Custom Tubs Inc Plumbing Fixtures

- 1873 Goodwin Dr NW, Cullman, AL 35058

For residents across Alabama, especially those in the Cullman area, the bathing space is a key element of the home. When a bathtub, shower, or specialty fixture—like a whirlpool tub—begins to show wear, chip, or suffer damage, a specialized repair service is necessary to restore its beauty and functionality. Custom Tubs Inc Plumbing Fixtures, located right here in Cullman, AL, is a local business that has focused its plumbing expertise on the repair and restoration of these essential bathroom components.

Custom Tubs Inc Plumbing Fixtures positions itself as a repair specialist, offering home services centered around your bathing units. This focus allows them to concentrate on the specific techniques required for bathtub, shower, and fixture repair and restoration, which differs greatly from general plumbing work. Over the years, the company has seen changes in ownership, with the current owner being Greg, who has taken the reins of the business that was previously known under the tenure of Stan Smith. The company’s history includes a period where exceptional craftsmanship was noted, particularly in the restoration of cast iron tubs, though recent customer experiences suggest inconsistencies in service quality and policy communication under the current management.

Custom Tubs Inc Plumbing Fixtures is conveniently located in Cullman, making it accessible to homeowners throughout the local Alabama community.

The official address for the business is:

1873 Goodwin Dr NW, Cullman, AL 35058, USA

Being situated in Cullman, AL, allows the company to efficiently dispatch technicians for onsite home services across the city and surrounding Alabama regions. While the nature of their work—specialized repairs—means most interaction happens at the customer's home, the local presence provides a physical base for operations and coordination of repair services across Cullman County and beyond. When seeking specialists for tub and shower restoration, knowing a service provider is a part of the local community can offer a degree of familiarity to local users.

As a specialized plumbing company, Custom Tubs Inc Plumbing Fixtures focuses primarily on the repair and restoration of bathing fixtures, differentiating itself from general plumbing contractors. Their service offerings are dedicated to bringing life back to damaged or worn-out tubs and showers.

The core services provided include:

• Bathtub Repair Services: Expertise in fixing various forms of damage to your bathtub, including tub repair for chips and surface imperfections.
• Shower and Bathtub Restoration: Services cover the comprehensive repair or replacement of showers and bathtubs, aiming to restore the aesthetic and functional quality of the units.
• Specialty Tub Services: Offering repair services specifically for Whirlpool Tubs, which require specialized knowledge for jets and mechanical components.
• Steam Shower Maintenance: Including the repair of associated fixtures like switches repair for steam shower units.
• Pool Repair: While primarily focused on bathroom fixtures, the company also lists repair for pools, suggesting a broader capability in surface repair and restoration work outside of the home’s interior.
• Home Services: All services are provided as onsite home services, focusing on customer convenience.

The identity of Custom Tubs Inc Plumbing Fixtures as a local, specialized repair service comes with a unique set of operational features and customer experiences. It is important for local users to be aware of both the historical strengths and the current operational aspects.

• Specialization in Fixture Repair: The primary highlight is the company’s niche focus on repairing and restoring bath tubs, showers, and whirlpool tubs, rather than general plumbing, which suggests a deep understanding of fixture materials and repair techniques.
• Historical Quality: Under a former owner (Stan Smith), the business was noted for achieving beautiful, high-quality results, with one customer describing their work on a cast iron tub as "perfectionist" level.
• Service for Specialty Units: The capability to service specialty units like Whirlpool Tubs and Steam Showers is a key offering, as these often require specialized attention beyond the scope of a standard plumber.
• Onsite Repair Focus: The company offers repair services directly at the customer's home, which is convenient and necessary for fixed fixtures like bathtubs.
• Owner Change: Potential customers should note the business has undergone an ownership change, with the current owner being Greg, which may affect service standards compared to historical reviews.
• Reported Warranty Issues: Recent feedback indicates a critical issue regarding the communication of service warranties and subsequent refusal of refunds for unsatisfactory work, a major consideration for homeowners choosing a service provider.

For residents in Cullman, AL, and the surrounding Alabama areas needing specialized bathtub, shower, or fixture repair services, Custom Tubs Inc Plumbing Fixtures can be contacted at:

Address: 1873 Goodwin Dr NW, Cullman, AL 35058, USA

Phone: (256) 734-4592

Mobile Phone: +1 256-734-4592

The decision to choose a specialized repair service like Custom Tubs Inc Plumbing Fixtures depends heavily on the specific needs of your property. If your home in Alabama features a unique, antique, or high-end bath unit—such as a cast iron tub or a complex whirlpool system—a company that specializes in fixture restoration and repair is often necessary to avoid the high cost and disruption of a full replacement. Their past reputation, under the previous management, suggests a high level of craftsmanship, particularly with demanding restoration projects like a 5' cast iron tub.

However, for local users in the Cullman area, it is imperative to approach the service with due diligence. Given the publicly available, though critically negative, recent customer feedback regarding unsatisfactory chip repair, peeling paint, and the alleged refusal to honor or even inform the customer about warranty policies, it is essential for homeowners to prioritize a clear, written agreement. Before hiring Custom Tubs Inc Plumbing Fixtures, Alabama residents should insist on a comprehensive, written service contract that explicitly details the scope of work, the expected outcome, and, most importantly, any and all warranty information—or the explicit lack thereof—on the repair and materials used.

Choosing this company should be based on verifying the expertise in handling your specific fixture type and ensuring all post-service coverage is documented. While their specialization in Bathtub Repairs and Whirlpool Tubs is a valuable local service, protecting your investment requires clear communication with the current owner, Greg, about policies to avoid the significant issues faced by recent customers. Homeowners should weigh the potential for expert, specialized repair against the documented risks of poor service follow-up and challenging customer relations.

Custom Tubs Inc Plumbing Fixtures

1873 Goodwin Dr NW, Cullman, AL 35058, USA