G's R Plumbing & Heating Introduce
For homeowners and business operators across DeKalb, Sycamore, and the surrounding areas of Illinois, G's R Plumbing & Heating stands as a highly versatile and established service provider. They are not merely a Plumber but also a comprehensive Heating Contractor, Air Conditioning Contractor, and general HVAC Contractor, offering a one-stop solution for both critical water systems and essential climate control. This dual specialization is crucial in Illinois, where the plumbing and HVAC systems face extreme seasonal demands, from freezing winter temperatures requiring reliable Boiler Installs and Furnace Repair Service to hot summers demanding efficient Air Conditioning Repair Service.
Located conveniently in DeKalb, the company prides itself on offering robust solutions for Residential And Commercial Plumbing and Heating needs. Their extensive service list demonstrates their capacity to handle everything from routine Preventative Maintenance to large-scale projects like Kitchen And Bath Remodel, New Construction Plumbing, and complex Mechanical Contractor work. They have a long history of serving the area, often cited as a local company with over 50 years of experience, building a reputation as a leading source for plumbing and heating solutions.
A significant highlight of G's R Plumbing & Heating is their commitment to emergency support. While their standard office hours for scheduling general inquiries are Monday through Friday, 7:30 a.m. to 4:30 p.m., they offer 24/7 Emergency Plumbing services. This round-the-clock availability is essential for handling sudden and severe issues, such as a major Water Main Break Repairs, a Backed Up Sewer, or a Furnace or Air Conditioning system failure during inconvenient hours, ensuring that Illinois residents can find relief when they need it most.
Their expertise extends deep into underground infrastructure, specializing in Sewer Repairs using advanced techniques like Sewer Jetting and Rodding to combat common Sewer Challenges such as Tree Root Intrusions. They also handle the installation and maintenance of critical home protection systems, including Sump Pumps and backflow preventers (RPZ Inspection, Install, and Repair). Furthermore, the company offers a range of Water Heater Installs including Gas, Electric, and Tankless models, recognizing the varied needs of local customers for efficient and reliable hot water.
However, prospective clients should note that while the company aims for high-quality service, some customer experiences have indicated occasional issues with billing clarity and follow-up communication. One review noted an unnecessary $125 charge for a simple fix related to a prior Water Heater Installation that a manager had promised to waive, leading to a later inability to schedule a new appointment until the "past due" balance was settled. Another customer, who paid a $152 service charge, felt the diagnostic service was lacking and the recommendation to replace a perfectly functional water heater was incorrect, noting poor communication when requesting a follow-up visit. These anecdotes emphasize the importance of getting all financial agreements, especially those related to waived fees or follow-up service, clearly documented in writing when dealing with the company.
G's R Plumbing & Heating is strategically located in DeKalb, Illinois, allowing for efficient dispatch and service across the community and the broader region. Their physical office location is easily accessible for clients seeking in-person consultations or making payments, and their service coverage is centered around DeKalb and nearby communities such as Sycamore.
The standard operating hours for the office are set for non-emergency inquiries and scheduling:
- Office Hours: Monday – Friday, 7:30 a.m. – 4:30 p.m.
For critical, time-sensitive issues, their advertised 24/7 availability for Emergency Plumbing and HVAC services provides essential security for homeowners facing unexpected breakdowns outside of normal business hours. The provision of both a fixed-line and mobile phone number ensures multiple points of contact for urgent needs.
As a comprehensive Plumber, Heating Contractor, and Air Conditioning Contractor, G's R Plumbing & Heating offers a full spectrum of Repair services for both residential and commercial clients. Their offerings encompass both the water and air-related systems of a property:
- Plumbing and Water Systems:
- Water Heater Installs Including Gas, Electric, Tankless, and Repairs Water Heater.
- Drain cleaning, Rodding, and Sewer Jetting for clogged lines.
- Sewer repair, Sewer Pipes replacement, and addressing Backed Up Sewer or Tree Root Intrusions.
- Sump Pumps and Sewage Ejector Pumps installation and repair.
- Water Main Break Repairs and Gas And Water Piping installation.
- Plumbing pipe repair, Faucet installation, Faucet repair, and Toilets Shower services.
- RPZ Inspection, Install, and Repair for backflow prevention.
- Outdoor plumbing system repair and Cleanout Installs.
- Heating and HVAC Systems:
- Boiler Installs and Boiler Repairs.
- Furnace Repair Service and general Heating Contractor services.
- Air Conditioning Repair Service and Air conditioning contractor services.
