HEP is on the way Introduce
For homeowners across the Tennessee Valley, dealing with maintenance and repair issues can often feel like a juggling act—calling a plumber for a leak, an HVAC technician for a broken AC, and an electrician for wiring problems. This is where HEP is on the way, a prominent multi-trade home service provider operating out of Alcoa, Tennessee, simplifies the process. Established as a comprehensive contractor, the company is expertly staffed to handle virtually every essential service your home requires, from the roof down to the septic tank.
HEP is on the way is categorized as a Plumber, Air conditioning contractor, Electrician, Heating contractor, HVAC contractor, and even a Roofing contractor, among others. This multi-faceted approach means that for local residents in Blount County and the surrounding East Tennessee area, one call truly can address multiple problems. Their core offering is ‘Repair services,’ but their scope extends far beyond simple fixes to include extensive installations, replacements, and routine maintenance across various trades.
The firm prides itself on being a one-stop-shop for home maintenance, which can be a significant convenience for Tennessee homeowners managing busy lives. Public feedback, such as the glowing reviews for the HVAC and plumbing teams, often highlights the professionalism and quality of the on-site work. For example, customers praise the technicians for providing straightforward options, completing clean installations on time, and showing commitment to following the job through to the end. The comments about clean, quality installations and leaving the work area spotless speak to a high standard of craftsmanship and respect for the customer's property.
However, potential customers should also be aware that, as with many large service companies, some mixed feedback exists, particularly concerning scheduling, office communication, and pricing. While the technical staff is frequently lauded, customers occasionally report delays or difficulty in coordinating follow-up work, and some perceive the pricing to be on the higher end. Transparency regarding the scope of work and clear confirmation of appointments are therefore key when engaging with a full-service provider of this scale.
HEP is on the way operates from a centrally located office in Alcoa, Tennessee, positioning it perfectly to serve the entire Blount County region, including Maryville, Rockford, and nearby Knoxville suburbs.
The official address for the local office is:
259 S Calderwood St suite 4, Alcoa, TN 37701, USA
This location in the 37701 zip code offers excellent accessibility to major transportation corridors, which is crucial for a company that runs multiple service trades, ensuring prompt dispatch for emergency calls across HVAC, plumbing, and electrical systems. This strategic placement allows them to efficiently cover a wide service radius, making them a reliably 'on the way' option for East Tennessee residents experiencing urgent home issues. Their operation is entirely built around providing 'Onsite services' across their various specialties.
The unique selling proposition of HEP is on the way is the breadth of their technical expertise, eliminating the need for Tennessee homeowners to coordinate between multiple contractors. Their offerings span virtually every essential home system.
The comprehensive list of services provided under their various contractor specialties includes:
- Plumbing (Installation and Repair): Faucet, shower, and toilet installation/repair; plumbing leak detection and repair; plumbing pipe repair and re-piping; water heater installation/repair (including tankless models); garbage disposal service; sump pump installation/repair; water tank service; water line and sewer cleaning/repair; and commercial plumbing services.
- HVAC and Heating/Cooling: A/C system maintenance, repair, and installation/replacement; heating system installation, maintenance, and repair; air cleaners and air filtration systems; new AC installation; thermostat installation/repair; and maintenance of heat pumps.
- Electrical: Full electrical inspections (including home safety checks); installation and repair of electrical wiring, light fixtures, outlets, switches, and fans; electrical panel repair/replacement/upgrading; installation of electric car chargers; generator installation; and surge protection.
- Roofing and Exterior: Comprehensive roof installation and repair (including storm and wind damage); attic venting installation and repairs; gutter installation and repairs; and siding services.
- Specialized and Septic Services: Air duct replacement and cleaning; hydro jetting; plumbing inspections; septic system installation and repair; and general construction/remodeling for related work.
This extensive list confirms their commitment to providing a 'one-call-does-it-all' solution, streamlining the process of home maintenance for their East Tennessee customer base.
The primary highlights of HEP is on the way are centered on their integrated service model and customer convenience.
- Multi-Trade Expertise: The major draw is the ability to get a Plumber, Electrician, HVAC, and Roofing contractor from a single company, simplifying diagnostics and cross-system repairs.
- Focus on Repair and Installation: They offer a balanced mix of 'Repair services' for urgent issues and professional installation for large system replacements, such as water heaters or AC units.
- Onsite Service Model: All services are provided as 'Onsite services,' ensuring that a certified technician comes directly to the customer's home or business.
- Dedicated Technician Experience: Many customer reviews specifically praise individual technicians for excellent craftsmanship, professionalism, punctuality, and detailed communication, highlighting a strong culture of technical competence on the ground.
- Payment Flexibility: For large or unexpected home repairs, the company accepts a convenient range of payment options, including major 'Credit cards'.
The company's goal is clearly to provide peace of mind through comprehensive coverage, allowing homeowners to manage their property maintenance with minimal hassle.
Homeowners in Blount County and the surrounding East Tennessee area can contact HEP is on the way using the following details to inquire about 'Repair services', installations, or maintenance plans:
- Address: 259 S Calderwood St suite 4, Alcoa, TN 37701, USA
- Primary Phone: (865) 951-7776
- Mobile Phone: +1 865-951-7776
The use of the local 865 area code reinforces their East Tennessee commitment. Customers are encouraged to use the provided contact methods to schedule service and to confirm their comprehensive range of offerings are available for their specific location and need.
