Premier Plumbing

- 1361 Burdsal Pkwy, Indianapolis, IN 46208

Finding a reputable and responsive plumber is a high priority for homeowners and business operators throughout Indianapolis and the Central Indiana region. Premier Plumbing, operating out of a central Indianapolis location, is a Plumber that offers a broad spectrum of repair services for both residential properties and large commercial projects. The company's goal is to deliver fine service and high-quality workmanship, keeping up with the latest technology to make services efficient and affordable for customers.

Premier Plumbing is equipped to handle issues from small-scale household repairs to significant industrial or commercial system demands. Their services span essential areas like Sewer and drain cleaning, Waterline replacement, Well & Sump pump service, and specialized tasks like Backflow testing and Leak detection. They aim to be a comprehensive contractor, assisting customers through every step of the repair or installation process.

However, potential customers in Indiana should be aware that, based on available public feedback, there have been significant customer service and professional execution concerns, particularly in cases involving Home Warranty Co. assignments. Reviews cite major issues with non-responsiveness—taking five days or more to return calls—and poor workmanship, including a technician allegedly failing to fix a toilet and leaving a "HUGE filthy mess" that resulted in the customer demanding a different plumber. Other reports detail "rude and unprofessional" behavior, canceled appointments without notice, and unexpected charges after a deductible had been paid to a warranty company. These accounts suggest inconsistency in service delivery and customer communication.

While the company publicly states a commitment to quality and is positioned for a wide range of services, prospective clients are strongly advised to thoroughly vet their current practices and understand all service terms, especially if coordinating through a home warranty provider, given the documented history of poor customer experiences.

Premier Plumbing is strategically situated in Indianapolis, Indiana, allowing them to service the city and the surrounding counties of Central Indiana, including Marion, Hamilton, Hancock, Hendricks, and Johnson counties. This location offers a logistical advantage for rapid deployment for various service needs across the metro area.

The stated service address is:

• 1361 Burdsal Pkwy, Indianapolis, IN 46208, USA

Premier Plumbing's contact information is:

• Phone: (317) 536-2824
• Mobile Phone: +1 317-536-2824

It is important for local users to note the serious customer service concerns regarding response times. Despite the central location, multiple customers have reported significant delays—up to five days—in receiving initial contact or having appointments honored, which is a major factor to consider when dealing with time-sensitive plumbing issues. They have publicly noted offering Emergency Service on Saturdays, Sundays, and after 5 p.m. on weekdays, although the actual availability and quality of response for these services, especially through warranty referrals, should be carefully confirmed by the customer.

Premier Plumbing promotes itself as a full-service plumbing contractor capable of handling diverse plumbing and related mechanical needs for different property types across Central Indiana. Their service catalogue is extensive, covering everything from routine maintenance to complex installations.

• Plumbing and Drainage Repair
• Sewer and Drain Cleaning: Handling clogs, routine maintenance, and replacements for sewer and drainage lines.
• Water Line Service: Waterline replacement and repair, including managing slab leaks and broken lines.
• Leak Detection: Utilizing Water Leak Detectors and techniques to accurately identify sources of leaks.
• Fixture and Appliance Repair: Services for faucets, toilets, and other Plumbing Fixtures.
• Water Heater Repair: Addressing issues with both traditional and potentially tankless water heaters.
• Specialized System Services
• Pumps and Septic: Well & Sump pump services and Septic pumping/repair, critical for properties not connected to municipal systems.
• Backflow Prevention: Performing Backflow Testing to ensure water system safety and compliance.
• HVAC and Mechanical: They list services under Air Conditioning Contractors and Heating Contractors, indicating a wider focus on mechanical systems beyond standard plumbing.
• Irrigation: Irrigation services/installations, supporting outdoor water management systems.
• Installation and Construction
• New Construction: Providing full plumbing installation for new residential and commercial buildings.
• Remodeling and Renovation: Plumbing Renovation services for property upgrades and remodels.
• Welding: Offering Welding services, which can be critical for industrial and heavy-duty plumbing applications.

Premier Plumbing's advertised capabilities focus on versatility and industry knowledge, aiming to serve a wide market base across Central Indiana.

• Wide Service Scope: The ability to handle both small-scale residential plumbing issues and large-scale commercial or industrial projects is a significant professional feature.
• Extensive Coverage Area: Their listed service area covers five key Central Indiana counties (Marion, Hamilton, Hancock, Hendricks, Johnson), demonstrating a commitment to regional reach.
• Diverse Specialties: Beyond basic repairs, they offer specialized services like Backflow Testing, Irrigation Installation, Septic Pumping/Repair, and Sump Pump service, positioning them as a versatile contractor.
• After-Hours Availability: The public mention of Emergency Service on evenings and weekends is an essential feature for customers facing unexpected plumbing crises, though customers should verify the reliability of this response.
• Founding Principle: According to public profiles, the owner is a Hoosier, trained in Plumbers and Seam Fitters, with a stated philosophy of providing an "Honest days work for honest days pay."

⚠️ **Note on Customer Experience:** The most prominent feature highlighted in public feedback is the serious inconsistency and poor quality of service in several instances, including failure to fix the original problem, extreme delays in communication (5+ days), unprofessional conduct, and leaving messes for the customer to clean. This directly contradicts the implied professionalism and must be heavily weighed when considering this company.

For scheduling repair services or discussing commercial projects with Premier Plumbing, please use the following contact information. Given the reported issues with phone responsiveness, persistence may be necessary:

• Address: 1361 Burdsal Pkwy, Indianapolis, IN 46208, USA
• Phone: (317) 536-2824
• Mobile Phone: +1 317-536-2824
• Additional Contacts (Reportedly): Mr. Jerry Steele (President), Mr. Lawrence Talley (Officer), Ms. Brenda Sykes (Director of Operations)

When choosing a plumber in Indiana, the decision rests on a balance between capability and reliability. Premier Plumbing clearly possesses the capability, advertising a wide range of repair services, commercial project experience, and technical specialties (like Backflow Testing and Welding). This scope makes them theoretically suitable for highly diverse and large-scale plumbing needs.

However, the decision to choose this company must be heavily mitigated by the significant volume and severity of negative customer reviews, particularly concerning responsiveness, professionalism, and the core quality of the repair services provided. Multiple customers detail experiences of being treated poorly, suffering extreme delays, and requiring a second, different plumber to correct work that was either left unfinished or improperly executed. In the high-stakes environment of plumbing and water damage, reliability is arguably the most critical factor.

Therefore, while Premier Plumbing offers an extensive list of Repair services and is located centrally in Indianapolis, the documented history of poor customer outcomes suggests that Indiana users seeking a reliable, punctual, and highly professional service should proceed with extreme caution and may find better peace of mind with a different provider whose customer service reputation is consistently positive.

Premier Plumbing

1361 Burdsal Pkwy, Indianapolis, IN 46208, USA