- Repairs Hvac for various mechanical systems, including Chillers.
- Radiant Floor Heat installation and service.
- Construction and Maintenance:
- Residential And Commercial Plumbing and HVAC service.
- New Construction Plumbing and Design / Build project work.
- Kitchen And Bath Remodel plumbing.
- Preventative Maintenance and Plumbing And Hvac Service Contracts for long-term care.
- Provision of Plumbing Products.
G's R Plumbing & Heating provides several key features that appeal to Illinois residents and businesses seeking reliable system solutions:
- Dual Expertise (Plumbing and HVAC): The company’s specialization as both a Plumber and an HVAC Contractor means customers can rely on one provider for all major mechanical systems—heating, cooling, and water—simplifying maintenance and repairs.
- 24/7 Emergency Service: They offer crucial, round-the-clock availability for critical emergencies, providing peace of mind for sudden plumbing or heating failures in the severe Illinois climate.
- Comprehensive Sewer Solutions: The firm is well-equipped to handle serious sewer issues, offering specialized tools like the Sewer Jetter for thorough drain cleaning and expertise in managing complex Sewer Challenges.
- Water Heater Versatility: They cover the full range of Water Heater Installs, including energy-efficient Tankless options, catering to diverse residential and commercial needs for consistent hot water.
- Commercial and Residential Capacity: Their services span both home and business needs, offering specialized expertise for large-scale projects like New Construction and Commercial Plumbing.
- Local Establishment: The company leverages over 50 years of experience serving the DeKalb area, offering long-standing local knowledge and commitment.
- Free Estimates: G's R Plumbing & Heating offers free project estimates, which allows customers to understand the potential scope and cost before committing to a major service.
For scheduling service, requesting an estimate, or for immediate response to a plumbing or heating emergency, please use the contact information provided below. For non-emergency needs, remember to call during their standard business hours.
- Address: 1831 E Lincoln Hwy, DeKalb, IL 60115, USA
- Primary Phone: (815) 758-5228
- Mobile Phone: +1 815-758-5228
G's R Plumbing & Heating offers a powerful combination of essential services that makes them a valuable asset to the DeKalb, IL community. The company’s ability to cover both Plumbing And Heating—as a Plumber, Furnace Repair Service, and Air Conditioning Contractor—is highly convenient for property owners, streamlining the maintenance and repair of two of the most critical home systems into a single, trusted relationship. Their decades of experience in the local area, cited to be over 50 years, means they possess an invaluable understanding of local infrastructure and common issues specific to Illinois homes and businesses.
The 24/7 availability for emergencies is arguably their most critical service, providing an immediate safety net for issues that cannot wait, such as a burst pipe or a heating system failure in winter. This quick response for critical repairs can save property owners thousands of dollars in potential damage.
However, as with any service provider, clear and upfront communication is paramount. It is highly recommended that clients using G's R Plumbing & Heating, or any similar provider, take proactive steps to ensure all agreements, particularly manager-approved waivers, discounts, or specific diagnostic findings, are received in writing. This precautionary measure can help prevent future account discrepancies and ensure service continuity, as demonstrated by the experiences of some customers. When utilizing their comprehensive expertise—from Sump Pumps to Water Heater installation—and confirming the details in writing, G's R Plumbing & Heating remains a comprehensive and reliable source for all residential and commercial mechanical needs in the greater DeKalb area.
