USA Plumbing & Sewer

- 1314 Kensington Rd #3054, Oak Brook, IL 60523

For residents and property owners across the Illinois region, particularly in the Chicagoland and surrounding areas, finding a reliable partner for all your "Plumbing & Sewer" needs is a top priority. USA Plumbing & Sewer, operating from their location in Oak Brook, IL, positions itself as a comprehensive provider of these essential home and commercial services. As professional plumbers, their advertised scope covers a vast array of common and complex issues, aiming to be a one-stop solution for the typical plumbing demands faced by local users.

The company offers a broad portfolio of "Repair services," suggesting a strong focus on resolving immediate and pressing plumbing issues. From common household leaks—such as a "Leaking Or Dripping" faucet—to major infrastructure repairs like "Sewer repair," they list services intended to restore full functionality to residential and commercial properties. Like any local service company, they recognize that plumbing emergencies do not adhere to business hours, and as such, they advertise services to address urgent needs, indicating they are equipped for serious situations requiring immediate attention.

However, when evaluating a service provider, local users are encouraged to consider the complete picture, including the direct experiences of fellow Illinois customers. While the company outlines a comprehensive suite of technical skills, reviews from the community offer direct insight into execution and pricing. For instance, one customer reported being charged significantly above the original quote for a simple toilet component fix, which they felt was "overpriced." Another reviewer, attempting to address a small leak, described a protracted process involving multiple service visits, property damage, and a lapse in communication regarding the completion of the job, which resulted in a broken shower valve and a complete water shut-off to the house. These documented experiences, while concerning, form a factual basis for assessing the overall quality and reliability provided by this specific service provider in the local market.

USA Plumbing & Sewer ensures transactional convenience by accepting various "Credit cards," an important detail for managing unexpected expenses like a sudden "Plumbing Emergency."

USA Plumbing & Sewer is located in the Oak Brook, Illinois, area. This position allows the company to dispatch technicians throughout the greater Chicago metropolitan area and neighboring suburbs, serving a large portion of the regional population. The business address serves as a central hub for their operations and administrative functions.

• Address: 1314 Kensington Rd #3054, Oak Brook, IL 60523, USA

The strategic location is typical for companies aiming to serve a wide territory, offering accessibility for their fleet to reach customers efficiently. For users in need of urgent services like a "Broken Pipe Repair" or "Plumbing Emergency," a centralized location can be key to reducing wait times. Illinois homeowners and businesses rely on service providers who can navigate the local road networks to arrive promptly, especially when water damage or sewer issues are a factor. Despite the centralized location, customers are advised to inquire about specific service coverage areas when booking.

USA Plumbing & Sewer advertises a very comprehensive list of services, covering installations, repairs, and maintenance across various categories of residential and commercial plumbing systems. This broad offering suggests they are prepared to tackle nearly all household and building plumbing requirements. Key services listed include:

• Water Heater & Tank Services: Complete installation and maintenance for hot water systems, including Water heater installation, Water heater repair, Water tank installation, and "Hot Water Tank Repair."
• Drainage and Clog Removal: Advanced and routine services for clear flow, such as professional Drain Cleaning, Sewer Rodding, "Roto Rooting," and powerful Hydro Jetting techniques for tough blockages.
• Sewer Line and Exterior Plumbing: Management of main sewer infrastructure issues with Sewer repair and "Sewer Line Repair," along with specialized services like Outdoor plumbing system repair, "Outdoor Faucet Repair," and "Leak Detection Outdoor."
• Sump and Ejector Pump Systems: Essential services for Illinois basements and flood prevention, including Sump pump installation and Sump pump repair, as well as Sump Pump Replacement.
• Fixtures and Appliances: Full-service for all installed water-using devices, covering Faucet installation, Faucet repair ("Home Faucet Repair," "Kitchen Faucet"), Toilet installation, Toilet repair, Shower installation, and Shower repair ("Shower Faucet Fix," "Shower Replacement").
• Kitchen Appliances: Specific expertise in Garbage disposal installation and Garbage disposal repair, including "Garbage Disposal Repair Chicago" services.
• Pipe and Leak Repair: Fundamental repairs like Plumbing pipe repair, Plumbing leak repair, and advanced diagnostics using Plumbing leak detection to find hidden leaks.
• Damage Mitigation: Services extending beyond typical plumbing to assist with recovery after a major incident, labeled as "Water & Fire Restoration."

