Brothers Plumbing & Electric

- 147 Harrogate Industrial Dr, Harrogate, TN 37752

For homeowners and businesses throughout the Claiborne County region of East Tennessee, finding a reliable, professional contractor for essential home systems is a priority. Brothers Plumbing & Electric, located in Harrogate, TN, presents itself as a local provider for these critical needs, offering repair services that typically span both the plumbing and electrical systems of a residential or commercial property. In a rural area like Harrogate, having a single local entity that can address multiple system failures, from leaky pipes to electrical faults, can seem like a convenient solution for maintenance and unexpected repairs.

The "About Info" provided confirms that the company specializes in "Repair services" and is categorized as a "Plumber." However, the name "Brothers Plumbing & Electric" strongly suggests that their scope of work extends beyond just plumbing to include electrical services, which is common among smaller, multi-skilled local contractors in Tennessee. This dual focus is designed to provide comprehensive service to the local area, covering two of the most vital components of home functionality.

It is crucial for any potential customer to approach this service provider with a full understanding of their public reputation. The customer reviews provided paint a stark and consistently negative picture, primarily focusing on unprofessional conduct, poor customer service, and significant issues with workmanship and reliability. One review describes a technician leaving a toilet job incomplete, breaking parts, being rude, making baseless accusations, and storming off, only for a subsequent plumber to discover the entire existing plumbing setup was fundamentally "put together wrong" and "backward." Another review highlights extreme unreliability, detailing multiple failed attempts to schedule a repair, no-shows, and unanswered calls after the customer had already taken a day off work specifically for the appointment. The core complaints revolve around a severe lack of professionalism, unreliable scheduling, and questionable technical expertise in the delivered work.

These detailed customer accounts suggest that while the company's dual service offering is intended to be a feature, the actual execution and client interaction introduce significant risk. Customers considering Brothers Plumbing & Electric should prioritize documenting all communication, establishing clear expectations for service timelines, and seeking secondary professional opinions on any major work completed to ensure it meets Tennessee plumbing and electrical codes.

Brothers Plumbing & Electric is conveniently situated to serve the Harrogate community and the wider Claiborne County area in East Tennessee. Their location in the industrial sector of Harrogate facilitates easy access to major local routes, enabling them to dispatch technicians to service calls across the region.

Their primary base of operations is located at:

Address: 147 Harrogate Industrial Dr, Harrogate, TN 37752, USA

This industrial positioning suggests a service-oriented business model, making them accessible for residents not only in Harrogate but also in nearby communities like Middlesboro, Cumberland Gap, and other parts of Claiborne and potentially even Union and Hancock Counties, which are often served by local contractors in this tri-state border region. Local accessibility is a key factor when a homeowner faces an urgent issue requiring a plumber or electrician, making a Harrogate-based company an appealing first call.

Brothers Plumbing & Electric is noted for providing essential "Repair services," with their categorization as a "Plumber" and their business name indicating a broader range of maintenance and repair work across a property's utility systems. The common needs addressed by a dual-service company in this region typically include a comprehensive list of plumbing and electrical system repairs.

Based on the provided information and the dual-specialty nature of the business, core services would generally include:

• General Plumbing Repair: Addressing common issues like leaky pipes, dripping faucets, and general fixture malfunctions in bathrooms and kitchens.
• Drain and Sewer Clearing: Work to unclog drains and resolve backups, although customer reviews indicate major problems with the quality of some sewer line connections.
• Toilet Repair and Installation: Servicing all components of toilet systems, from flapper replacement to new fixture installation, though customers report issues with incomplete repairs in this area.
• Electrical Troubleshooting and Repair: Services related to basic wiring, outlet, and switch repair, as the "Electric" part of their name suggests.
• Basic Appliance Hookups: Connecting essential home appliances that require both water/gas lines and electrical wiring.
• Diagnostic Services: Identifying the root cause of systemic issues, such as the incorrect plumbing installation that one customer reported having fixed by another company.

Given the serious nature of the customer complaints, particularly regarding fundamental errors in plumbing work, it is important to treat this list as the advertised capabilities and not a guaranteed level of quality. Customers should verify the specific expertise of the technician assigned to their job, especially for complex tasks, before authorizing work.

While the customer experience reviews present a cautious outlook, the structural features of Brothers Plumbing & Electric as a local Tennessee service provider include:

• Dual System Service: The primary functional advantage is the ability to potentially address both plumbing and electrical needs under a single service call, streamlining the process for homeowners with multi-faceted system failures.
• Local Harrogate Base: Their physical location in Harrogate, TN, means they are a true local provider, offering a nearby option for residents in Claiborne and neighboring counties.
• Repair Focus: The company concentrates on essential repair work, aiming to get critical home systems back up and running, which is typically the most urgent need for a homeowner.
• Multiple Contact Methods: Providing both a standard landline and a mobile phone number offers flexible options for customers trying to reach them for scheduling or emergencies, although review data suggests responsiveness can be a significant issue.

It must be noted that the strongest 'features' mentioned in the customer reports are entirely negative: exceptional rudeness, extreme unreliability (no-shows), and what was described by another professional as fundamentally flawed, backward plumbing work. Therefore, the advertised convenience of their dual service is heavily counterbalanced by a documented pattern of negative interactions and unreliable service delivery.

For Harrogate, TN, residents or property managers needing to inquire about plumbing or electrical repair services, Brothers Plumbing & Electric can be contacted using the following information:

Address: 147 Harrogate Industrial Dr, Harrogate, TN 37752, USA

Phone: (423) 869-4268

Mobile Phone: +1 423-869-4268

Given the reviews citing issues with responsiveness, customers should consider attempting both phone numbers, though managing expectations regarding communication reliability is strongly advised.

Choosing Brothers Plumbing & Electric is a decision that demands careful consideration, balancing the convenience of their local presence and dual-service offering against substantial and consistent reports of unprofessionalism, poor customer service, and serious defects in workmanship. For a resident in the Harrogate, Tennessee area, the main appeal is the potential to call a single local number for both a plumbing and an electrical issue, saving time compared to vetting two separate contractors.

However, the documented customer experiences are severe. Reports of a technician breaking parts and refusing to fix them, being aggressively rude, accusing customers, and leaving behind fundamentally incorrect plumbing installations cannot be overlooked. Furthermore, the issue of no-shows and unreturned calls suggests a significant disregard for customer time and scheduling commitments. This level of negative feedback introduces considerable risk to a potential customer, far outweighing the benefit of local convenience.

For those who still choose to engage Brothers Plumbing & Electric, extreme caution and a highly structured process are absolutely necessary to protect your home and investment. It is worth choosing only if:

• The job is extremely minor and low-risk, such as a simple visible component swap.
• You have no other immediate, local options for the necessary repair.
• You are willing to enforce strict payment conditions, such as refusing payment until the job is demonstrably complete and tested, without any broken parts left behind.
• You are prepared to seek an immediate secondary inspection from another licensed professional to verify the quality of any complex or hidden work, particularly for drain or sewer line repairs where one customer reported the installation was "completely BACKWARD."

Ultimately, the value of choosing Brothers Plumbing & Electric is diminished by the significant risk to property and the consistently reported hostile customer experience. In a service industry like plumbing and electrical work, reliability, respect, and technical competence are non-negotiable foundations. Local users in Tennessee are highly advised to thoroughly compare this company against other local, independently-reviewed contractors and prioritize one with a track record of professional conduct and guaranteed, reliable service.

Brothers Plumbing & Electric

147 Harrogate Industrial Dr, Harrogate, TN 37752, USA