The Drain Man: Expert Plumbing and Home Repair Services in East Tennessee

The Drain Man Introduce

For residents and homeowners across East Tennessee, finding a reliable and professional service provider for essential home repairs is a top priority. The Drain Man, based in Jefferson City, TN, positions itself as a local and dependable solution for a wide range of plumbing, drain, and general home maintenance needs. Serving communities across the region, this local business prides itself on delivering quality workmanship with a commitment to customer satisfaction and East Tennessee values. When a pipe bursts, a drain clogs, or a water heater fails, knowing which professionals to call can save time, money, and stress. The Drain Man aims to be that trusted partner, offering both scheduled and emergency services to keep your home running smoothly.

The company's core services revolve around solving complex plumbing issues, but their expertise extends to general property maintenance and handyman services, providing a comprehensive resource for residential repair work. This approach of offering diverse services under one roof is particularly valuable in the region, where a single point of contact for multiple repair needs simplifies the homeowner's experience. From a minor faucet repair to a complete house re-pipe, The Drain Man works to provide effective and reliable solutions, ensuring quality and transparency throughout the service process.

Location and Accessibility

The physical home base for The Drain Man is located in Jefferson City, Tennessee. Their office address is 1908 Branner Ave, Jefferson City, TN 37760. This central location in East Tennessee allows them to serve not just Jefferson City but a much wider surrounding area. Based on customer reports and the company's own stated service area, their team routinely travels to numerous communities.

Service is explicitly offered in:

Jefferson City, TN
Morristown, TN
Knoxville, TN
Dandridge, TN
Talbott, TN
New Market, TN
Farragut, TN
Sevierville, TN

This broad service area confirms their role as a regional provider, bringing their plumbing and maintenance expertise to a significant portion of East Tennessee. The office location in Jefferson City is easily accessible, and for customers visiting, on-site parking is available. However, most residents interact with The Drain Man through their mobile service, where professional plumbers are dispatched directly to the customer's home. The company also emphasizes its availability for 24/7 emergency services, which is a critical offering for time-sensitive plumbing crises throughout this expanded region.

Services Offered

The range of services provided by The Drain Man is extensive, covering everything from routine maintenance to major installations and complex repairs. Their specializations are in plumbing and drain maintenance, but they also offer general handyman and property maintenance services.

Core plumbing and drain-related services include:

Drain Cleaning and Sewer Services: This includes professional sewer cleaning, sewer repair, and general drain clearing services to address clogs and blockages.
Water Heater Services: Both water heater installation and water heater repair are provided to ensure a reliable hot water supply for the home.
Fixture Installation and Repair: This covers the comprehensive service of faucets, showers, and toilets, including faucet installation, faucet repair, shower installation, shower repair, toilet installation, and toilet repair.
Leak Detection and Pipe Repair: Specialized services such as plumbing leak detection, general plumbing leak repair, and plumbing pipe repair are offered to resolve leaks in the system, including full house re-pipe projects as mentioned in customer feedback.
Sump Pump Services: They handle both sump pump installation and sump pump repair to protect basements and crawl spaces from flooding.
Garbage Disposal Services: This covers both the installation and repair of in-sink garbage disposal units.
Water Tank Services: Water tank installation and water tank repair are offered to maintain the home’s water storage infrastructure.
Specialty Plumbing: Services extend to outdoor plumbing system repair and even pool plumbing repair.
General Property Maintenance: Beyond plumbing, the team is also categorized to provide general handyman, handyperson, and property maintenance services, which is a significant value-add for homeowners needing various small and medium-sized repairs.

Features and Highlights

The Drain Man highlights several operational and service features designed to appeal to the local East Tennessee customer base. These features underscore their business philosophy and competitive advantages in the region.

