J.E.M Plumbing Introduce
J.E.M Plumbing is a highly experienced, family-owned plumbing company based in Mokena, Illinois, bringing over three decades of professional service to the South and Southwest Chicago suburbs. Led by Bob Mitchell, a second-generation union plumber, the company's philosophy is rooted in a commitment to quality: doing the work right the first time and completing every job with the same care and attention to detail they would use in their own home. This deep-seated belief in perfectionism and integrity is what drives J.E.M Plumbing, ensuring customers receive meticulous and reliable service, whether for a simple repair or a full-scale remodeling project.
The company is renowned for providing a comprehensive range of plumbing solutions, encompassing General Plumbing, Commercial Plumbing, and extensive remodeling support. Their expertise extends to both standard and tankless water heater installation, the critical maintenance and installation of Sump Pump Backup Systems and Ejector Pump Systems, and all facets of residential plumbing. The team, typically consisting of four to six highly trained plumbers, prides itself on being well-stocked and equipped to handle a variety of tasks efficiently. They even maintain trusted subcontractor relationships for tasks they do not handle directly, such as tiling or drywall, to provide a smoother remodeling experience for clients. They proudly offer Repair Services and accept Credit Cards for customer convenience.
J.E.M Plumbing is officially located at 19551 Glennell Ave, Mokena, IL 60448, USA. This Mokena base provides excellent accessibility for their primary service region. Their decades of local experience have established them as the go-to plumber for the South and Southwest suburbs of Chicago.
Their clearly defined service area includes numerous popular Illinois communities, ensuring that residents in these areas can rely on a local, trusted expert. The areas they commonly serve include:
- Mokena, Illinois
- Frankfort, Illinois
- New Lenox, Illinois
- Tinley Park, Illinois
- Orland Park, Illinois
- Joliet, Illinois
- Manhattan, Illinois
- Orland Hills, Illinois
- Palos Park, Palos Hills, and Palos Heights, Illinois
- Lockport, Lemont, Burr Ridge, and Matteson, Illinois
By focusing on this well-defined geographical area, J.E.M Plumbing ensures personalized service and a deep understanding of the local plumbing infrastructure and common issues affecting homes and businesses in the region.
J.E.M Plumbing offers Complete Plumbing Services that cover nearly every pipe, fixture, and water-based appliance in a home or commercial building. Their versatility is a major asset to local users, offering a single point of contact for complex projects and day-to-day issues.
Detailed Plumbing and Related Services Offered:
- Water Heater and Pump Solutions:
- Installation and service for Water Heaters Standard and Water Heaters Tankless.
- New Water Heater installation and repair.
- Installation of Water Softener systems.
- Sump Pump Backup Systems and Ejector Pit / Ejector Pump Systems.
- Drainage and Sewer Service:
- General drain clearing, including Drain Rodding.
- Sewer Line repair and service.
- Handling of Clogged Toilets.
- Remodeling and Installation:
- Extensive Plumbing Remodeling services for Kitchen Remodeling and Bath Remodels.
- Installation of New Bathroom, Bathroom Layout design, and Fixture Upgrades.
- Installation of Showers Installing, Tub Repair, and Bathroom Replacing services.
- Kitchen Plumbing services, including Kitchen Sink, Ice Maker Water Lines, and Garbage Disposals Installing.
- Basement Finishing plumbing.
- Fixtures and Appliances:
- Full Toilet service, including Toilet Rebuilds and Replacing Toilets.
- Faucet, Bathroom Sink, and Kitchen Sink installation and repair.
- Garbage Disposal Replacement.
- Addressing necessary Repair Parts for all fixtures.
- Specialty and Commercial Work:
- Plumbing Gas Lines and related services.
- Outdoor Plumbing for areas like Barbeque Grills and Outdoor Fireplaces.
- Residential Plumbing and Commercial Plumbing expertise.
- Minor repairs—No job is too small.
- Air Conditioning related plumbing.
- Laundry Room plumbing.
The unique selling points of J.E.M Plumbing revolve around their experience, family background, and specialized skills in the remodeling sector. These qualities distinguish them from competitors in the South Chicago suburbs.
Distinctive Features and Highlights:
- Second-Generation Union Plumbers: With over 30 years of union experience, the owner, Bob Mitchell, guarantees a high standard of work quality and expertise rooted in professional union training.
- Local Family-Owned Business: The company’s deep roots in the local community and long-standing family philosophy of treating customer's homes with the same care as their own fosters a level of trust and personal accountability.
- Remodeling Specialist: They offer extensive expertise in plumbing for full-scale projects, including Bathroom Remodeling, Kitchen Remodeling, and Basement Finishing, working seamlessly with trusted subcontractors for non-plumbing needs (like tile and drywall).
