Hornbuckle Plumbing Company Introduce
For residents and commercial property managers in the greater Nashville, Tennessee, area, finding a plumbing service defined by honesty, experience, and clear pricing can be a challenge. Hornbuckle Plumbing Company, situated right in Nashville, has established itself as a local contractor specializing in vital plumbing repairs and services. While they may be exceptionally busy, an enthusiastic local user described waiting for them as "DEFINITELY worth the wait," emphasizing the value of their diagnostic accuracy and integrity, especially when compared to the highly inflated quotes from larger companies.
The core philosophy of Hornbuckle Plumbing, as reflected in the positive feedback, revolves around high-integrity service. One customer’s experience is particularly telling: after receiving quotes over $10,000 for unnecessary work from other firms, Hornbuckle's technicians quickly diagnosed and fixed a bathroom sink leak, confirming that "everything else was just fine" and not recommending any extra, expensive work. The client lauded them as "really sharp guys; considerate and obviously with high integrity," concluding, "I'm a Hornbuckle lifer and you should be too!" This testimonial highlights the profound importance of trustworthy professionals who prioritize the client’s best interest over upselling.
The company focuses on providing a full spectrum of plumbing repair services, positioning themselves as expert troubleshooters for both home and business plumbing systems in Tennessee. It should be noted by local users that, while the quality of the technical repair work is highly praised, some customers have reported significant inconsistencies in the business's administrative operations, including billing, payment processing, and communication. This mixed experience means customers can expect superior technical service but should prepare for potential complexities in the logistical and financial aspects of the engagement. Despite these challenges, the unwavering praise for the quality of the actual plumbing repair makes Hornbuckle a strong consideration for Tennessee customers prioritizing highly skilled, honest diagnostic and repair work above all else.
Hornbuckle Plumbing Company is located in the northern area of Nashville at a distinct address: 3005 Hydes Ferry Rd, Nashville, TN 37218, USA. This positioning in the 37218 zip code places them well for servicing areas like Bordeaux, Whites Creek, and other regions along the northwestern side of the city and Davidson County.
The Hydes Ferry Road location is practical for a service-oriented business, providing access to major roads for efficient travel across the metro area. However, potential customers should note that while the address is public, one customer's review indicated difficulties interacting with the physical office. The client reported that a visit during a weekday revealed an "abandoned" office space with "No cars, no lights, nada." This suggests that Hornbuckle Plumbing Company primarily operates as a mobile service dispatched from this location, and customers should rely exclusively on the provided phone number for scheduling and communication, rather than attempting a walk-in visit. Their primary market sectors are noted to include Commercial, Healthcare, Industrial and Energy, and Institutional properties, indicating a strong capacity for large-scale and specialized plumbing needs beyond typical residential fixes.
As a dedicated plumbing specialist, Hornbuckle Plumbing Company is equipped to handle a wide variety of essential repair services for both residential and commercial clients across the Tennessee region. While specific detailed lists of all services are not publicly available, their capability and focus are clearly on accurate repair and maintenance, with a track record of handling issues from simple leaks to complex system diagnostics.
The main offerings provided by Hornbuckle Plumbing are centered around:
- Comprehensive Plumbing Repair Services: Addressing all forms of plumbing failures and malfunctions across different property types.
- Accurate Leak Diagnosis and Repair: Known for quickly and correctly identifying the true source of a plumbing leak, avoiding unnecessary and expensive supplementary work.
- Toilet Repair and Maintenance: Experience with common issues like replacing wax seals and fixing running or leaking toilet mechanisms.
- General Plumbing Troubleshooting: Applying high-level expertise to diagnose plumbing issues that other, less-experienced companies might misidentify or over-quote.
- Commercial and Institutional Plumbing: Their focus on market sectors like Healthcare and Industrial facilities suggests advanced capability in managing larger, more complex piping and system requirements.
The unique advantages and key operational highlights of Hornbuckle Plumbing Company are derived from the on-the-ground experience of their customers. These features often define why the company is chosen by discerning clients in the Tennessee market, despite some administrative hurdles.
Primary features that make Hornbuckle Plumbing stand out:
- Exceptional Integrity and Honesty: The most significant highlight is the confirmed commitment to honest diagnosis, saving customers from incurring thousands of dollars in unnecessary work quoted by competitors.
- Highly Skilled Technicians: Customers describe the plumbers as "really sharp guys," capable of quickly and correctly identifying problems in minutes where others have failed.
- Worth the Wait Service: The quality and trustworthiness of their work often means they have a busy schedule, but clients overwhelmingly feel the final result is superior and "worth the wait."
