Benjamin Franklin

- Cedar Rapids, IA 52401

For residents across Eastern Iowa, plumbing issues are a matter of urgency. Whether it’s a sudden burst pipe in the middle of a cold Iowa night or a slow-dripping faucet that’s been driving you crazy for weeks, having a reliable, professional plumber you can call is essential. Benjamin Franklin Plumbing, serving Cedar Rapids and the surrounding communities, is a name many Iowa homeowners turn to for a wide array of plumbing solutions. This company operates with the backing of a national brand while maintaining local ownership and a focus on personalized customer service that you would expect from a neighbor. They brand themselves as "The Punctual Plumber," a guarantee that speaks directly to a common frustration customers have with service providers—waiting around all day for a technician to show up.

The firm's mission, as stated in their materials, revolves around providing high-quality plumbing service and creating positive customer experiences. They emphasize their commitment to punctuality, offering a unique "On Time Guarantee" to back up their promise. This commitment is often a key factor for homeowners facing a plumbing crisis who need prompt and dependable assistance. Their approach combines the high standards and resources of a larger organization with the local knowledge and personal touch of a business rooted in the Eastern Iowa community.

However, potential customers should be aware that the overall reputation and pricing are subjects of varying feedback within the community. While many customers praise the speed of service, professionalism, and the quality of the repair work, other reviews raise concerns about high pricing, quotes that seem excessive, and in a few reported instances, questions about the scope and necessity of the work proposed. For major jobs, Iowans are often encouraged to obtain multiple quotes to ensure they feel comfortable with the proposed service and price. Despite some conflicting reports, the company's continuous 24/7 emergency service and their strong emphasis on customer satisfaction and guarantees remain core aspects of their business model.

The company, locally known as Benjamin Franklin Plumbing of Eastern Iowa, is known for its extensive plumbing expertise, with some sources indicating the local owners have been in the industry since 1993, bringing a considerable amount of experience to every job. They cover a vast range of plumbing needs, from minor repairs to large-scale system installations, making them a one-stop shop for residential and commercial plumbing requirements throughout the region.

The local business aims to provide service that is not just a quick fix, but a long-term solution. They mention the use of high-quality parts and materials and a comprehensive guarantee on their work for two years, giving homeowners an extra layer of confidence in their investment. In addition to general plumbing, they have expanded their offerings to include water treatment solutions, being a Puronics certified dealer, which is a growing need for many homeowners in the area concerned about water quality.

Location and Accessibility

The operation is based out of Cedar Rapids, IA, making it a central point of accessibility for much of Eastern Iowa. The corporate address for the Cedar Rapids branch is noted as Cedar Rapids, IA 52401, USA, with another more specific address being 5801 16th Ave SW, Cedar Rapids, IA 52404. From this primary location, the company extends its services across a significant part of the region. This wide service area is crucial for emergency services, as plumbing emergencies rarely happen on a convenient schedule or location.

The key service areas covered by Benjamin Franklin Plumbing of Eastern Iowa include:

• Cedar Rapids, IA
• Davenport, IA
• Iowa City, IA
• Marion, IA
• Waterloo, IA
• North Liberty and other surrounding areas throughout Eastern Iowa.

The large coverage area makes this plumbing company a practical option for homeowners and commercial properties across multiple major Eastern Iowa communities, from the Cedar Rapids metro area down toward the Quad Cities and north toward Waterloo. Their round-the-clock availability ensures that customers facing a plumbing crisis outside of standard business hours or during a weekend or holiday can still receive service.

Services Offered

The plumbers at Benjamin Franklin Plumbing are equipped to handle a comprehensive range of plumbing and related services for both residential and commercial customers. Their offerings cover nearly every component of a home's water and drainage systems.

• 24/7 Emergency Plumbing Services
• Drain Cleaning and Sewer Cleaning
• Plumbing Leak Repair, including Slab Leaks
• Water Heater Installation and Water Heater Repair (including tankless options)
• Toilet Installation and Toilet Repair
• Faucet Installation and Faucet Repair (including Water Faucets)
• Garbage Disposal Installation and Garbage Disposal Repair
• Sump Pump Repair and Battery Backup Sump Pump Systems Installation
• Bathtub Installation and Bathtub Repair
• Shower Installation
• Sink Installation
• Gas Line Repair, Replacement, and Installation
• Water Line Replacement and Installation
• Trenchless Sewer Repair options
• Septic Line and Septic Systems services
• Water Treatment, Water Purification, and Water Filters/Whole Home Water Filtration (as a Puronics certified dealer)
• Plumbing Inspection and Pressure Test services
• Plumbing for Home Remodeling Projects
• Well Pump Services

Features / Highlights

The company highlights several key features that set them apart in the competitive Eastern Iowa plumbing market, many of which are designed to address common customer service pain points.

• "The Punctual Plumber" On-Time Guarantee: Customers are paid $5 for every minute the technician is late, up to $300, showing a strong commitment to respecting the customer's time.
• 24/7 Availability: Technicians are available day and night, including weekends and holidays, for emergency plumbing service.
• 100% Satisfaction Guarantee: They back their work with a two-year guarantee on parts, labor, and craftsmanship. If a repair fails within that time, they will fix it again at no cost.
• Up-Front Pricing: Customers are provided with a full cost for the job before any work begins, ensuring there are no surprises on the final bill.
• Financing Options: They offer financing to help make major repairs or installations more manageable for homeowners.
• Professional, Screened Technicians: All plumbers are highly trained, qualified, background-checked, and drug-screened for customer peace of mind.
• Local Ownership with National Support: As a locally owned and operated business backed by a national franchise, customers benefit from both personalized service and high operational standards.
• Experience: The local operation has decades of industry experience, including having a Master Plumber on the team.

Contact Information

For residents in Cedar Rapids and the extended Eastern Iowa service area needing plumbing services, the primary contact details are as follows. Note that different phone numbers are sometimes provided in public listings, so multiple options are available for contact.

Address: Cedar Rapids, IA 52401, USA

Primary Phone: (319) 531-1317 (Also listed as (319) 318-6165 and (319) 373-2524 in public data)

The 24/7 availability means that the customer service line is monitored around the clock to assist with immediate service requests.

What is Worth Choosing

What makes Benjamin Franklin Plumbing a consideration for your next plumbing issue in Eastern Iowa is a combination of their robust guarantees and their commitment to promptness. For Iowans dealing with a time-sensitive plumbing emergency, the "Punctual Plumber" model is highly appealing, offering a tangible incentive for on-time service and a large team capable of a fast response, often quicker than smaller local operations can provide. The extensive list of services, from a simple drain cleaning to complex gas line work and advanced water treatment, means they are equipped for virtually any residential or commercial need. Furthermore, the two-year satisfaction guarantee on all parts and labor is a strong statement about the confidence they have in their workmanship, offering significant peace of mind for consumers making a long-term investment in their home's plumbing system. Customers prioritizing speed of response, professional appearance, and clear guarantees will find that this company offers distinct advantages. The availability of 24/7 service and financing options also serves as a critical support system for unexpected, costly repairs that can strike any Iowa home.

Benjamin Franklin

Cedar Rapids, IA 52401, USA