- Kohler Authorized Service Representative: Being an Authorized Service Representative (ASR) for Kohler products since 1990 is a significant feature, demonstrating a high level of specialized training and trust from a leading manufacturer, particularly for warranty-related items.
- Focus on Critical Home Systems: A specialization in Ejector Pump Systems and Sump Pump Backup Systems is vital for basement-prone areas in Illinois, providing essential flood protection.
- Service Versatility: The ability to handle both Residential Plumbing and Commercial Plumbing, along with General Plumbing services, ensures they can meet the diverse needs of the local area.
- Senior Discount Offered: The company provides a 10% senior discount, demonstrating a commitment to supporting the older members of the community.
To inquire about services, schedule a repair, or discuss a remodeling project, local users can contact J.E.M Plumbing using the information below.
Contact Information:
- Address: 19551 Glennell Ave, Mokena, IL 60448, USA
- Phone: (708) 478-3833
- Mobile Phone: +1 708-478-3833
What is worth choosing about J.E.M Plumbing is the unparalleled level of quality assurance that comes with a second-generation, family-run union plumbing company. For residents in the South Chicago suburbs, choosing a plumber with over 30 years of experience who is also an Authorized Service Representative for a major brand like Kohler provides significant peace of mind, especially for new installations and warranty work. While one customer review indicates issues with communication and scheduling for non-emergency or long-term projects, the company's clear focus on prioritizing existing, long-term customers suggests a dedication to client retention and relationship building—a hallmark of many trusted local, family businesses. Customers who prioritize meticulous craftsmanship, union-level expertise, and a partner for complex projects like Kitchen Remodeling and Sump Pump Backup Systems will find J.E.M Plumbing an excellent choice, particularly given their dedication to serving a wide, well-defined service area with professionalism and care.
J.E.M Plumbing Services
Plumber
- Air Conditioning
- Any Water Heater
- Barbeque Grills
- Basement Finishing
- Bath Remodels
- Bathroom Layout
- Bathroom Remodeling
- Bathroom Replacing
- Bathroom Sink
- Clogged Toilets
- Commercial Plumbing
- Complete Plumbing Services
- Drain Rodding
- Ejector Pit
- Ejector Pump Systems
- Fixture Upgrades
- Full Toilet
- Garbage Disposal Replacement
- Garbage Disposals Installing
- General Plumbing
- Ice Maker Water Lines
- Kitchen Plumbing
- Kitchen Remodeling
- Kitchen Sink
- Laundry Room
- New Bathroom
- New Water Heater
- Outdoor Fireplaces
- Outdoor Plumbing
- Plumbing Bathroom
- Plumbing Gas Lines
- Plumbing Job
- Plumbing Remodeling
- Repair Parts
- Replacing Toilets
- Residential Plumbing
- Sewer Line
- Showers Installing
- Sump Pump Backup Systems
- Toilet Rebuilds
- Tub Repair
- Water Heaters Standard
- Water Heaters Tankless
- Water Softener
J.E.M Plumbing Details
Offerings
- Repair services
Payments
- Credit cards
J.E.M Plumbing Photos

J.E.M Plumbing Location
J.E.M Plumbing Reviews
tl;dr - AVOID. Extremely unreliable.I moved into the area recently and was looking for a reliable long-term plumber. After talking with Bob and his son, I hired them to do some plumbing work and got an estimate to run gas pipe in the attic. I liked that they were a local, family-owned business going on three generations. He came to do the plumbing job, but it was July and he told me he couldn't do the attic pipe until it got cooler.After I told Bob I wanted to schedule the work, we had trouble connecting, which I chalked up to being out of town for a week. But it was a consistent theme over the three months I spent trying to work with him. I NEVER got a call from Bob; the only times we ever spoke were when I reached out to him. He would tell me "maybe we can get that in next week," or something similar, and never get back to me.Last week I pinned him down and said I needed to get the job done. He asked for dates; I gave him three. Today (11/12/19) he told me it was now too cold. Bob strung me along for THREE SEASONS from too hot to too cold.When I brought this up, he told me he his long-term customers were his priority, and he just couldn't fit me in. The irony? I spent four months trying to be a long term customer...and now kind of feel like I am!
November 12 · Bill CurtinJem plumbing came out today and fixed a leak. The 2 guys were awesome! I would highly recommend them.
September 06 · Craig LenburgI have used JEM Plumbing for years and they are always extremely conscientious and use quality materials. I have had them install sump pumps, ejector pumps, sump pump backup systems and even full new bathroom constructions.
February 25 · Brandon WilsonJem came to my home for a water issue two people spent about a half hour and informed me that they didn't know what was wrong and charged me 78.00 for a diagnosis. And asked me to call them when I found out what the problem was.
June 18 · Patrick SydorWas referred to JEM by a friend. They are AMAZING!!! I will never use anyone else! Ann B. Tinley Park IL
June 09 · A AAAAA
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