Benjamin Franklin Plumbing of Cookeville Introduce
For homeowners and businesses throughout Cookeville and the Upper Cumberland area of Tennessee, Benjamin Franklin Plumbing offers a comprehensive and well-known solution for virtually any plumbing challenge. As part of a nationally recognized brand, this local office combines the resource depth of a large organization with the neighborly attitude and familiarity of a community-focused business. Their mission revolves around the key pillars of punctuality, professionalism, and providing a full suite of repair, maintenance, and installation services.
The company prides itself on its signature "The Punctual Plumber" promise, demonstrating a commitment to respecting the customer's time—a critical factor for busy Tennessee residents. Their team, often praised in reviews for being professional, communicative, and efficient, is trained to handle a wide array of residential plumbing needs, from minor leaks to major sewer and water system overhauls. They emphasize providing quality work and working hard to deliver the service the customer wants or needs, backed by guarantees that aim to offer peace of mind.
Benjamin Franklin Plumbing of Cookeville is centrally located to efficiently serve the region, including the communities of Lebanon, Algood, Monterey, Sparta, Baxter, and Carthage. Their service center provides a headquarters for dispatching their skilled and fully-equipped technicians promptly throughout the area, including for urgent plumbing crises.
The company's service address is: 649 Horace Lewis Rd, Cookeville, TN 38506, USA. This location facilitates their 24/7 service availability, ensuring that they are positioned to address emergencies with speed and professionalism, regardless of the time of day or night. This dedication to round-the-clock service is a significant benefit for local property owners, particularly when facing sudden and damaging issues like burst pipes or water heater failures.
Benjamin Franklin Plumbing offers an extensive list of residential and light commercial plumbing services, ensuring that virtually every component of a property’s water, sewer, and gas systems is covered. Their technicians are trained to service, repair, and install everything from basic fixtures to complex system upgrades.
The comprehensive list of services offered includes:
- Water Heater Services: Water Heater Installation and Water Heater Repair, including conventional tank units and modern Tankless Water Heaters.
- Drain and Sewer Management: Drain Cleaning, Drains service, Sewer Repair, Sewer Replacement and Installation, and Trenchless Sewers solutions. They also offer services for Garbage Disposals.
- Leak and Pipe Services: Specialized Plumbing Leak Detection, Plumbing pipe repair, Piping & Repiping for full home system upgrades, Water Lines service, and Gas Lines repair and installation.
- Fixture Installation and Repair: Installation and repair for Faucet installation, Faucet repair, Toilet installation, Toilet repair, Shower installation, Shower repair, Bathtubs, and Sinks.
- System Installation and Maintenance: Services covering Boilers, Pumps (including Sump Pumps and Water Pumps), Outdoor plumbing system repair, and advanced Water Treatment solutions.
- Emergency Plumbing: Available 24 hours a day, 7 days a week for urgent, unexpected issues without charging after-hour fees.
Benjamin Franklin Plumbing of Cookeville is distinguished by powerful customer-focused guarantees and a robust service offering backed by national standards, all delivered with local expertise.
Features / Highlights:
- The Punctual Plumber Guarantee: Commitment to being on time for scheduled appointments, offering a refund for every minute of delay (up to a maximum amount), a feature highly valued by busy Tennessee customers.
- 24/7 Emergency Service: Availability around the clock, every day of the year, to handle unexpected plumbing disasters without charging extra after-hours fees.
- 100% Satisfaction Guarantee: Standing behind their work with a guarantee on both service and the professionalism of their plumbers, backed by industry-leading warranties.
- StraightForward Pricing: Providing upfront and clear pricing before any work begins, ensuring transparency and no surprise bills for customers.
- Comprehensive Expertise: Offering a vast array of services, including specialized areas like Water Treatment, Gas Lines, and advanced Leak Detection (e.g., slab leaks, pool leak detection), establishing them as a full-service provider.
- Trained and Professional Team: Technicians are noted for being friendly, clean, and professional, and they receive the highest level of training, with background checks and drug screening for customer peace of mind.
