Northwest Plumbing Introduce
When a pipe bursts, a drain clogs, or your water heater decides to quit, you need a local, reliable expert who can respond quickly and deliver quality work. For residents and business owners throughout Knoxville, Tennessee, and the surrounding counties, Northwest Plumbing Company has been the trusted name for comprehensive plumbing solutions for over three decades. Since being founded in 1994 by brothers Steve and Bryan Graham, the company has built its reputation on a foundation of honesty, dependability, and a strong commitment to the community they serve.
Plumbing issues, whether they are minor annoyances or major disasters like flooding or sewage backups, never seem to happen at a convenient time. That’s why choosing a plumber with a proven track record, extensive experience, and a full-service approach is crucial for maintaining the comfort and safety of your home or commercial property. Northwest Plumbing is a family-owned and operated business specializing in residential, commercial, and industrial plumbing and piping projects across the greater Knoxville area and East Tennessee. Their goal has always been simple: to be a family-oriented company that provides competitive pricing, quality craftsmanship, and timely completion on every single project, no matter the size or complexity. They pride themselves on having served over 50,000 of your neighbors, family, and friends in the community, a testament to their dedication and consistent performance.
The scope of their work is impressive, handling everything from a simple leaky faucet to complete home re-piping or large-scale industrial piping projects. The technicians are experienced, well-trained, and committed to getting the job done right the first time. For property owners in the Knoxville area, having access to such a comprehensive and dedicated plumbing team ensures that help is always available, even for those inconvenient, off-hours emergencies. Their commitment to superior value at reasonable prices, backed by some of the strongest guarantees in the industry, makes them a standout choice for all your plumbing needs.
Location and Accessibility
Northwest Plumbing Company is conveniently located to serve the needs of the Knoxville community and East Tennessee region. Their physical business address is a key hub for their operations, allowing them to dispatch skilled technicians efficiently across the greater Knoxville area and the surrounding counties, ensuring timely service for residential, commercial, and industrial clients alike.
Their primary contact details for immediate and scheduled service are:
- Address: 2710 Ball Camp Byington Rd, Knoxville, TN 37931
- Phone: (865) 690-7777
The company is designed to be accessible, offering services during regular business hours, as well as extending availability for evenings and weekends. For critical situations, their commitment to off-hours emergency services ensures that they can provide fast, same-day attention when you need it most, whether it's a catastrophic leak or a serious backup. This dedication to rapid response and wide service coverage makes Northwest Plumbing a highly accessible and dependable resource for all property owners in the region facing unexpected plumbing challenges.
Services Offered
Northwest Plumbing Company provides a vast and comprehensive range of plumbing services for residential, commercial, and industrial clients. From basic repairs to major installations, their highly experienced team is equipped to handle nearly any plumbing issue. The primary service offerings include:
- Water heater repair, service, and replacement, including energy-saving tankless water heaters.
- Comprehensive sewer and drain cleaning, including expert services for main sewer lines.
- Advanced drain and sewer line video inspection services to accurately diagnose problems.
- Repair and replacement of all types of leaks, including leaky pipes, toilets, and fixtures.
- Gas line repairs and gas pressure testing.
- Repair, installation, and replacement of all plumbing fixtures, such as sinks, faucets, toilets, bathtubs, and showers.
- Installation and repair of garbage disposals.
- Water, gas, and sewer line repairs and replacements.
- Full house re-piping and whole-house re-plumbing to replace old, deteriorating pipes.
- Addressing noisy or sweaty pipe problems and repairing frozen pipes.
- New construction and renovation plumbing projects.
- Commercial and industrial mechanical piping.
- Installation of recirculating pumps for fast hot water access at every faucet.
- Boiler repair and service.
- Installation of pressure regulator valves.
- Lift station service.
This extensive list demonstrates that no job is considered too big or too small, cementing their role as a single, dependable source for all plumbing and piping necessities in the Knoxville area.
Features / Highlights
Choosing the right plumber goes beyond just the list of services; it's about the quality of the company, their principles, and their commitment to you. Northwest Plumbing distinguishes itself in the Knoxville market through several key features and highlights that focus on professionalism, customer security, and a dedication to superior workmanship:
- Decades of Local Experience: Founded in 1994, the company has over 30 years of experience serving the Knoxville community and East Tennessee area, providing deep local knowledge and stability.
- Residential, Commercial, and Industrial Focus: They offer specialized plumbing and piping expertise across all three major market segments, showcasing versatility and comprehensive capabilities.
- Commitment to Customer Safety: The company performs thorough background checks and drug/alcohol testing on all employees, ensuring peace of mind for customers welcoming technicians into their homes or businesses.
- Strong Guarantees: Northwest Plumbing backs its work with robust, industry-leading guarantees, reflecting confidence in their quality and providing superb value at a reasonable price.
- Family-Owned Values: As a family-owned business, they emphasize honesty, dependability, quality craftsmanship, and ethical, long-term relationships with every customer.
- Expertise in Major Projects: They routinely handle complex projects like new construction, renovations, and design/build projects, often collaborating with local general contractors and mechanical engineers.
- Full Repair Services: They accept credit card payments for customer convenience.
- Positive Customer Feedback: Real-world testimonials consistently praise their technicians for being pleasant, knowledgeable, efficient, and providing excellent service. One customer noted the technician's efficiency, stating, "Their technician was very pleasant, knowledgeable and efficient. We couldn’t have asked for better service. He arrived on time and completed the 2 jobs in a very timely fashion. The price was quite reasonable." Another highlighted the quick and kind service, giving a "10/10 recommend."