G's R Plumbing & Heating Services
Plumber
- Drain cleaning
- Faucet installation
- Faucet repair
- Outdoor plumbing system repair
- Plumbing pipe repair
- Sewer repair
- Water heater installation
- Backed Up Sewer
- Boiler Installs
- Boiler Repairs
- Chillers
- Cleanout Installs
- Design / Build
- Gas And Water Piping
- Kitchen And Bath Remodel
- New Construction Plumbing
- Plumbing And Heating
- Plumbing And Hvac Service Contracts
- Plumbing And Plumbing Repairs
- Plumbing Products
- Preventative Maintenance
- Radiant Floor Heat
- Repairs Hvac
- Repairs Water Heater
- Residential And Commercial Plumbing
- Rodding
- Rpz Inspection
- Rpz Install
- Rpz Repair
- Sewage Ejector Pumps
- Sewer Challenges
- Sewer Jetter
- Sewer Jetting
- Sewer Pipes
- Sewer Repairs
- Sump Pumps
- Toilets Shower
- Tree Root Intrusions
- Water Heater Installs Including Gas, Electric, Tankless
- Water Main Break Repairs
G's R Plumbing & Heating Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
G's R Plumbing & Heating Photos







G's R Plumbing & Heating Location
G's R Plumbing & Heating
1831 E Lincoln Hwy, DeKalb, IL 60115, USA
G's R Plumbing & Heating Reviews
jobefficientworkcallwater heatersinkdiagnosedmorningnamebasement
★ 5★ 4★ 3★ 2★ 1Review:On 7/1/2025, I had this company send a technician (Jason N.) to check why my water heater pilot light was out. I was aware of and agreed to the $152 service charge for the visit.The technician was only there about 15–20 minutes and admitted he had only been on the job 5–6 weeks. The company later confirmed that, but stated he has maby years of experience else where. He did not seem very knowledgeable, asked my adult sons questions instead of providing solutions, and ultimately told me that the “best option” was to replace my water heater.Afterward, I called the company to request another technician, but communication was poor— they said, I missed a call, and when I followed up, a few days later, I was told they could have come back out. However, by then, we were able to relight the pilot for free. That was over two months ago, and my water heater is still working perfectly with no issues.I was not offered a refund, and while I paid because that was the agreement, I honestly felt taken advantage of. The service provided did not match the fee charged, and the customer service experience left much to be desired.Maybe this was just an off day for them, but in my opinion, I cannot recommend their services based on this experience.The solution I would have thought was fair, would have been for them to only charge 1/2. Even thought I essentially paid for no service and incorrect information.
September 07 · Natasha JohnsonWe have used G's R for a couple of jobs with no issue. In April of 2023 they installed a $2800 high pressure water heater for us. After the plumber left I went upstairs and turned on the bathroom faucet and no water came out. I called them back and they said someone would be out the next morning. The plumber came out and unscrewed the aerator and cleaned out some sediment. He said that when they turned the water off and back on for the install the previous day the sediment was dislodged and clogged the aerator. I thanked him and he left. I later got a bill for $125 for a 5 minute fix that was caused by the work they did the day before ($2800 worth of work). When I called to ask about the bill they told me that it was not related to the water heater install. The gal told me the manager would call me. I spoke to him and he understood and said we did not have to pay the $125. Fast forward 2 years...I called to schedule an appointment today and was told they can not do any work for us until we paid the past due balance of $125 on the account. I explained that the manager I spoke to said we did not need to pay the $125 and revisited the entire situation with the gal. She said I am just doing my job and cannot schedule any work until the balance is paid. She clearly understood how unhappy I was about this but no offer was made to talk to a manager or supervisor. I assumed they stood by the manager's word 2 years ago and deleted the charge since we have not heard from them in 2 years. I suggest you get everything in writing from this company.
March 31 · Rita Fries-McNattPete & Darvon were my installers for a tankless hot water system and they did a great job. Their workmanship is top notch, the routing of all lines is super clean and well supported as seen in the pic. I asked them to tie in the condensate line with the existing one for the A/C and they did as requested. They routed the exhaust outlet in a manner that was visually unobtrusive on the outside which was greatly appreciated. It was clear to me in talking to them that they took great pride in their craft and the installation affirms that, which in my opinion, is uncommon these days. The icing on the cake, considering the amount of work that was involved on this install is that G’s R price was very reasonable. They will be my go to for any future work.
April 13 · Keith S. AndersonBad at rodding my drains. Tried to sell me new drains instead of clearing. 0/5 stars. Drain was easily cleared by another plumber.
July 05 · Brad NorbergIncompetent at rodding a sewer.Note: I reached out privately to have this matter settled before postingI first used their services 2 years ago when my sewer backed up due to roots. They came out promptly but the next day I was backed up again. They came back out and cleared my line for no additional charge. I chalked it up to maybe an apprentice being sent out the first time.I used their rodding service again early this January. Within less than a month I was backed up again. I reached out to complain and also inquire what their actual process for rodding a sewer was. I suspected they did not use the correct size knives for root clearing. I've done service plumbing myself and I am quite familiar with how to rod a sewer. This complaint went nowhere so I called a different plumber.This plumber not only rodded my sewer but also camera'd it for half the price G&R charged me. He was also able to confirm my suspicion that they did not use the correct size knives as he clearly saw roots that were broken but not scraped from the inside of the pipe. Rodding is service plumbing 101 if they can't manage that then I would hesitate to hire them for anything else.To G&R if you want this review to disappear you can refund me the 539 dollars you charged me to do a job incorrectly. Get your house in order and stop embarrassing the trade.
January 29 · pallysteve17
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