HEP is on the way is an exceptional choice for Tennessee residents seeking a single, fully-equipped contractor to manage the complexity of modern home systems. What is particularly worth choosing is the convenience and efficiency of their "One Call Does It All" approach, which is ideal for comprehensive needs such as major home remodels or system replacements that cross multiple trades (e.g., HVAC, electrical, and plumbing). The positive customer feedback regarding the quality of the on-site installations and the dedication of individual technicians to service excellence strongly suggests a high level of technical competency.
For homeowners who are tired of coordinating appointments between three or four separate companies for a single project, the integrated model of a Plumber, HVAC Contractor, and Electrician all under one roof is an unparalleled benefit. This also allows for smoother diagnosis of problems that may originate in one system but manifest in another (e.g., an electrical issue affecting a water heater).
To ensure the best experience, customers should prioritize clear communication with the office staff, particularly regarding scheduling and pricing, given some of the anecdotal concerns reported. However, for those in Alcoa, Knoxville, and the surrounding regions seeking guaranteed, professional work across all major home trades, HEP is on the way represents a valuable, streamlined solution for maintaining and improving their most significant investment.
HEP is on the way Services
Plumber
- Faucet installation
- Faucet repair
- Plumbing leak detection
- Plumbing pipe repair
- Shower installation
- Toilet installation
- Toilet repair
- Water heater installation
- Drain cleaning
- Garbage disposal installation
- Garbage disposal repair
- Outdoor plumbing system repair
- Plumbing leak repair
- Sewer cleaning
- Sewer repair
- Shower repair
- Sump pump installation
- Sump pump repair
- Water heater repair
- Water tank installation
- Water tank repair
- Ac Repair
- Air Cleaners
- Air Conditioning Maintenance
- Air Conditioning Replacement
- Air Duct Replacement
- Air Filtration
- Backup Sump Pump
- Carbon Monoxide Detectors
- Commercial Plumbing
- Commercial Septic Tank
- Drain Cleaning
- Electrical Home Safety Inspection
- Electrical Repairs
- Garbage Disposal
- Heating Repair
- Heating Unit
- Hvac Services
- Hydro Jetting
- Installation Air Conditioning
- Leak Detection
- Maintenance Heat Pump
- New Ac Installation
- Plumbing Inspections
- Plumbing Water Heaters
- Primary Sump Pumps
- Re-Piping
- Regular Maintenance
- Repair Air Conditioning
- Roofing Installation
- Roofing Repair
- Septic System Install
- Surge Protection
- Tankless Water Heaters Installing
- Toilet Repair & Installation
- Water Heaters Tankless Water Heaters
- Water Line Repair
- Water Line Replacement
Electrician
- Electrical fixture installation
- Electrical fuse changing
- Electrical inspections
- Electrical outlet & switch installation
- Electrical outlet & switch relocation
- Electrical outlet & switch repair
- Electrical panel repair
- Electrical panel replacement or upgrading
- Electrical parts assembly
- Electrical wiring installation
- Electrical wiring repair
- Electric car charger installation
- Fan installation
- Fan repair
- General construction
- General repairs
- Ground wire installation
- Installation
- Light fixture installation
- Light fixture repair
- Outdoor lighting installation
- Remodeling
- Generator Installation
Air Conditioning Contractor
- A/C system maintenance
- A/C system repair
- Heating system installation
- Heating system maintenance
- Heating system repair
- HVAC duct & vent cleaning
- HVAC duct & vent installation
- HVAC duct & vent repair
- HVAC system maintenance
- HVAC system repair
- Install AC
- Install thermostat
- Repair HVAC
- Thermostat installation
- Thermostat repair
Heating Contractor
- Duct Cleaning
Roofing Contractor
- Attic venting
- Attic venting installation
- Attic venting repairs
- Gutter installation
- Gutter repairs
- Roof damage repair
- Roof inspection
- Roof installation
- Roof repair
- Roof repair for storm & wind damage
HEP is on the way Details
Service options
- Onsite services
- Online estimates
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
HEP is on the way Photos










HEP is on the way Location
HEP is on the way
259 S Calderwood St suite 4, Alcoa, TN 37701, USA
HEP is on the way Reviews
jobHVACtechnicianquestionsdiagnosisinformationroofinspectiondexterheat
★ 5★ 4★ 3★ 2★ 1Our system failed early AM. The technician gave us straightforward fix vs. replace options; we chose replacement. Don and his crew arrived exactly when promised, worked nonstop, completed a clean, quality install, and left the work area spotless—actually better than before. Excellent communication, professionalism, and craftsmanship. Five stars!
August 28 · Jason Ford5 stars for Will! I really appreciate how he has seen this whole job, this whole EXPERIENCE, all the way thru to the very end. He’s came by and came back multiple times just to to ensure the job is being taken care of and that everything is good. Hes been very informative & helped me to understand when I wasn’t in a very understanding mood. Definitely appreciate it. Thanks, Will!
July 31 · Amber HallJacob Newman with HEP was super helpful when my parents needed their AC replaced at their house. He took his time to explain everything and was very patient answering all questions we had. He gave different options that best fit their needs. He was very personable too. Highly recommend!
July 03 · Alviony F. SammonsJacob Newman was perfect. I felt like he was looking out for me. my dog likes him too. won't hesitate to call for anything in the future!
April 08 · Dale EngstromI had an AC unit installed a few months back by HEP. I noticed my place was humid and called HEP again. Patrick was able to coming to my house to check on things. The issues weren't completely resolved in a single visit, but they should be resolved in a timely manner.Patrick was friendly and quick. He spoke frankly and made everything clear to me as the homeowner. Excellent customer service.
August 23 · Kinzee Clark
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