- BBB Member: They are a proud member of the Knoxville Better Business Bureau, signaling their commitment to ethical business practices.
Contact Information
For all your plumbing needs in Knoxville, East Tennessee, and the surrounding areas, you can reach Northwest Plumbing Company directly through the following channels:
- Physical Location: 2710 Ball Camp Byington Rd, Knoxville, TN 37931
- Primary Phone: (865) 690-7777
This dedicated contact information ensures that whether you need to schedule a routine maintenance check, require service for a new construction project, or are facing an urgent plumbing emergency, the Northwest Plumbing team is just a phone call away.
What is Worth Choosing
Choosing Northwest Plumbing is an investment in quality, safety, and peace of mind for your home or business. In the competitive Knoxville market, their longevity and dedication to core values are what truly set them apart. The Graham brothers' founding principle of creating an honest, dependable, family-oriented company continues to guide every service call and major project today. When you select Northwest Plumbing, you are choosing a company that values your security as much as the integrity of your plumbing system. Their strict policy of conducting background checks and drug/alcohol testing on all employees is a proactive measure that ensures every technician entering your property is trustworthy and professional.
Furthermore, their vast experience, spanning over three decades and serving over 50,000 customers, means their team is uniquely qualified to handle the specific plumbing challenges of the East Tennessee region. They don't just patch problems; they offer long-term solutions, providing complete estimates before work begins and backing their efforts with the strongest guarantees available. Whether it is a small repair, a complete plumbing overhaul, or specialized commercial or industrial piping, Northwest Plumbing’s commitment to quality craftsmanship and customer satisfaction is unwavering. When you need a reliable plumber in Knoxville who prioritizes quality, safety, and expert service, Northwest Plumbing Company stands ready to deliver. Their history, comprehensive service list, and dedication to excellence confirm that they are a truly valuable local resource.
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Northwest Plumbing Location
Northwest Plumbing
2710 Ball Camp Byington Rd, Knoxville, TN 37931, USA
Northwest Plumbing Reviews
pricetechnicianafternoon
★ 5★ 4★ 3★ 2★ 1Northwest plumbing is excellent. Their technician was very pleasant, knowledgeable and efficient. We couldn’t have asked for better service. He arrived on time and completed the 2 jobs in a very timely fashion. The price was quite reasonable. I am recommending them to everyone.
March 26 · Margaret BurkmanAn amazing job by Damien, quick and very kind! We thought we’d have to replace the whole toilet, 10/10 recommend ✨
May 16 · Jess CurtisSam has done an excellent job every time I have needed a plumber. He is knowledgeable, professional and communicates promptly about arrival times and explanations of issues and fixes. Their pricing is very reasonable and I will continue to use and recommend Sam and Northwest plumbing.
April 26 · Christine RicholsonMight would use if they knew how to give turn signals and look before they change lanes. Way to go……..
September 16 · Donna DThe day after Thanksgiving I had a major plumbing issue. I called Northwest plumbing, and that was the best decision I could’ve made. The technician was very professional and clear in explaining what needed to be done. He took the time to show me how he was determining what was wrong, and to point out exactly how it needed to be fixed. Then he went over every single item and the cost. He fixed my problem, and then showed me the parts that he had taken out and had me look inside and see where the problems were. He wanted to make sure that I understood the work. He did not leave until he was absolutely positive that everything was working perfectly. And I have to say when I got the final bill I was very pleasantly surprised. I expected the bill to be much much higher for all the work that he did. Highly recommend Northwest plumbing.
November 24 · Deborah RiceThe Good: Northwest Plumbing was quick to respond to our plumbing emergency--a backing up sewer line--and the team they sent, Abigail and Sam, were honest, kind, and seemed knowledgeable.The Bad: It felt like we had to chase these guys to take our money and replace our sewer line. They issued a temporary fix and replaced a small section of pipe in our basement, which entailed a full 8 hours of work jackhammering our basement floor, but FOUR WEEKS after they initially came out, we have still not received a call back about finishing the job and sewage has started backing up in the basement again.The Ugly: When I called them today with our now-emergency situation, their lack of urgency persisted. Walter offered to perform another "temporary fix" cleanout tomorrow, rendering our toilet unusable for over 24 hours, and to get on the schedule for a repair at the end of next week. I have no doubt this would have cost as much a second time as it did the first time, weeks ago.Worst of all is that after working with another company, who is treating our situation with much more concern than these folks we've been working with for almost a month, we have discovered that all of the previous work that we have changed our schedules around and paid for was an unnecessary waste to begin with. None of it even needed to be performed.Oh, did I mention I'm giving birth on Tuesday? Since September 29th when this all started, we have been very clear that we are eager to have our sewer line replaced as quickly as possible. Somehow, we have wasted several thousand dollars and hours of our time and now will have different a crew completing the fix we knew was inevitable on the day we bring a newborn home from the hospital.I am DEEPLY disappointed in Northwest Plumbing and disappointed in myself for trusting them this far. I strongly suggest you don't make my mistake.
October 16 · Haley JohnsonAll I can say is service was excellent. Steve was very friendly and very efficient and pricing was reasonable. I highly recommend!
October 16 · Glenn Norris
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