Ed's Plumbing

- 307 E Stone Dr, Kingsport, TN 37660

When plumbing emergencies strike in the Tri-Cities region of East Tennessee, having a reliable, local contact is crucial. Homeowners in Kingsport understand that problems ranging from a simple clogged drain to a catastrophic water line break demand immediate, professional attention. Local service providers like **Ed's Plumbing** are often the first point of contact for residents needing urgent residential repair services.

Operating directly out of Kingsport, Ed's Plumbing focuses on addressing the essential needs of the community, aiming to handle both small and large jobs with equal commitment. The company’s services, centered on general repair work, are designed to quickly resolve household plumbing issues and restore normal function, preventing further damage to a home. One notable customer review specifically highlights the successful and commendable work performed on a water line break, a critical and labor-intensive repair that is often an emergency for Tennessee homeowners.

However, an objective look at the public feedback reveals a significant contrast in customer experience. While some clients praise the quality of the completed work, others report serious issues with reliability and communication. Specifically, there are accounts of being repeatedly stood up for scheduled appointments and receiving no follow-up, even when the appointment dates were suggested by the plumber himself. This inconsistency suggests that while the technical skill may be present, potential customers should take proactive steps to confirm appointment times and commitment before relying on the service for time-sensitive repairs.

Location and Accessibility

Ed's Plumbing is conveniently located to serve the Kingsport, TN, community, providing a local advantage for quick service response. Being situated on a major road facilitates easy access to different residential neighborhoods throughout Kingsport and the surrounding areas in the Tri-Cities region.

The company's operating base is:

307 E Stone Dr, Kingsport, TN 37660, USA

East Stone Drive is a key commercial and residential corridor in Kingsport. This location offers excellent accessibility, making it easier for the plumber to reach homes quickly, especially when dealing with critical issues like burst pipes or water line breaks where rapid response time can minimize property damage. For Tennessee residents, dealing with frozen pipes and line breaks is a common winter concern, making local proximity a distinct benefit.

Services Offered

Based on the company's classification as a Plumber specializing in "Repair services," and validated by customer experience concerning a major water line job, Ed's Plumbing’s offerings are focused on comprehensive residential and general plumbing repairs. The types of services local homeowners typically require, and which Ed's Plumbing is equipped to handle, include:

• **Water Line Repair and Replacement:** Specialized handling of major issues like burst or leaking main water lines, as specifically praised by a customer review.
• **Leak Detection and Repair:** Locating and fixing leaks in walls, under slabs, or around fixtures and appliances to prevent costly water damage and high utility bills.
• **Drain Cleaning and Unclogging:** Addressing blockages in sinks, toilets, showers, and main sewer lines using professional tools.
• **Fixture Repair and Installation:** Fixing or replacing broken faucets, running toilets, showerheads, and other general plumbing fixtures.
• **Water Heater Service:** Repairing issues with traditional tank-style water heaters, including heating elements, pressure relief valves, and leaks.
• **Sewer Line Troubleshooting:** Diagnosing and repairing issues with the home’s sewage system, a critical service for maintaining sanitation and preventing backups.
• **Small and Large Jobs:** The customer review indicates a willingness and ability to handle jobs of varying complexity, from minor leaks to significant line breaks.

Features / Highlights

The key highlights of Ed's Plumbing are rooted in its proven ability to handle critical, difficult repairs and its dedication to the local Kingsport market. However, any balanced summary must also include the reported drawbacks:

• **Proven Capability in Critical Repairs:** A documented success in repairing a water line break demonstrates the technical skill and capacity to handle severe plumbing emergencies. A water line break is a major job requiring expertise and equipment, highlighting the company's ability to tackle difficult projects.
• **Local, Accessible Service:** Situated centrally in Kingsport, the business offers a local point of contact for immediate, neighborhood-focused service in the Tri-Cities.
• **Positive Feedback on Work Quality:** One customer specifically called out "Ed and his HELPER" for doing a "great job" and warranting strong praise, suggesting high-quality workmanship on the jobs they complete.
• **Risk of Poor Communication (Customer Alert):** Multiple customer reports detail significant unreliability, including being a "no show" and failing to follow up on appointments that the company scheduled. This lack of communication is a critical feature that customers must consider when choosing a plumber, particularly for urgent or time-sensitive needs.

Contact Information

Kingsport, TN, residents seeking plumbing repair services from Ed's Plumbing can use the following details to get in touch:

Address: 307 E Stone Dr, Kingsport, TN 37660, USA

Phone: The primary contact number is not provided in the source information. Customers are advised to use publicly available business search directories for the most current phone number for Ed's Plumbing at this address.

Given the location on E Stone Dr, it is recommended that local users search for the associated phone number to call and request service and, due to the inconsistent communication reports, explicitly request confirmation and a follow-up call for any scheduled appointment.

What is Worth Choosing

Choosing a plumber in the Tennessee region requires a careful evaluation of a contractor's skills versus their reliability. What is worth choosing about Ed's Plumbing is the evident technical competence in handling significant, challenging work like water line breaks—a type of job that protects a homeowner's most valuable asset. The positive customer testimony confirms that when the plumber arrives and completes the job, the quality of the work is high, instilling confidence in their repair skills.

However, the fact that there are multiple, consistent reports of being a "no show" and failing to communicate or honor self-scheduled appointments is a major deterrent. In plumbing, reliability is often as important as technical skill; an expert plumber who doesn't show up offers no solution. For a homeowner dealing with an emergency like a broken pipe, a lack of follow-through can turn a costly repair into a catastrophe.

Therefore, a potential customer in Kingsport should consider Ed's Plumbing for their technical capability, particularly for difficult repairs, but they must be prepared to be highly proactive about communication. It is worth choosing this plumber if you can secure a firm commitment and confirmation for your appointment, ideally via a method that creates a record. For less urgent jobs, the risk of a "no show" might be manageable, but for emergencies, it is essential to have a clear, reliable line of communication and a guarantee of punctuality that overrides the inconsistencies noted in past reviews. The ultimate decision should weigh the high-quality repair reports against the significant reported communication failures.

Ed's Plumbing

307 E Stone Dr, Kingsport, TN 37660, USA