Key features and highlights include:

Locally Owned and Operated: The business emphasizes its deep roots and commitment to East Tennessee values, fostering a friendly service with a personal touch.
Comprehensive Repair Services: They offer a wide scope of repair services, positioning themselves as a one-stop-shop for plumbing and general home repair.
24/7 Emergency Service: The availability of round-the-clock emergency service is crucial for unexpected, urgent plumbing issues.
Honest, Upfront Pricing: The company's core value includes honest and transparent pricing with a commitment to no hidden fees.
Acceptance of Credit Cards: They offer flexible payment options, including accepting credit cards for service payments.
Quality Workmanship: The focus is on delivering expert solutions that are both reliable and long-lasting, utilizing experienced plumbers.
Service Guarantee: Customer reviews mention that all work performed by the company is guaranteed.

Contact Information

To connect with The Drain Man for service inquiries or to schedule a repair in the East Tennessee area, customers can use the following information:

Address: 1908 Branner Ave, Jefferson City, TN 37760

Phone Number: (865) 851-3991

The provided mobile number is +1 865-851-3991. The local area code reaffirms their dedication to serving the immediate region. Potential customers are encouraged to use the phone number to discuss their plumbing issues, confirm service availability in their specific municipality, and inquire about scheduling.

What is Worth Choosing

Choosing the right plumber is a significant decision for any Tennessee homeowner. The Drain Man offers several compelling reasons for residents in Jefferson City, Knoxville, Morristown, and the surrounding areas to select their services. The combination of a broad skill set—plumbing, drain services, and general handyman work—makes them a versatile asset for property owners. Instead of calling multiple contractors for different household repairs, a customer can often rely on one single company. This simplifies maintenance and streamlines the process of getting repairs completed.

The company actively promotes its core values of honesty, quality, and community. Specifically, their commitment to "Honest, Upfront Pricing" addresses one of the most common anxieties homeowners face when dealing with contractors—unexpected costs. While a conflicting customer review did point to a situation where the final bill exceeded the initial quote due to unforeseen work and an attitudinal issue, the company's owner, Chuck, was noted in the same account to have addressed the serious matter and provided a full refund, demonstrating a dedication to resolving customer disputes and honoring the principle of customer satisfaction even when service delivery falls short. Furthermore, positive customer feedback specifically praises the professionalism, knowledge, and speed of the technicians, with one client in Jefferson City describing the overall experience and pricing as "most impressive." The willingness of the team to tackle difficult jobs, such as complete house re-pipes in small crawl spaces, further indicates their technical capability and determination to see a project through to a positive conclusion. For a homeowner in East Tennessee, selecting a company that is rooted in local values, offers a wide scope of guaranteed work, and demonstrates a willingness to resolve issues at the management level provides a solid foundation of trust.

The Drain Man Pipe

Plumber
Faucet installation
Faucet repair
Plumbing leak detection
Plumbing pipe repair
Shower installation
Toilet installation
Toilet repair
Water heater installation
Drain cleaning
Garbage disposal installation
Garbage disposal repair
Outdoor plumbing system repair
Plumbing leak repair
Pool plumbing repair
Sewer cleaning
Sewer repair
Shower repair
Sump pump installation
Sump pump repair
Water heater repair
Water tank installation
Water tank repair

The Drain Man Details

Service options
Online estimates
Onsite services

Offerings
Repair services

Payments
Credit cards
Credit cards

Parking
On-site parking

The Drain Man Photos

The Drain Man Location

The Drain Man

Tennessee Jefferson County Jefferson City Branner Avenue

1908 Branner Ave, Jefferson City, TN 37760, USA

The Drain Man Reviews

An average rating of ★4.2 from 27 user reviews.

