Backflow Specialty Co Inc

- 1907 Depot Dr, Powell, TN 37849

For Tennessee residents, homeowners, and business operators, the quality and safety of your potable water supply is a non-negotiable priority. This is where specialized plumbing expertise becomes essential. While many plumbers handle a wide range of issues, a company dedicated to the critical field of cross-connection control offers a level of focus and specialization that is paramount for protecting public health and ensuring compliance with local water authority regulations. Backflow Specialty Co Inc is one such focused provider, based right here in East Tennessee, offering comprehensive services centered exclusively on backflow prevention devices.

The core service provided by Backflow Specialty Co Inc is the management of backflow prevention assemblies—devices required by law on many residential, commercial, and industrial properties across the state, particularly those with irrigation systems, fire suppression systems, or certain commercial equipment. The company's business model is built around ensuring these devices are correctly installed, maintained, and, most importantly, tested annually to prevent contaminated water from flowing backward into the clean municipal water supply. This singular focus helps to ensure that technicians are highly proficient and well-equipped to handle all matters related to these vital components of a property's plumbing system.

As a family-owned operation, Backflow Specialty Co Inc emphasizes providing exceptional service and competitive pricing. They are fully insured, licensed, and bonded, ensuring that all work is completed to the highest professional standards. Crucially, their staff includes experienced Tennessee State-Certified backflow testers—the required qualification for legally performing the annual testing and certification services mandated by local water utilities, such as the Knoxville Utilities Board (KUB) in the greater Knoxville area.

The company maintains a full inventory of repair and replacement parts from leading industry brands, including Watts, Febco, Ames, Wilkins, and Conbraco/Apollo. This readiness with parts is a significant advantage, as it often allows their certified technicians to perform necessary repairs and replacements on-site and on the same day as a failed inspection, preventing delays that could lead to non-compliance fines or even service interruptions from the local water authority.

In addressing customer experiences, it is important for prospective clients to be aware of the varying perspectives shared publicly. One customer shared a highly positive account, noting that although they initially experienced some issues with the service, the owner personally intervened. This level of accountability—where the owner immediately addressed the concerns, took full responsibility, and made things right without hesitation—was noted as an exceptional display of integrity and commitment to customer satisfaction. The reviewer stated that this follow-through demonstrated the company's true worth and led them to strongly recommend the business over other local competitors.

Conversely, another review raised concerns regarding service and pricing transparency. This customer, who called for a repair after a backflow system failed a test with the Farragut Utility District (FUD), mentioned an unexpected $75 charge for the re-test, despite informing the company the system had already failed a prior test. Furthermore, the customer questioned the pricing of replacement parts, specifically a seat and plunger seal, which they felt were significantly overpriced compared to retail market prices for a repair kit. This highlights the importance of clear, upfront communication regarding all potential charges, including service fees, testing fees, and the cost of parts, before any work is authorized, allowing Tennessee customers to manage their budgets and make informed decisions.

Location and Accessibility

Backflow Specialty Co Inc is conveniently situated to serve the greater Knoxville metropolitan area and surrounding communities, including those in Anderson, Knox, and Union counties. Their dedicated physical location allows them to dispatch services quickly across the region, making them a reliable choice for time-sensitive backflow testing and repair needs that are often required by law.

The physical address is a commercial location in Powell, Tennessee, offering accessibility for business partners and employees, and positioning them well to serve the East Tennessee market.

• Wheelchair accessible entrance is available for visitors.
• Wheelchair accessible parking lot is provided.

Services Offered

The company provides a highly specialized suite of services focused entirely on maintaining the safety and compliance of water systems through backflow prevention.

• Backflow Testing: Certified annual testing required by local water authorities (like KUB or FUD) to ensure the device is functioning correctly and submitting compliance documentation.
• Backflow Repair and Troubleshooting: Expert diagnosis and repair of issues with backflow prevention assemblies.
• Backflow Installations: Professional installation of new backflow prevention devices for residential, commercial, and industrial properties.
• Backflow Replacement: Replacing older, non-compliant, or irreparably damaged backflow assemblies.
• Irrigation Backflow Device Repair: Specialized repair services for devices connected to lawn and landscape sprinkler systems, which are common sources of required backflow prevention.
• Cross Connection Services: Evaluating a property's plumbing system for cross-connections and ensuring proper protection against contamination.
• Pressure Reducing Valves: Services related to the installation and maintenance of pressure reducing valves (PRVs), which help manage water pressure within a system.
• Repair Parts and Replacement Parts: Maintaining a comprehensive inventory of high-quality components for all major backflow preventer brands to facilitate immediate repairs.
• Service for all property types: Providing backflow prevention services for residential, commercial, and industrial systems.

Features / Highlights

Backflow Specialty Co Inc distinguishes itself in the highly technical field of cross-connection control through a number of key operational features that benefit its Tennessee clientele.

• Family-Owned Business: Committed to local service with a focus on building long-term customer relationships.
• State-Certified Testers: All service professionals are experienced and hold the necessary Tennessee State-Certification to perform required backflow testing.
• Full Parts Inventory: Carries a large stock of parts from major brands including Watts, Febco, Ames, Wilkins, and Conbraco/Apollo, which can speed up repair times significantly.
• Comprehensive Property Coverage: Expertise in servicing residential properties, commercial facilities, and complex industrial water systems.
• Licensed, Bonded, and Insured: Providing customers with the necessary assurance of professionalism and protection.
• Commitment to Professional Associations: Proud members of the Tennessee Backflow Prevention Association, the American Backflow Prevention Association, and the American Water Works Association, demonstrating a commitment to industry standards and best practices.
• Accepts Credit Cards: Offering convenient payment options for services rendered.
• Repair Services: Dedicated entirely to the repair and maintenance of backflow devices.

Contact Information

For Tennessee residents needing specialized backflow services, Backflow Specialty Co Inc can be reached at their primary contact points:

Address: 1907 Depot Dr, Powell, TN 37849

Phone: (865) 688-3171

Mobile Phone: +1 865-688-3171

What is worth choosing

Choosing a highly specialized service provider like Backflow Specialty Co Inc is particularly valuable for Tennessee properties where backflow compliance is a legal and public safety necessity. When you choose a dedicated backflow specialist, you are selecting a team whose expertise is not diluted across general plumbing tasks but rather concentrated on the intricate, regulatory-driven process of water safety. This singular focus helps to ensure that testing is performed accurately, repairs are completed correctly the first time, and your documentation is submitted to the water authority in a timely manner, helping you avoid fines and maintain compliance.

The company’s commitment to carrying a full inventory of backflow parts—a feature mentioned in their own materials—means less downtime for you. In the event your annual backflow test fails, having the parts on hand for immediate repair prevents a lengthy wait for ordered components. This efficiency can be critical, as water authorities often issue strict deadlines for passing re-tests.

While the business has faced public criticism regarding pricing transparency—specifically, charges for re-testing and the cost of replacement parts—the positive feedback highlights a strong commitment to customer service and accountability at the ownership level. The story of the owner personally intervening to rectify an issue speaks to a high degree of dedication to making things right, a quality that is rare and highly valued in the service industry. This suggests that for customers who prioritize strong, accountable customer relations, and for those who take the prudent step of clarifying all service and parts costs upfront, Backflow Specialty Co Inc remains a primary, highly-qualified option for protecting their water supply and meeting state-mandated backflow prevention requirements in East Tennessee.

Backflow Specialty Co Inc

1907 Depot Dr, Powell, TN 37849, USA