuys, CA 91406, USA

The service area primarily includes Van Nuys and the surrounding neighborhoods in the Los Angeles metropolitan area. The ability to promptly arrive at a job site from this location is geographically possible, yet documented customer complaints indicate significant and repeated delays in their actual field performance, suggesting that travel time is not the only factor affecting service punctuality. In a high-traffic urban environment like Van Nuys, accessibility is not merely about physical location, but about the provider’s ability to manage scheduling and traffic effectively, an area where T & M Plumbing has received highly negative feedback.

Services Offered

As a specialized plumber, T & M Plumbing focuses on common residential fixture and pipe issues. The company's defined scope of work includes essential services crucial for maintaining a home's functional plumbing system. The services offered include:

• Faucet installation and Faucet repair
• Plumbing leak detection for identifying hidden and potentially damaging water leaks
• Plumbing pipe repair to address damaged or aging pipes
• Shower installation
• Toilet installation and Toilet repair
• Water heater installation for replacement or new system setups
• General Repair services for existing plumbing systems

This range of services covers daily maintenance needs as well as crucial installations. Given the common occurrence of water leaks and the necessity of proper Water heater installation in Southern California, these services are fundamental to the integrity of any home plumbing system.

Features / Highlights

The operational features of T & M Plumbing are defined by its specialized service scope as well as its documented service delivery challenges, which prospective clients should carefully review before engagement.

• Core Service Specialization: The business operates strictly as a Plumber, specializing in key residential installations and repairs, ensuring a focused expertise in areas like Water heater installation and Plumbing leak detection.
• Onsite Service Model: T & M Plumbing exclusively offers Onsite services, deploying technicians directly to residential locations for assessment and repair.
• Availability and Communication (Reported): Public feedback strongly indicates severe and consistent failures in customer communication. This includes never answering phone calls, not returning messages left by customers, and, in a recorded incident, an outright refusal to schedule a time to discuss a new plumbing issue, with the statement that a good time to call was "probably never."
• Punctuality Concerns (Reported): The company has a documented, persistent problem with scheduling reliability. Customer reviews report that appointments are consistently delayed, often by "at least an hour," which is cited as "unacceptable" for a professional service business.
• Repair Service Focus: The primary offering consists of Repair services, targeting functional fixes for existing issues such as leaky pipes, faulty toilets, and worn-out faucets.
• Payment Options: The company accepts Payments, although specific methods (e.g., credit card types, checks, cash) are not detailed in the available public information.

Contact Information

To inquire about services or attempt to schedule an appointment with T & M Plumbing, the following contact information has been provided:

• Address: 16118 Runnymede St, Van Nuys, CA 91406, USA
• Primary Phone: (818) 787-7781
• Mobile Phone: +1 818-787-7781

Given the severity of the documented communication issues, including phone calls not being answered and messages not being returned, potential clients should approach initial contact with caution and be prepared for potential difficulty in reaching a representative or scheduling service.

What is worth choosing

Choosing a plumbing company in the busy Los Angeles area requires a careful evaluation of technical capability against service reliability. T & M Plumbing offers a focused menu of essential residential plumbing services, including the necessary expertise for Faucet repair, Toilet installation, and critical Plumbing pipe repair. The scope of their technical offerings aligns with the fundamental needs of homeowners in Van Nuys, providing options for crucial service types like Plumbing leak detection, which can save thousands of dollars in property damage if executed quickly and effectively.

However, the decision to engage T & M Plumbing must be made with full awareness of the highly concerning and persistent reports regarding their operational reliability. The public record indicates severe professional shortcomings in two non-negotiable areas of service: communication and punctuality. Customers have reported an "incredibly frustrating and unprofessional" experience due to the company's documented failures to answer or return phone calls, effectively making the service inaccessible. This is compounded by the "unacceptable" and common complaint of consistently delaying appointments by "at least an hour."

Therefore, the choice to select T & M Plumbing is only advisable for those who have performed significant due diligence and have confirmed a guaranteed, specific appointment time and communication plan. For time-sensitive or genuine emergency plumbing issues, where immediate response and reliable communication are critical to preventing catastrophic property damage, the available customer feedback suggests T & M Plumbing may not offer the requisite level of professional accessibility or dependability needed for peace of mind in the California market. The technical skills offered must be weighed against the significant, documented risk of non-communication and extreme delays in service delivery.

T & M Plumbing

16118 Runnymede St, Van Nuys, CA 91406, USA