Contact Information:
Address: 649 Horace Lewis Rd, Cookeville, TN 38506, USA
Phone: (931) 528-8888
What is worth choosing about Benjamin Franklin Plumbing of Cookeville for residents in Tennessee is the security and convenience offered by their official guarantees and comprehensive service model. The "Punctual Plumber" promise directly addresses a primary pain point for consumers—wasting time waiting for a technician—and the 24/7 emergency service without after-hours fees is a significant financial benefit during a crisis. Their ability to handle virtually any plumbing task, from a simple faucet repair to complex sewer line replacements and water treatment installations, makes them a practical, single source for all property plumbing needs. However, as noted in public feedback, customers considering high-value installations, particularly those involving extended warranties like water heaters, should always exercise diligence by requesting and thoroughly reviewing all warranty documentation in writing to ensure full clarity on coverage details, including parts and the tank itself. Choosing this company means selecting a highly professional, prompt, and full-service plumber, provided customers take the advised step of securing all guarantee details in writing for total peace of mind regarding their long-term investments.
Benjamin Franklin Plumbing of Cookeville Services
Plumber
- Drain cleaning
- Faucet installation
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Outdoor plumbing system repair
- Plumbing leak detection
- Plumbing pipe repair
- Sewer repair
- Shower installation
- Shower repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Bathtubs
- Boilers
- Drains
- Faucets
- Garbage Disposals
- Gas Lines
- Leak Detection
- Piping & Repiping
- Plumbing Repairs
- Pumps
- Sewers
- Showers
- Sinks
- Toilets
- Water Heaters
- Water Lines
- Water Treatment
Benjamin Franklin Plumbing of Cookeville Details
Offerings
- Repair services
Payments
- Credit cards
Benjamin Franklin Plumbing of Cookeville Photos



Benjamin Franklin Plumbing of Cookeville Location
Benjamin Franklin Plumbing of Cookeville
649 Horace Lewis Rd, Cookeville, TN 38506, USA
Benjamin Franklin Plumbing of Cookeville Reviews
jobpriceworktankless water heaterinspectionprojectfuturequalityafternoonexpertise
★ 5★ 4★ 3★ 2★ 1Fair price, quick response, on time if not early, great communication, very professional, works hard to provide the service you want and/or need and quality work. What more can a customer ask for? I had the privilege of working with Josh, Jason, Olivia, Daryl, Haley and crew on my little project and every one was a beneficial, integral part of servicing my issue. They had to recognize the issue, locate and excavate my septic tank and pump it out. I had them install risers to make future issues and maintenance much easier. To be honest, I just pestered them the whole time until I knew how i wanted the project finished, lol. I will be using their services again in the future, I'm sure. A+++ experience, would recommend.
October 24 · dah beckThis company has been my trusted service provider for over 10 years, and it truly saddens me to write this. All of the people I've dealt with have been wonderful, but this outfit did not honor their warranty.A little more than 7 years ago, I purchased a water heater with a 10 year warranty. This was a $550 upgrade. I was told today that the warranty covers "parts and labor", but not THE only part I care about, the tank!So I payed a $119 diagnostic fee and another $213 repair. The water heater began leaking the same night, and on the third visit was told it needed to be replaced. As you can see in the attached pictures, I bought a 10 year water heater with "premier parts and labor." This water heater is just a little over 7 years old.If you do business with this company, get details of your warranty in writing. I was told repeatedly that I had no warranty, despite the documents shown in the photos. I'd advise against paying for a premium warranty upgrade. In my case it was useless.
January 26 · Jason LeeOlivia is always informative and efficient. Not only did she do my plumbing annual review efficiently and completely, but she explained all that she did and gave me some good suggestions about possible future actions that I could take.Always good to see her because I know she'll do her work in the best fashion possible!
November 03 · George WebbOlivia was the epitome of professionalism. She quickly took care of the problem and asked if there was anything else she could do to help us out. We were very impressed with her and very satisfied with the company's response.
August 11 · Sandi ThomasExcellent service! Olivia was able to identify a problem and explain it in a way I could understand. She gave me options and didn’t pressure. I trust the information that Olivia and her team give me. From the office staff to the technicians, friendly, responsive and professional.
August 10 · Shannen Russell
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