septicjob

★ 5★ 4★ 3★ 2★ 1

*UpdateThe refund check, sent to me by Chuck, has cleared the back. I will reiterate, I truly wish things did not have to get to this point.Let me begin, by stating my situation, for the sole purpose that you might understand where I am coming from. I am disabled, and my wife of 26 years passed in 2023. So, I was forced to take in two renters just to make the ends meet. I have to rely on my neighbors to take me to my regular doctor's appointments. I am on Social Security Disability, which means I have no extra money at the end of the month, and any time I have an unexpected expense, such as a $200 plumbing bill, I have to figure where I am going to have to move the money from. So, when I am given an estimate, and agree to that estimate, that is what I expect to happen.I spoke to Chuck yesterday, who seemed like a very nice person, about the replacing of the ball float in a toilet, as mine was leaking and would not shut off. Chuck quoted me $160-200, and said they would be out the next day.Today, Tom arrives, exhibiting a unjustified poor attitude from the moment he arrived, he looks at the toilet, says he is going to rebuild it, and goes to the store for the parts. When he returns, I hear him in there working, and about an hour later, he comes and tells me that he pulled one of the bolts holding the toilet down, right out of the flange. I asked him why he was even doing that, to replace the ball float. I told him that I have had this house since it was new, nothing ever seemed wrong with that toilet, other than the now leaking ball float. He says the toilet was unsteady, and was shaking around. I have never experienced this, and when I said that to him, he said in the normal use of the toilet, a person wouldn't be shaking around. Well, I am not sure how, in the course of changing a ball float, one might be shaking the toilet around, either.Tom then goes outside, and returns with a jigsaw, saying he had to cut the other bolt. He then tells me that he has to go get more parts. By this point my toilet is entirely off of it's former perch, and parts are all over the place. I asked him how much this was going to cost me (I was never asked, if I wanted any of this work to be done, until he told me he had pulled out a bolt, already). Tom stated that the original job was going to cost $250, and so this entire bill was now going to be $350. I explained to him that I had been quoted $160-200 for the initial work, and he simply said well it is going to be $350 now.I then sent a message to Chuck, asking him to call me, while Tom went to the store. When he finally responded, Tom was just returning from getting his other parts. I briefly spoke to Chuck, and he said he knew nothing about what was happening, and needed to speak to Tom. He said he would speak to Tom, and call me back.Tom finished his work, and returned from his truck with a bill for $350. I asked if he'd spoken to Chuck, and he said no. He then told me I could pay with cash, or check, but if I paid with a card, I would have to pay an additional 3%. I search for my checkbook, and am unable to find it. So now, on top of being charged more than double the initial quote, I now have the joy of being charged an additional 3%. I explained to Tom that I cannot find my checkbook, and will have to pay with a card. He says he won't charge me the additional 3%.Tom then copies all of the information from my credit card, to his ticket pad, and says he'll have to take it back to the girls at the office to run. So, now, on top of being charged $350 for a job I expected to pay $160-200 for, I have the joy of having to cancel my card, and having the bank send me a new one, once this charge goes through.On top of everything, that toilet now leaks like a sieve, my bathroom is flooded. I have now retained legal counsel! Once I made him aware of the leaking, Chuck wanted to come back out to look at it, which proves that his messages are working, and that he chose to not contact me back. Secondly, I would never trust them to come back in my house again.
July 29 · BA0701
It's hard to know how much this means, but this is a shower fixture. It had not worked in years, but after a complete house re-pipe from The Drain Man, we can actually use this shower again!!The team did a great job and stayed in good communication throughout the job. We had a difficult space to work in since the crawlspace was so small, but they made it work!
May 29 · Spencer Jones
Came out the next morning after we called, all the way to Newport for us. After we tried as much as we could to unstop a clog, they had the heavy duty tools to get the job done! Had a clog in the main line to the septic tank and they cleared it in no time..Quick and friendly, will use in the future!
August 16 · Kelly Sweeten
Called this company out to my parents house today for a clogged pipe. This man sent someone out immediately! Within 15-20 minutes we had someone in the driveway. The gentleman that came to the house checked out everything before deciding what was the best plan. He was thorough and explained everything as he went along. After removing a toilet, unclogging the pipe, running water long enough to be sure the issue was resolved and checking that everything was flowing freely into the septic, this man put everything back together and cleaned up like he was never there. This man wasted no time and treated us like it was his pleasure to be there and help us. I will forever recommend this company to anyone looking for a plumber! He said they will service anywhere, they go to Knoxville, Morristown, Jefferson City and more. This is definitely the right plumber with the most impressive customer service and pricing!!! Thank you so much!!!
February 14 · Toni Always
Great service and they came out super quick. I’d recommend this company to everyone I know. Thanks again for everything
June 10 · Maxwell Woolums