When reviewing the provided information, the factual highlights of USA Plumbing & Sewer center on the vast range of services and the nature of their customer experiences:

• Broad Service Catalogue: The company offers an exceptionally wide range of specialized services, from standard Toilet repair to complex Hydro Jetting and "Water & Fire Restoration," positioning them as a versatile contractor.
• Emergency Response Availability: The service advertises handling "Plumbing Emergency" calls, indicating a commitment to addressing urgent issues outside of routine appointments.
• Credit Card Acceptance: A practical highlight is the acceptance of "Credit cards," providing flexibility for unexpected or high-cost repairs.
• Documented High Labor Costs: Customer feedback clearly highlights that their labor rates can be significantly higher than expected market rates for simple tasks. One customer was charged $285 in labor to replace a flapper valve, a cost they considered "way overpriced."
• Reported Technician Skill Issues: Customer accounts document instances where the technician was unable to "locate the leak," resulting in unnecessary damage (cutting three large holes) and ultimately misdiagnosing the problem. Furthermore, a technician was reported to have damaged a valve housing while attempting to drill out a cartridge, leading to a complete water shut-off and delayed resolution.
• Pricing Discrepancies: A key feature from customer reviews is a significant final bill increase, where a charge was "$100 more than the original bill," highlighting inconsistency in pricing practices.

To reach USA Plumbing & Sewer for booking an appointment, inquiring about their services, or reporting a potential "Plumbing Emergency," the following contact details are provided:

• Address: 1314 Kensington Rd #3054, Oak Brook, IL 60523, USA
• Phone: (800) 674-9130
• Mobile Phone: +1 800-674-9130

The use of a toll-free 800 number suggests a company equipped to handle a large volume of calls from across the extensive Illinois service area. Users are advised to clearly discuss pricing and request a detailed, written quote before authorizing any work to prevent unexpected costs upon completion, a point directly raised by customers.

When considering a choice for essential "Plumbing & Sewer" work in Illinois, a prospective customer should weigh the company’s extensive service list against the documented experiences of local patrons. USA Plumbing & Sewer's primary strength lies in the sheer breadth of its offerings, which includes everything from highly technical services like Hydro Jetting and "Sewer Line Repair" to standard fixture installation and even "Water & Fire Restoration." This wide scope is ideal for customers who require multiple, diverse services from a single provider.

However, the factual customer testimonials provided raise serious, non-negotiable considerations that are critical for making an informed choice. Customers have directly reported that the company's pricing can be "INFLATED through the roof," citing an example of a $320 bill for a simple $22 part replacement and minimal labor. Furthermore, multiple accounts describe instances of technical deficiency, including misdiagnosis, unnecessary property damage, the use of a customer’s tools, and ultimately failing to complete a repair properly—leading to a "broken shower valve and no water." The ultimate failure to communicate the status of the job, resulting in a sudden, incorrect closure of the claim, is a significant red flag regarding customer service reliability.

Therefore, a user in Illinois might choose USA Plumbing & Sewer for the convenience of its comprehensive service menu, such as for specialized equipment like a Sump pump installation or Hydro Jetting, but they must proceed with extreme caution. It is absolutely critical to obtain and confirm a detailed, binding quote in writing before any work commences, and to thoroughly vet the proposed solution. The factual evidence from past customers suggests that the user should be fully prepared to question the suggested diagnosis, monitor the work closely, and be acutely aware of the potential for unexpected high costs and a lack of accountability.

USA Plumbing & Sewer

1314 Kensington Rd #3054, Oak Brook, IL 60523, USA