- Focused Repair Expertise: They specialize heavily in repair services for existing systems, which contrasts with companies that prioritize major replacements and installations.
- Respectful and Clean Work: Technicians are noted for being considerate and performing a professional clean-up after the work is completed.
- Acceptance of Credit Cards (Administered Inconsistently): While credit cards are listed as a payment option, be aware that their administrative follow-through on payment methods and billing has been highly inconsistent for some clients.
- Commercial and Industrial Focus: Expertise in serving complex market sectors like healthcare and energy demonstrates a robust technical capacity for major plumbing systems.
If you are in the Nashville area of Tennessee and require the services of Hornbuckle Plumbing Company, particularly for a challenging diagnosis or repair, the best and most reliable method of contact is always via telephone. Given the reported issues with the physical office and administrative communication, scheduling a service appointment over the phone is the recommended approach.
The direct contact details are:
- Address: 3005 Hydes Ferry Rd, Nashville, TN 37218, USA
- Phone: (615) 255-7387
- Mobile Phone: +1 615-255-7387
Choosing Hornbuckle Plumbing Company is highly worthwhile for any Tennessee resident or business owner who values absolute integrity and top-tier technical diagnosis above all else in their plumbing contractor. In an industry where upselling and unnecessary "add-on" work are common, the most compelling reason to choose Hornbuckle is their established reputation as an honest broker. The positive review clearly indicates a business that values the customer's wallet and long-term trust more than maximizing the profit from a single visit. This high level of ethical conduct is incredibly valuable and difficult to find.
However, potential customers must be prepared for the reported administrative and communication challenges. While the field service is exceptional—technicians are described as sharp, considerate, and possessing high integrity—the administrative side, including billing, follow-up, and payment processing, has been highly inconsistent, confusing, and difficult for some clients to navigate. This is a critical factor to weigh. If you have a challenging or expensive plumbing issue and need an expert, honest diagnosis from a technician who will not recommend unnecessary $10,000 repairs, Hornbuckle is an excellent choice. You should, however, be highly proactive and meticulous in all scheduling, billing, and payment follow-up to ensure a smooth administrative process, even if the repair itself is completed to perfection. For Tennessee customers who want technical excellence and integrity first, and are willing to manage the administrative side closely, Hornbuckle Plumbing Company offers unmatched value.
Hornbuckle Plumbing Company Details
Offerings
- Repair services
Payments
- Credit cards
Hornbuckle Plumbing Company Photos
Hornbuckle Plumbing Company Location
Hornbuckle Plumbing Company
3005 Hydes Ferry Rd, Nashville, TN 37218, USA
Hornbuckle Plumbing Company Reviews
I had to wait a while for these guys to come out as they are so busy, but it was DEFINITELY worth the wait. I had other plumbers come out from one of the bigger companies and they quoted me crazy stuff that I needed to do (over $10,000!) in addition to fixing my bathroom sink leak. Hornbuckle's guys diagnosed the problem in about 10 minutes, got right to it and fixed me up in no time. They said everything else was just fine and that they wouldn't recommend ANY other work. They cleaned up very nicely as well. They were really sharp guys; considerate and obviously with high integrity. I'm a Hornbuckle lifer and you should be too!
August 04 · Judith La Gorce BrightWhat a strange experience. Over the phone, they quoted me $80 to replace a wax seal on a toilet, came out pretty quickly, and went to work. After 10 mins, they left without a word. I thought the guys had just gone to their car for a tool or something, but they drove off, no explanation, no bill.A month later I get a bill for $200!! When I call, no one answers. Next month, another bill. I call again- no answer. I keep calling until I get a lady who tells me they don’t take credit cards, only cash, and I have to bring it to their office.On my next weekday off, I go to the office, and it’s abandoned. No cars, no lights, nada. I call- no answer. I get a voicemail later, and the lady tells me there’s been a death in the business that’s why they were gone. I try to call back the next day to send my condolences and figure out just what in the hell is going on with this bill. No answer. No callback.After a few months of silence, I get another bill yesterday. I call today to see if I can come in and talk about this, but the guy says he doesn’t “do money” and they’re about to close anyway. It’s 3pm.I don’t know what to think at this point. I’m willing to pay the quoted price for services rendered because the repair seems to have been done correctly, but this company seriously needs to work on their professionalism and communication.
December 08 · Eve DBest plumbing in Nashville
February 08 · Craig ParkerGreat bunch of guys…
July 03 · Bri HaywoodBest new install plumbers in middle TN !!!
October 13 · Jennifer Arnold Holcomb
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