Steve Jones Plumbing Introduce
When a plumbing issue strikes your home in Mason, West Chester, or the broader Northern Cincinnati area, you want a service professional you can truly trust. For nearly two decades, Steve Jones Plumbing has been the go-to resource for homeowners in Southwestern Ohio, operating under a powerful and simple motto: “Plumbing with Integrity.” Since opening their doors in 2008, this local business has dedicated itself to a standard of excellence and honesty that often exceeds customer expectations. They understand that plumbing problems are stressful, and their goal is not just to fix the issue, but to ensure that they are always doing what is best for the homeowner—period.
The foundation of Steve Jones Plumbing’s reputation is built on straightforward, knowledgeable, and reliable service. The owner, Mr. Stephen M. Jones, and his team, including trusted technicians like Todd and Dan, have cultivated a high level of customer loyalty. Customers frequently praise the company for its prompt communication and deep expertise, noting that the team is “always on time, communicated greatly, extremely professional.” This dedication to a high standard of work is evident in their 17+ years of experience in the trade, allowing them to handle everything from a quick faucet leak to a full residential water heater replacement or a complex water line installation.
A defining characteristic of the service offered by Steve Jones Plumbing is their commitment to transparent and customer-focused solutions. They are not simply looking to sell the most expensive option. For example, when one customer called about a water heater, Steve called them back promptly, diagnosed the potential problem over the phone, and arrived a few days later to service the unit. By flushing the heater and even teaching the homeowner how it worked, he “saved me from buying a new one.” This kind of educational, cost-saving, and honest approach is why customers highlight that “honesty and integrity are rare in today's world, but you’ll find that with Steve.” They are prepared to tackle any repair job, from the most minor leaky pipe to extensive bathroom remodels, ensuring that quality workmanship and clear communication are priorities throughout the entire process.
Location and Accessibility
Steve Jones Plumbing is strategically based in Mason, Ohio, which allows them to efficiently serve the growing Northern Cincinnati region and the surrounding counties.
- Primary Address: 913 Leslie Ct, Mason, OH 45040, USA. This location is positioned well for quick dispatch across their service territory.
- Service Area: The company proudly services a large area in Southwestern Ohio, including all of Warren County, Hamilton County, Butler County, and Clermont County. Specific zip codes they cover include 45040 (Mason), 45011, 45014, 45069, 45071, 45241, and 45246, among others in the Greater Cincinnati area.
- Contact Methods: Customers can reach the company directly at their main line, (513) 708-3184, for scheduling appointments and general inquiries. An additional phone number, (513) 206-8338, is also available for customer contacts.
- Local Focus: Being based in Mason gives them a deep understanding of the local community’s needs and the particular plumbing challenges faced by homes in Warren County.
Services Offered
Steve Jones Plumbing provides a comprehensive range of residential plumbing services, from emergency repairs to major installations and remodels. Their offerings are designed to cover nearly every aspect of a home’s water and waste systems.
- Water Heater Services: This is a core specialty, encompassing water heater installation, complete replacement, and repair services for both residential tank-style and tankless units.
- Sump Pumps and Backup Systems: Installation and replacement of standard sump pumps and crucial backup sump pumps to protect basements from water damage.
- Faucet and Toilet Services: Comprehensive repairs and replacement services for all types of toilets, leaky faucets, and other plumbing fixtures.
- Drain and Sewer Maintenance: Expert drain cleaning services to clear clogs and remove blockages, along with professional sewer repair solutions.
- Water Quality and Appliance Installation: Installation and servicing of water softeners and other water treatment systems, as well as the installation and repair of garbage disposals (disposers).
- Pipe and Leak Solutions: Detailed plumbing leak detection, repair of leaky or rattling pipes, and general plumbing pipe repair.
- Remodeling and New Work: Handling new residential plumbing installation, full bathroom remodels, shower installation, and plumbing for home additions.
- Gas Lines: Installation and repair of gas lines, ensuring safe and proper connections for appliances.
- Miscellaneous Fixtures: Installation and repair of hose bibs and other home service plumbing needs.
Features / Highlights
The unique attributes of Steve Jones Plumbing focus heavily on their commitment to ethical practice, customer-first service, and extensive knowledge.
- “Plumbing with Integrity”: Their central motto and core business philosophy, consistently backed by customer testimonials praising their honesty and trustworthiness.
- 17+ Years of Experience: A significant history of service in the Greater Cincinnati area, providing a deep level of residential plumbing expertise.
- Customer-First Approach: Demonstrated by their efforts to repair rather than immediately replace (e.g., teaching customers about their water heater) and providing transparent assessments.
- Prompt and Professional: Known for great communication, timely arrival, and fast, effective service, with many issues like a basement leak diagnosed and fixed in under 20 minutes.
- BBB Accredited: While the specific rating is not noted in all snippets, they are BBB accredited, indicating a commitment to ethical business standards.
- Payment Convenience: Accepts credit cards, offering customers a flexible payment option for services rendered.
- Recycling Efforts: Committed to environmental responsibility by participating in a battery recycling program.
Contact Information
To schedule comprehensive plumbing services in Mason, West Chester, and the surrounding Southwestern Ohio communities, please contact the team using the information provided below.
Address: 913 Leslie Ct, Mason, OH 45040, USA
Phone: (513) 708-3184
Mobile Phone: +1 513-708-3184
What is worth choosing Steve Jones Plumbing?
Choosing Steve Jones Plumbing for your residential needs in the Mason and Northern Cincinnati area is an investment in peace of mind. What truly sets this local operation apart is its unyielding commitment to their motto, “Plumbing with Integrity.” This is more than a slogan; it’s a practice that manifests in tangible ways, such as spending extra time to educate a customer on their water heater to avoid an unnecessary replacement, a level of honesty that is frequently noted and deeply appreciated by the local community. With nearly two decades of local experience, the team, led by Stephen Jones, offers not only the necessary technical skill for complete plumbing replacements, sewer repairs, and the installation of complex gas lines and water softeners, but also a professional courtesy that makes stressful situations manageable. Their reputation for quick response—often within 24 hours for urgent issues—and fast, accurate diagnosis means less downtime and damage for your home. Serving Warren, Hamilton, Butler, and Clermont Counties, Steve Jones Plumbing ensures that whether you’re dealing with a sudden leak, a planned bathroom remodel, or the essential task of sump pump replacement, you receive transparent pricing, expert workmanship, and a customer focus that consistently prioritizes what is truly best for your home.
Steve Jones Plumbing Services
Plumber
- Drain cleaning
- Faucet installation
- Garbage disposal installation
- Garbage disposal repair
- Plumbing leak detection
- Plumbing pipe repair
- Sewer repair
- Shower installation
- Shower repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Complete Replacements
- Comprehensive Plumbing Services
- Faucet Repairs
- Home Services
- Leaky Faucets
- Sump Pump Replacement
- Water Heater Installations And Repairs
Steve Jones Plumbing Details
Offerings
- Repair services
Recycling
- Batteries
Payments
- Credit cards
- Credit cards
Steve Jones Plumbing Photos


Steve Jones Plumbing Location
Steve Jones Plumbing Reviews
showerpriceupsellingintegrity
★ 5★ 4★ 3★ 2★ 1Called Steve for a leak in the basement. He came within 24 hours, promptly diagnosed where it was coming from (kitchen fawcet) and fixed the problem in less than 20mn!
April 29 · Annie B-CI called Steve Jones Plumbing about a water heater issue. He called me back right away and spent some time on the phone telling me what the problem may be. A few days later he promptly arrived at my house, flushed the heater, taught me a few things about how it worked, and saved me from buying a new one. He’s been in the trade for years and isn’t hesitant to share his experience and talents with the customer. Honesty and integrity are rare in todays world, but you’ll find that with Steve.
June 04 · Jim SchafferMy family has used Steve Jones Plumbing multiple times. We don't even consider anyone else for our plumbing needs. Steve is a plumber with impeccable intergrity. If he says there is a problem, there is a problem. He fixes it fast and right and doesn't try to up-sell us or get us to have unnecessary work done. Having someone in this field that we can trust is super valuable. We appreciate his work.
August 15 · Greg RauschResponsiveIt took a few days to get on the schedule because this team is booked. I WFH so they fit me into the earliest time slot for the work needed to be done.Professional:The guys were out here again to address old water pressure regulator, check accumulator (It was fine despite the fact I installed it), and change out an external spigot. Everything was done incredibly fast even with me bending their ear now and again. So I guess I would also describe them as "patient". :DPreviously one of the team worked on both showers to address cartridges gunked up with mineral deposits.Parts/KnowledgeThe valves and fittings used are all quality brass up to the latest codes. And they know the details of those parts as well as the antiques in the wall. Their knowledge, which is really expected, is still impressive. I like dealing with experts.Repeat business:And when I tear up the master bath and ditch the soaking tub I'll ring then up again.Costs/Value:I don't know what people are expecting in the way of price but you need to pay for professional talent and service. You also pay for the person who can show up with all the right tools and hardware and do a job in 1/10th the time it would take you to botch it, learn from your mistake, clean up all the water, replace soaked drywall, and rent a carpet cleaner to suck the water out of the carpet.You want a handyman to work on your main water line? Go for it.After a lifetime of watching my father do everything on the cheap I know the true cost of "repairs".“There never was a good knife made of bad steel.” - Ben Franklin"There never was a good margarita made from crap tequila" - me
November 18 · John BloombergCalled Steve's Plumbing to repair water leak in our kitchen. Turns out cabinet installers drilled into a drain pipe 22 years ago when installing cabinet. Appears they then plugged holes with epoxy and RE-INSERTED THE SCREWS BACK INTO THE SAME DRAIN PIPE!! It took 22 years for the leak to appear. Todd at Steve's Plumbing did a very professional job replacing the pipe and preparing the site for wall board and paint. I would highly recommend Steve's for any plumbing needs!
September 24 · Randy Jeffers
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